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Pets Plus Veterinary Care Center
- Other
- Louisville, KY
About this business
Location details
6017 Bardstown Rd, Louisville, KY, 40291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They charged me over 1.3k and told me my rabbit maybe has something up his nose. After three visits with VCA my bunnies runny nose wasnt getting any better so they suggested a CT scan of his had. They couldn't figure out why he wasnt getting better so they suggested the CT scan of his head. I took him for a second opinion to another vet and got the proper prognosis. My new vet did the correct test to see what was wrong with my bunny. For less than 400.00 my new vet treated him and saved his life. He in fact had a staff infec... read more
Business response:
Kayla, it's unfortunate that despite our attempts, we've been unable to arrive at a mutual resolution with you. It's necessary that our clients and staff are on the same page in order to resolve any concerns, and we feel it is in everyone's best interest that you seek care elsewhere. We wish you all the best in your future veterinary endeavors.
My friend went here when her 5 month old dog became lethargic. Upon arrival they made her wait in her car. They then told her she could either pay $3500 or basically watch her dog die. They would not offer her any sort of payment plan and she was unable to her pet insurance. They have been nothing but rude to my friend. Will NEVER be going back here or recommend any one to go here either. Horrible customer service
Business response:
Teagan, we are concerned by what you've shared and would like to learn more. Can you please let us know which location this experience took place, so we can provide your friend with the appropriate contact information? Thank you.
I am absolutely LIVID with the VCA in Downers Grove, IL. My cat has been in their care since 3/29 and after I sat in the parking lot in my car for 5 hours, they called me to tell me that they needed to keep her over night because of a few procedures they felt needed to be done. They told me that she had a fever and her breathing was a little off. They had done an x-ray on her chest and found a spot that they couldn't identify, so they wanted to do a ultrasound guided aspiration on the spot to try and identify it. I was told ... read more
Business response:
Michael, we want the best for all our patients and would never want you to feel let down by your experience with our team. We apologize for any miscommunication that occurred. We understand how stressful it can be when a beloved pet is not feeling well, and it is only our intention to provide support and help during these difficult times. In order for us to better address your concerns, please contact us at reviews.vcaarboretumview@vca.com. Thank you.
Takes three appointments to get tests discussed at first appointment. Cha-Ching!?! In the meantime, my pet suffers with NO ANSWERS. Seems their priority is Money NOT the well-being of your pet. $400 paid already and STILL NO TESTS, Need a third appointment to Finally get the tests originally discussed. Disgusting!
Business response:
Inez, we are disappointed that you came away with this impression. We would never want any pet to suffer needlessly and always prioritize the well-being of our patients. We'd appreciate an opportunity to connect with you to go over these concerns. Please provide us with the name of the location you visited so we can provide the appropriate contact information. Thank you.
I brought my dog to the location named VCA Knowles Central Animal Clinic on 27th Ave in Miami for bright bloody diarrhea and vomiting and they said they have no veterinarian on site. How do you have a 24 hour vet clinic and have no vet on site? Absolutely ridiculous. Accidents and emergencies happen for everyone, but at least have someone cover your clinic or close it and notify other clinics that may refer you. Ridiculous. Would give 0 stars if I could.
Business response:
Genesis, we are disappointed that you visited when we did not have the capacity to meet your dog's needs. The entire veterinary industry is currently experiencing a nationwide staffing shortage that has had a significant impact on wait times and availability. We can assure you that we are doing everything we can to care for as many pets as possible. If you are open to speaking about this further, we ask that you please contact us at *************************@vca.com. Thank you.
VCA Stoney creek put my cat on lifelong meds as the meds run out they won't refill unless i keep bringing my cat in and being charged huge dollars. My cat is fine with the meds and only needs the prescription refilled. It is extortion so they can rack up visit bills. Now my cat is going to suffer a horrible death and I have no money for my own food only the cats meds. After spending 1000s of dollars on food and meds they are red taping me and making my cat suffer and bleed to death over the forced visits. It costs a 200 doll... read more
Business response:
Lorne, we understand your concerns, but when it comes to any services we provide, even as it pertains to refilling medication, it's regularly necessary on our part to seek an up-to-date exam. We ask this of our clients to make sure that we have a very accurate idea of a pet's exact health profile at all times, which can determine the way we might approach certain services and situations. It's unfortunate this did not meet your expectations. If you would like to discuss this matter further, please let us know which VCA Stoney... read more
I would rate a 0 if it was an option. I rarely complain about any company, but this "business" is so bad that I needed to warn people. They are a complete and utter rip off and scam artists. They told me the reason my dog had a bad scratch on his face was because he has a tooth infection and needed it removed. They did NO X-rays to confirm this and just scheduled a surgery date. When I asked them why they aren't checking to make sure they said they are 100% sure that is the reason. I trusted them like an idiot and on the sur... read more
Business response:
Samantha, being honest and transparent with our clients regarding our pricing and policies is something we take seriously, so we are concerned by what you've shared here. In order for us to better address this matter, we ask that you please provide the name of the location you visited so we can direct you to the appropriate team members. Thank you.
The VCA boils down to one thing..... money. They act like they want to care for your pets and then after all is said and done you walk about having been charged hefty amounts of money everytime you visit. They take advantage of people who do not understand the different shots, medicine, etc.... and charge people far too much just to get their pets cared for. We signed up for care now through them and the tech did not properly explain how that program worked and now we are locked in and continue to get more debt everytime we ... read more
Business response:
We are disappointed by what you've shared in your review, as being honest and transparent with our clients regarding our pricing and policies is our standard. We'd like to speak with you in more detail about these concerns. Please let us know which location you are a client of, so we can provide you with the appropriate contact information. Thank you.
If you hate money, but more importantly if you hate your pet... then I would have to highly recommend this entity, they'll take good care of you
Business response:
Michael, we're taken aback by your comments and would appreciate an opportunity to speak with you in more detail about your concerns. Please provide us with the name of the location you visited, so we can direct you to the appropriate team members to discuss your feedback. Thank you.
Frequently asked questions about Pets Plus Veterinary Care Center
How is Pets Plus Veterinary Care Center rated?
Pets Plus Veterinary Care Center has a 1.3 star rating with 225 reviews.
When is Pets Plus Veterinary Care Center open?
Pets Plus Veterinary Care Center is open now. It will close at 7:00 p.m.
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