This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pets Plus Veterinary Care Center
- Other
- Louisville, KY
About this business
Location details
6017 Bardstown Rd, Louisville, KY, 40291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Lancaster Ohio vet is unprofessional and are in it for the money rather than helping pets.Thry are taking advantage of senior citizens who love their pets.
Business response:
Harold, we are concerned by what you've shared and would like to speak with you regarding your experience, as this does not align with our values. We want to ensure your feedback gets directed towards the appropriate hospital, so please provide us with the name of the location you visited. Thank you.
The manager at VCA Coconut Creek should be investigated and removed from position. I went to pick up both of my dogs from Dentals and the receptionist said you need a mask. I refused and it is my right. The front door says please wear a mask. This is not mandatory nor is it required by law. On-line it says staff wears mask and it is not required for patrons. I asked how my dogs were and the receptionist did not even tell me nor did she greet me her only concern was the mask she phoned in the back to state I was here to pick ... read more
Business response:
We are sorry to hear about your negative experience. Keeping our clients and staff safe at this time so we can continue to serve our pet community is a high priority for us. It's unfortunate that our policies did not meet your expectations. We wish you and your dogs the best in your future veterinary endeavors, and you are welcome to email us at ********************@vca.com to further discuss any questions or concerns you may have. Thank you for bringing this to our attention.
DO NOT sign up for the care club. The doctors are great but their care club is messed up. My dog passed ** 12/16/2021 and I've been billed twice since her passing *** when I called the office to cancel twice finally got a call back to call the careclub. I was charged over $200.00 more to close my account. The hospital was fully aware of her passing ***** they received her ashes. I will seek care elsewhere for any future pets.
Business response:
Kim, first and foremost, we'd like to extend our deepest condolences to you for your loss. We welcome the opportunity to further discuss CareClub and our policies. Please let us know the name of the location you had your experience, so we can provide you with the appropriate contact information. Thank you.
Our pup had gotten sick throwing up and passed **** we rushed her to the nearest emergency vet (45 mins away) by the time we got there she was alert and sitting up. According to the vet my pups heart rate was really high and she was dehydrated. They took X-rays and put her on an IV. No blockage was found but we were told her lungs looked a bit inflamed. After an hour or 2 we were told that her heart rate while still a bit high her color was coming back and she was showing signs of improvement. We asked if we were able to tak... read more
Business response:
Angie, first and foremost, we would like to extend our sincere condolences for the loss of your beloved pup. Knowing that you hold this opinion of us is disheartening, as our veterinary team is committed to providing the highest-quality care for each patient. At your earliest convenience, we ask that you please provide us with the name of the location you visited so we can direct you to the appropriate team members to discuss your concerns. Thank you.
I had a nightmare experience with the VCA Animal Hospital in Boulder on the corner of South Boulder Road on Manhattan Circle. It was many years ago, but I've never forgotten it. I took my airedale there because she was very sick and my regular vet was away. The vet there said they could help her recover and she needed to stay the night. They put her in a cage and I stayed beside her all day, sitting and/or lying on the concrete floor. They had told me there was a room where we could wait in comfort, but every time I asked ab... read more
Business response:
Juliet, first and foremost, we'd like to express our deepest condolences to you for your loss. We know that saying goodbye to a beloved pet is not easy. We truly want the best for all our patients and are committed to acting in their best interest. We are disheartened by your comments, as we'd never want to make this process more difficult and are saddened that you feel this way about your experience. You are welcome to email us at reviews.vcaallpetsboulder@vca.com if you'd like to speak about this further. Thank you.
VCA Todds Lane Veterinary Hospital in Hampton VA is the specific hospital for my complaint. I have been going to that vet hospital for over 30 years. The vet who was the original owner was one of the kindest, most honest men I have ever known, and had the privilege of calling boss for 4 years in the early 90s. When he chose to retire to enjoy the fruits of his labor, he sold to VCA. The first year or two seemed ok, no super change. And then I took our 2 dogs there for routine shots and heartworm checks during an annual visit... read more
Business response:
Amy, it's disappointing to hear that you've come away with a negative impression of us. We take pride in offering our clients honest and high-quality pet care, and it's unfortunate we fell short of your expectations. We welcome the opportunity to speak with you personally about your concerns, so please feel free to email us at ********************@vca.com. Thank you.
This place doesn't even deserve one star. They wouldn't allow me to make payments for my dogs vet bill where she was unlawfully shot and I had to take her to get seen immediately (obviously). She was my ESA (emotional support animal) for PTSD and they refused to help me and told me that I had to pay in full or I couldn't get my dog.
Business response:
Katelynne, we're saddened to hear about your negative experience. We understand how difficult emergencies can be involving a beloved pet, and we can assure you that we always strive to be as helpful and accommodating as possible in any given situation. In order for us to better address your concerns, can you please provide the name of the location you visited, so we can direct you to the appropriate team? Thank you.
South shore vca in weymouth Massachusetts Is nothing more that a bunch of scam artists. I was told my dog needed an ultrasound by my vet so they told me to go to the vca . They made me go through the emergency department, would not let me Schedule it , so I went for the ultrasound I sat in the parking lot for 5 hours then the vet called and told me that was no one to do the ultrasound but they wanted me to leave them overnight At the cost of $1000 I told him no I would bring him back in the morning so they did the ultrasound... read more
Business response:
Andrew, it's disappointing to read your comments. We care about your dog very much and are committed to providing honest and comprehensive service. It's unfortunate that you came away feeling let down by the outcome of your experience, and we'd be grateful for an opportunity to speak with you to go over your concerns. If you're willing, please send us an email at *******************@vca.com. Thank you.
VCA Animal Hospital Westside Location - I received an offer for a FREE Physical, so ofcourse I took upon the offer. I received an invoice of over $500.00 to get shots, surgery (as my dog had something that needed to be removed) - I called made an appointment to get it completed and they charged me a new Physical fee of $92.00 + and the fees I paid thinking it was for the surgery was NOT it was for VACCINATIONS, I got a new invoice for over $1700.00. When I called she was like oh no we charge that for each one, im like why ha... read more
Business response:
Andrew, being transparent and honest regarding the pricing of our services is very important to us, so we apologize for any miscommunication that occurred, as that's never our intention. We want to ensure your concerns are fully addressed, so please reach out to us at *******************@vca.com. Thank you.
Frequently asked questions about Pets Plus Veterinary Care Center
How is Pets Plus Veterinary Care Center rated?
Pets Plus Veterinary Care Center has a 1.3 star rating with 225 reviews.
When is Pets Plus Veterinary Care Center open?
Pets Plus Veterinary Care Center is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com