Pets Plus Veterinary Care Center

Kyler 

on BBB

4 years ago

Very friendly nurse but I do not recommend this place to anyone. We were told it was $150 to see the doctor and we left paying $603 with no diagnosis and no solutions. They play on your heartstrings while they request permission to perform services without disclosing the cost of those services. At the end you get a huge bill with no answers and only more suggestions to spend your money. 

Kaitlyn H 

on BBB

4 years ago

I tried a VCA clinic in a recommendation, and can say that I am unsurprised by all the reviews about price gouging. At the location I went to, the vets would regularly give my cat treatments I didn't ask for, that weren't necessary, and I never had a visit where the bill was under $200 despite the fact that my cat is completely healthy, with no issues whatsoever. The prices of everything were double what I've paid elsewhere, including what I paid when we lived in the UK, accounting for the exchange rate! This is a prime exa... read more

Kristin W 

on BBB

4 years ago

If I could rate a zero star rating I 100% would! I'm writing this review out of serious concern. I do not want anything like this happening to anyone else. This hospital does not care about your animals health all they care about is your money!! I have a 2 month old kitten that has been BLEEDING for the past almost 4 weeks now and this hospital has done nothing but diagnose her incorrectly and put her on medication that did not do anything but make it worse. Lets go back to the first visit where Doctor Alexis Freifeld was so... read more

Kelly M 

on BBB

4 years ago

Where do I start!? My cancer ridden cat is seen monthly. Since COVID I've spoken with a doctor once. Every time the tech calls to do her intake I'm asked if I have concerns, which is primarily her weight. She has lost weight at each appointment. The answer I got - maybe she pooped. No doctor commentary whatsoever. Then I called to have my dog seen for an ear abscess. I was told I had to wait ten days. My local emergency vets aren't seeing pets for basic sick visits. Luckily another local vet could see him next day, listene... read more

Ellen B 

on BBB

4 years ago

I have been going to the same vet clinic for 20 years and usually saw the same vet. We had a great relationship with the vet and got good care. Now it is a VCR clinic. I still feel the care is OK because our vet is still there. However, I feel all they care about is money. When our dog needed his teeth cleaned we took him to a non-VCR vet and saved $200. Our dog needed a blood draw and then would see the vet a few days later. After the blood was drawn I went home. Soon I had call from the clinic that I hadn't paid for the bl... read more

Lauren R 

on BBB

4 years ago

Been a client for a few years now in the Everett, MA location. However, they are terrible now and frankly don't feel like they care at all. I understand the need to change due to Covid, but their lack of care is unacceptable. My new puppy (12 weeks old and 3lbs), got stung by a bee during normal business hours. I called to see if I can get her checked out and they said no...go to an emergency room. Really??? It also takes like 2 months for any visits. I do not feel comfortable that they look at my dogs (who are family) as an... read more

Krista C 

on BBB

4 years ago

BUYER BEWARE WHEN TAKING YOUR PET TO A VCA CLINIC!!!!! I'd like to provide feedback on my interaction with the staff at VCA Santa Cruz on 10/15/20. I had been a client since 2014 spending many thousands of dollars there, but as of yesterday I will no longer use any VCA facilities and actively education others on our experience. Our experience was the equivalent of a hostage situation with ransom being required before our sick pet could be treated. When we arrived for our appointment, our pet was taken from us in the parking... read more

Ashley D 

on BBB

4 years ago

Today I had to make the hardest decision to put my amazing dog Kaii downð??­she was fine last night and I found her hiding behind the couch this morning and she won't move, she was so cold and weak wouldn't even lift her head when I asked her to go for a walk. We took Today we had to make the hardest decision to put my amazing dog Kaii downð??­she was fine last night and I found her hiding behind the couch this morning and she won't move, she was so cold and weak wouldn't even lift her head when I asked her to go for a walk.... read more

Robert B 

on BBB

4 years ago

VCA Lakewood Ca. refused to sell me dog food because I have my pet doctored at VCA Los Altos VCA Los Altos is a smaller facility and carries a smaller inventory then Lakewood but they told me I could go to Lakewood and get food for my pets first they lost my script and refused then they said they only supply food to clients that use there doctors they dont want cash because they dont want to give you your change they want it to be applied to your account as credit?I would look for another provider ,and I am I wish i coud giv... read more