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Pets Plus Veterinary Care Center
- Other
- Louisville, KY
About this business
Location details
6017 Bardstown Rd, Louisville, KY, 40291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
VCA killed my dog. They denied us care, overcharged us for every single procedure, continually put my dog under anesthesia, would leave him dirty after every procedure, and denied us life-saving cancer treatments for unfounded and unproven reasons. DO NOT. UNDER ANY CIRCUMSTANCES. Take your precious, beloved pets to VCA. They do not care about your animals. They will overcharge you with no explanation, they will deny you care, and they won't explain a **** thing to you. My dog will pass **** earlier than he should now bec... read more
Business response:
Tia, first and foremost, we are sending our condolences to you for your loss. We take comments of this nature incredibly seriously, as we want the best outcome for all our patients and are committed to doing everything we can to support our clients. Please provide us with the name of the hospital this took place with so we can direct you to the appropriate team to discuss your concerns. Thank you.
This clinic has extremely poor customer service; they are rude, unprofessional, and encourage unnecessary procedures, without communicating the cost. Never going back.
Business response:
Kai, we are concerned by your feedback, as the service you've described does not align with our high standards. We'd like to speak with you in more detail about your visit and ask that you please let us know which location you visited so we can provide the appropriate contact information. Thank you.
Horrible staff made my dog wait 5 hrs with a bleeding open wound to make sure they could charge after hr fees they staff suck have more want to stare at there phones than help animals because of your outrageous staff I wasn't able to afford the care my dog need your hospitals are a good scam and that's it I will never bring my dog there again and will be writing these everyday until I die or you close
Business response:
Kurtis, we are taken aback by what you've shared from your experience. We understand how stressful emergencies can be that involve a beloved pet, and we can assure you we make every effort to assist our patients as quickly as possible and meet their needs. We'd like to discuss your concerns from your experience. Please let us know which location you visited so we can provide the appropriate contact information. Thank you.
Disorganized admittance and triage unnecessarily wasting time and keeping animals in discomfort.
Business response:
Rob, we would never want any pet to suffer needlessly and are committed to being as helpful and attentive as possible to every pet that enters our care. We are disappointed to learn that this was not reflected in your experience. We'd like to discuss your visit and concerns with you. Please let us know which location you visited so we can provide the appropriate contact information. Thank you.
THEY DONT CARE ANOUT YOUR PET. It is all about the money. They have so many policies it makes it difficult to do anything. Please find another vet and save yourself the hassle of a poorly run company.
Business response:
Renee, we're disheartened you came away with this impression. We are passionate about what we do and committed to offering all clients and patients quality care. We'd like to learn more about your experience and ask that you please provide us with the name of the hospital you visited, so we can direct you to the appropriate team to address your concerns. Thank you.
Dr. Madge called me to discuss the treatment options for our suddenly very ill dog. After spending many hours in their ER waiting room I can attest to how busy this hospital is. Despite that, Dr. Madge spent 1/2 hour on the phone with me, explaining what was wrong and treatment options. Although this man has done this hundreds or thousands of times, he was unbelievably gentle, patient and compassionate **** me. Unfortunately the only clear option was euthanasia, and he was very validating and kind supporting my decision. You... read more
Business response:
Anne, thank you so much for your heartfelt review and recognition of our team. We are sending our sincerest condolences to you for your loss and want you to know that we'll always be here to support you in any way we can.
This is for VCA in Plugerville and Austin, Texas. I had taken my dog to a VCA hospital for years. When she was in a possible emergency, they had her go to another VCA hospital with a vet that is not able to treat those issues. She died waiting on a second appointment, overnight. I've had weeks to read about all the treatments my dog might have had, if anyone at VCA had been honest that they should have suggested an emergency vet, rather than making her wait. VCA would rather let your pet die, than lose your business. If you ... read more
Business response:
Lisa, first and foremost, we'd like to express our heartfelt condolences to you for your loss of your dog. We are saddened by what you've shared in your review, as we want the best outcome for all our patients and would never want you to feel like your dog's health and well-being was not our top priority. In order for us to better address your concerns, we ask that you please email us at *******************@vca.com. Respectfully, VCA Hometown Animal Hospital
I've been going to my now-former vet clinic for over 15 years. Until recently, I loved their doctors, vet techs and staff. Once my main vet dr left this facility, I've noticed service lacking. My most recent visit (6/29) was for a dental cleaning. Because my male tabby stresses easily, they recommended I sprinkle one Gabapentin capsule onto some food, two hours before he needed to be at the vet. I dropped him off at 8:15, they called at 10:30 to say he was done and awake; come pick him up at noon. Got him at 12:30, he was li... read more
Business response:
Michelle, we would never want you to feel like your pet was negatively impacted by being under our care and are concerned by what you've shared from your experience. We want to ensure your feedback is fully addressed and ask that you please give us the location name of the hospital you visited so we can provide the appropriate contact information. Thank you.
Why are the prices continually increasing? At our last visit we were shocked at the bill. How can we request the company be more transparent with prices? It feels like pet owners are being extorted since VCA has bought out all the local vets and has a hold on the market. Where else am I supposed to go to take care of my pet? I appreciate the nice techs and vets here, but the company is out of control! My pets had been going to Bay cities vca for 20+ years and they used to have relatively reasonable prices, friendly technicia... read more
Business response:
We value you as a client and are committed to being honest and transparent regarding our pricing and services. We are disappointed to learn about your last visit and hope you'll give us an opportunity to speak with you about your concerns. When you have a moment, please email our team at *****************@vca.com. Thank you.
Frequently asked questions about Pets Plus Veterinary Care Center
How is Pets Plus Veterinary Care Center rated?
Pets Plus Veterinary Care Center has a 1.3 star rating with 225 reviews.
When is Pets Plus Veterinary Care Center open?
Pets Plus Veterinary Care Center is closed now. It will open at 9:00 a.m.
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