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Pinnacle
- Property Management
- Kansas City, MO
About this business
This company offers property management service.
Location details
2300 Main St, Kansas City, MO, 64108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our experience with Bluegreen has left very little to the imagination and zero satisfaction. Nothing we were led to expect from our "ownership" was delivered, and when we attempted to discuss this with Bluegreen representatives, we were give no resolution. Instead, fingers were pointed back at us, as if it was our fault we were deceived, manipulated, and taken advantage of. Bluegreen's response to our dispute was, "Well, you signed here, here, and here on the contract, so you knew ..." That was never what we were attempting... read more
Business response:
Dear Ms. ******* Thank you for taking the time to share your review! We are so very sorry to hear of the disappointment you experienced with your ownership. It is our goal to provide our owners and their families with memorable vacation experiences, and we regret to hear that your ownership fell short of your expectations and your family's vacation needs. If we can be of any further assistance in addressing your concerns, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to inc... read more
After buying into the Bluegreen Vacations we have enjoyed all of our vacations and time together with our family. Come June 2018 on our anniversary date with Bluegreen everything went very sideways. For some reason the Bluegreen system did not update properly and our annual points were never loaded. We had carried over some points from the previous year along with some planned vacations. We are very short on our remaining points. We have attempted to contact Bluegreen several times, they have opened several cases on this iss... read more
Business response:
Dear Mr. ********** Thank you for your review! We sincerely apologize to hear of the confusion surrounding your Points balance, as well as the difficulty you have had in getting assistance with this issue. We would be happy to look into your Points balance further on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting y... read more
Let me tell you all about my experience with Blue Green Vacations on my birthday June 26th, 2018. Yes this past week. My husband and I decided to finally plan our trip, we live in Saint Petersburg FL so figured the drive to Savannah GA wouldn't be bad. We schedule our trip, and no one on the phone tells us that we can essentially pick our hotel, so they put us up in Holiday Inn at 520 W Bryan Street (DONT STAY THERE). When we finally got there, first of all there's no parking so you are forced to valet. We check in, and we a... read more
Business response:
Dear Ms. ***** We appreciate you taking the time to inform us of your experience with Bluegreen Vacations. We are truly sorry to hear of the inconvenience and disappointment you experienced with your Savannah, GA accommodations, and for the difficulty you had in reaching the correct department for proper resolution. This is most certainly not the type of experience we aim to provide our guests, and we are deeply sorry that this happened to you. However, please know that we would like to look into this further on your behalf... read more
NEVER AGAIN!!! BUYER BEWARE!! Full of deceit and misrepresentation. Tried booking online for $149/4d-2n package, I chose Bluegreen Odyssey in Wisconsin Dells. But I decided to call for booking since they offer 4 free tickets for Mt. Olympus water park and the lady gave me options of either: Christmas Village or Bluegreen Odyssey. I chose Odyssey of course. But when I saw the email, it was changed to Wisconsin Dells Hotel Package Getaway. When I was sold the $149 package back in March 2018, I was not told that it won't be on ... read more
Business response:
Dear *** **** We appreciate you taking the time to inform us of your experience with Bluegreen Vacations. We are truly sorry to hear of your disappointment with your vacation package, and for the difficulty you had in reaching the correct department for resolution to your concerns. Please know that we would like to look into this further on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email add... read more
Our family hadn't taken a vacation in 22 years. We booked our rooms in February of 2018, we had two rooms that could house 4 people and an 8 person villa (there was 13 of us traveling from Texas to Arizona plus a service dog). 2 days prior to our departure we found out that our 8 person villa had been cancelled and the money refunded to our account with NO NOTICE, not a phone call or an email. My parents were interested in buying a timeshare and they lost a customer. We called everyone including corporate who told us they ha... read more
Business response:
Dear ******** **** We appreciate you taking the time to share your experience with us. We sincerely regret to hear that your reservations were cancelled without notice and for the inconvenience and disappointment this caused you and your family. In addition, we are so sorry for the lack of proper service and resolution you received when reporting these problems. This is most certainly not the type of experience we aim to provide our guests and we are truly sorry this happened. However, we would like the opportunity to furth... read more
We bought this horrible time share 10 years ago. We have tried to sell it but with their restrictions it never happened. We have finally come to the last payment and instead of paying it off they charged us a 25.00 payoff fee leaving a small balance and proceeded to write us a snotty letter saying they see we tried to pay it off but they will continue charging interest and fees on the balance. We have never been able to book anything we wanted no matter how far in advance, the maintenance fees and taxes are enormous. This is... read more
Business response:
Dear Ms. *********** Thank you for sharing your review! We congratulate you on the recent payoff of your loan, but we are very sorry to hear of the frustration caused by your payoff experience. We would be happy to look into this further for you as well as see if we can help you get on vacation! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forwar... read more
After having taken my time to write out a letter of complaint to Bluegreen Vacations, we were reached out to by a "representative" in the Customer Care Management department - this happened around the first week of this month (June). The representative's response was NOT helpful and did not address ANY of the issues we brought up in our letter. This only further proves to us that Bluegreen Vacations does not care about its owners/customers or that they are being lied to and misled regarding the "product" and "opportunities"... read more
Business response:
Dear Ms. ******* Thank you for taking the time to share your review! We sincerely apologize to hear that your experience with Bluegreen has not lived up to your expectations so far, and that we have not yet been able to address your concerns in a responsive manner. We would be happy to look into this further on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Blue... read more
I have been a Bluegreen owner since 2013 and have made several attempts to book at one of their resorts such as Manhattan, NY, New Orleans, LA, Gordonsville, VA, and Williamsburg, VA. During each attempt (a year in advance) we were told that the locations mentioned were not available or we didn't have enough points and would need to purchase additional points to book at the resort. Bluegreen led us to believe we would be able to book at any resort using our points (not purchasing additional points) but that is not true. We w... read more
Business response:
Dear Ms. *******, Thank you for taking the time to share your review! We are very sorry to hear of the difficulty you have had in taking vacations using the Points you have already purchased, and we would like the opportunity to help you and your family get on vacation! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further... read more
Received a call saying I'm a finalist for some prize I signed up for and all finalists are being offered a 3 day/2 night stay at one of 10 BlueGreen Resorts. I informed them I would have to discuss with my husband and they kept offering more and more and more. As great as that all is, financial decisions and trips are discussed and agreed upon between both of us. They did not like that answer and kept repeating the GREAT offer we would be getting. After 15 minutes of this, and being escalated to a couple managers, I was hung... read more
Business response:
Dear Mrs. ****** Thank you for taking the time to share your experience! We regret to hear that the service you received when we contacted you with a vacation offer was less than satisfactory and responsive, and we would still be happy to help get you on vacation! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address that would be associated with your name in our system. We look forward to assisting yo... read more
Frequently asked questions about Pinnacle
How is Pinnacle rated?
Pinnacle has a 2.2 star rating with 331 reviews.
When is Pinnacle open?
Pinnacle is closed now. It will open tomorrow at 8:30 a.m.
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