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Pinnacle

2.2

About this business

This company offers property management service. 

Location details

2300 Main St, Kansas City, MO, 64108, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 5:30 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
2.2331 reviews
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Alicia D.'s profile image
Alicia D. 
6 years ago

The most corrupt, heartless company. I've paid in $4,362 and have yet to go on one vacation. You try booking a vacation, and there's NEVER any availability. Unless you go two days during the weekday, in off-season, booking a year out, your points buy you nothing. You're stuck paying astronomical annual dues, they won't buy you out of it (because it's worth nothing). They won't offer to resell it for you until it's paid off (because it's worth nothing). How this business/scam is still allowed to legally operate in the U.S. is... read more

Business response:

Dear Ms. D, Thank you for taking the time to share your review! We are very sorry to hear of your frustration with your ownership, and that you have not been able to vacation with us! We would like to speak with you further in order to help with using your account. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further!... read more

Nicholas G.'s profile image
Nicholas G. 
6 years ago

Our experience with Bluegreen has been a happy one. We purchased a very small amount 8 years ago. It forced us to travel more, making more memories with our children. After a few years we caught the travel bug. My children have been to 46 states and many resorts over and over. My oldest senior year was this year and we did a beach and mountains tour with her friends, hitting Sea Glass Myrtle Beach, Daytona, Fountains and Shenandoah Crossing in VA. My kids have been spoiled with the Bluegreen experiences. We recently upgraded... read more

Business response:

Dear Mr. *****, Thank you for taking the time to share your review! We are thrilled to hear that you have enjoyed your ownership with us, and that it has provided an avenue for you and your family to make wonderful vacation memories and explore the country together! If we can be of any assistance at this time, please feel free to send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forwa... read more

Olivia M.'s profile image
Olivia M. 
6 years ago

We have been extremely happy with our Bluegreen ownership. It provides consistently beautiful accommodations wherever we travel. It has allowed us to comfortably host family and friends in locations from California to Florida. Having all the amenities of home, such as a fully equipped kitchen, dishwasher, washer and dryer for laundry, cleaning supplies and high end toiletries, allow us to travel lighter, knowing everything we need will be there when we arrive. 

Business response:

Dear Ms. M, Thank you for taking the time to share your review! We are so happy to hear that your ownership has provided enjoyable vacations, as well as a home-away-from-home for your travels! If we can be of any assistance at this time, please feel free to send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further! ~Bluegreen Customer Care 

Erica R.'s profile image
Erica R. 
6 years ago

Please whatever you do DO NOT buy a timeshare! They sell 10000% lies!!! They ask you what do you expect from a vacation and promise you everything you expect and more. They write it down on their paper as if they are calculating your price giving you the best deal but it's all a part of the scam. When I went into the recording room my agent pacifically told me not to mention the things I was told and promised because they are giving me a steal that corporate wouldn't approve but don't worry I will get all that was promised. ... read more

Business response:

Dear Ms. R, Thank you for taking the time to share your review! We are very sorry to hear of the difficulty you have experienced in using your ownership, as well as for any misunderstanding regarding Maintenance Fees. We would be happy to speak with you in order to address these concerns! So that we can assist you further, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forwa... read more

Elizabeth N's profile image
Elizabeth N 
6 years ago

Good location, excellent customer service! We felt welcomed and appreciated from the moment we walked in and looking forward to our next visit. 

Business response:

Dear Ms. N, Thank you for taking the time to share your review! We are so happy that you enjoyed your recent vacation experience and felt welcomed by our resort staff! If we can be of any assistance at this time, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further! ~Bluegreen Customer Care 

Randal G's profile image
Randal G 
6 years ago

This was an amazing stay with amazing service! 

Business response:

Dear Mr. G, Thank you for taking the time to share your experience! We are thrilled that you enjoyed your recent vacation with us and received outstanding service! If we can be of any further assistance, please feel free to send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further! ~Bluegreen Customer Care 

Theresa S.'s profile image
Theresa S. 
6 years ago

Our visit at Grand Villas at Golf World and it was wonderful. All the personel was so professional and helpful. Loved that we could walk to Legends and Caddy Shack right within resort. Golf was wonderful Thank you all for making our stay so wonderful 

Business response:

Dear Ms. ********** Thank you for taking the time to share your review! We are thrilled to hear that you enjoyed your vacation experience at Grande Villas at World Golf Village and that everyone on the resort team helped to make your vacation special! If we can assist you further at this time, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you furthe... read more

Martin R.'s profile image
Martin R. 
6 years ago

Our experience with bluegreen vacations was to say the least, AWFUL! We were not informed that the income I chose to disclose right before we were to view the presentation would be a limiting factor just to sit through your presentation. I had already disclosed my income once before to bluegreen vacations prior to arriving. I don't believe my income level is anyone's business but my own. I guess net worth is not taken into account. $10,000 or $20,000 for a timeshare is easy enough to afford, but my wife and I were not afford... read more

Business response:

Dear Mr. ******* Thank you for taking the time to share your review! We sincerely regret to hear of your disappointment with your vacation experience, as well as for any service issues encountered when you reached out to our customer support team. We would like to look into this on your behalf! So that we can assist you further, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look... read more

Michelle C's profile image
Michelle C 
6 years ago

Scam, Scam, Scam - If I could leave Zero stars, I would We joined Bluegreen Resorts in 2017 after being there for 8 hours, it is never an hour. We were shown how many different properties they have to choose from and also the affiliated properties you have to pay an additional fee. What they don't tell you is that the members who buy the high number of credits/Gold Members get priority to make reservations. So,say you want to go to the Bahamas and you only bought the low credit contract. Theoretically, you could NEVER be abl... read more

Business response:

Dear Ms. ********** Thank you for taking the time to share your review! We are very sorry to hear of your disappointment with your ownership and of the difficulty you have had in using your Points to get on vacation! We would be happy to speak with you to help resolve these issues. So that we can assist you further, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to s... read more

Frequently asked questions about Pinnacle

How is Pinnacle rated?

Pinnacle has a 2.2 star rating with 331 reviews. 

When is Pinnacle open?

Pinnacle is open now. It will close at 5:30 p.m.  

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