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Pets Plus Veterinary Care Center
- Other
- Louisville, KY
About this business
Location details
6017 Bardstown Rd, Louisville, KY, 40291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Poor care. No doctor on duty. Assistant is whom treats your dog when doctor isn't there. The day my pet couldn't breath being treated for cancer I ask to speak with Assistant which was running late all they said they could do with no doctor there was send me to a referral line .Sad to say my bulldog didn't make it. VCA buys up clinics and is only in animal hospital for Financial gain.Investment. Love your animal and take to a personal vet that knows you and your pet. Look up VCA see for yourself.
Listen, this is by far the worst facility ever. My animals have only been here twice. Upon the first visit I provided medical records. When I went to schedule the second visit, which was two days ago, I was told that medical records were lost. I then spoke to a Katrina, who is office manager, and she apologize for the inconvenience. Luckily I had copies and resent them again. My husband dropped off the dogs yesterday morning and explain that we believe one of them ate something outside and was vomiting. He was told by the st... read more
Business response:
Mrs. Santiago, We sincerely apologize for the less than exceptional experience we delivered on your last visit to our hospital. To be fully transparent, COVID-19 has presented us with several new challenges. In addition to having a higher volume caseload, our hospital is not fully staffed with critical positions such as Veterinarians or Technicians. We assure you that this is no excuse for a lack of organization or poor communication, and we still maintain our commitment to providing quality medical care to every patient we... read more
Last Saturday night we went to a VCA which bills itself as a 24 hour emergency vet hospital. Our dog had ingested something and need to be seen right away. The person at the desk told us it was a 5-6 hour wait (our dog could have been dead by then) her response was I don't care it is still a 5-6 hour wait. How utterly unforgiveable. No compassion *** the animal or humans involved.
Business response:
VCA does accept patients 24 hours a day and we understand the importance of attending to each of our patients' urgent needs. We make every effort to be as accommodating as possible and sadly we experience some periods in which many animals must be seen and there is a wait time. We pride ourselves in providing the most competent and friendly care and we regret that there has been a less than positive impression. Our medical and intake protocol are to inform prospective patients of wait times and to try to offer alternative ca... read more
May 29th 2021 I was referred to VCA on Sepulveda Blvd by a vet because my 1 year old kitten had a blocked urethra. When we arrived at VCA our cat was taken inside, and we were instructed to wait in our car and that we could only talk to the vet named Pickering by phone, but first I had to agree to pay more than five thousand dollars worth of care- up front. They then said "and it a week it may block again (so over 10 thousand dollars). I explained to VCA that I'm unemployed due to covid and don't have that kind of money. I a... read more
We took our 12 year old dog here were charged for several things that were done prior to getting our authorization did nothing to help our pet besides exams blood pressures et cetera sent her home without even having the wound cleaned or getting pain medication. We tried to contact the office manager only to be hung up on several times. We don't want our money back what's done is done but we want to let people know you do not want to go to this location The VCA Great Lakes veterinary specialist at 4760 Richmond Road in Warre... read more
Horrible experience bringing my puppy to this hospital. Offered no financial assistance and wanted a lot of money upfront before starting treatment and my puppy was very sick. Before I even left I had already racked up over a 1k dollars. I agreed that my puppy can stay for 48hr. After 24hrs they said puppy was improving and things looked good. After the 48hrs were up they demanded another 48hrs as he was not well and another 4K dollars after already being charged over 3k. They would not release the puppy when we said we coul... read more
Business response:
Crystal, Thank you for sharing your experience. Can you please confirm the hospital location at which you had this experience?
Dear VCA Animal Hospitals, I am writing you with extreme disappointment with my experience at your Deltona, Florida facility. Our cat Sweetpea has been a patient of VCA Animal Hospital formally known as Newman Vet for many years at the Deltona, Florida location as well as Sanford, Florida. I know things are different due to the pandemic but the events that bothered us could have definitely been dealt with differently. Unfortunately we had to bring our sick cat in with renal failure to be euthanized which was hard to do afte... read more
Business response:
Brent- It is disconcerting to read your comments, as we are committed to providing our patients with compassionate *** helpful care. Along with this, we never want a client to come away from an experience with us feeling frustrated or distressed. Your concerns are important to us and we want to ensure we address them fully. The management team has been changed at this facility since your last visit. Please feel free to reach out to *************@vca.com,Hospital Manager at VCA Newman Deltona Animal Hospital if you have any a... read more
I have used this animal hospital for 10 years often driven up from Austin or even on visit back from California. Must have had a change in management recently. They are god awful now I have always praised them for being good but last recent interactions we terrible. They are greed driven now and no longer have the best interest of the pets but simply there bottom line. I would not recommend this animal clinic and would recommend looking for anywhere else. Again, I have taken my pets there since they were born so it's with a ... read more
Business response:
We are so sorry you had an unfortunate experience with your last visit. We strive to help all our patients and clients in a caring, timely positive way. We encourage you to reach out to our Hospital Manager *************@vca.com to discuss your experience further.
Very disappointed lately with VCA. Unless it's an emergency, the Santa Monica branch and the West LA branch won't even talk to you on the phone, without a seven minute hold time. I finally got an appointment at VCA SM, the earliest they could take me was in three weeks, and I had to go online to my account to find out that it's not even for my cat's regular vet. There is no way to schedule or cancel appointments online, either, for the Santa Monica branch. SM referred me to West LA for urgent care. After another looooong wai... read more
Business response:
Hello Ms. Silsby, Management will be contacting to you to discuss your concerns.
Frequently asked questions about Pets Plus Veterinary Care Center
How is Pets Plus Veterinary Care Center rated?
Pets Plus Veterinary Care Center has a 1.3 star rating with 225 reviews.
When is Pets Plus Veterinary Care Center open?
Pets Plus Veterinary Care Center is closed now. It will open on Monday at 9:00 a.m.
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