Pets Plus Veterinary Care Center

Alex P 

on BBB

5 years ago

I have been to VCA hospitals a couple times for after hour emergencies. I've always found them expensive but have gotten great service and was always happy. However, all they care about it money, especially during these hard Covid times. My dog had an altercation with a porcupine and needed to be sedated to have them removed. I paid over $600 for this. A couple hours after having my dog home I found tons left behind. Not little ones that were hidden, but very obvious one all over her face. I called the vet back the next day ... read more

Parker H 

on BBB

5 years ago

I'm looking to switch vet offices in the very near future. I've had mostly good experiences here and been coming regularly for the past 2 years. I've had the privilege of having 2 amazing doctors for my animals. The first was Dr.********** and the second was Dr. ******* They had great knowledge and took great care of my animals. I was in the office a lot more often than most people because my dog has a very rare disease. I built relationships with both those doctors over time since we saw each other so often and we cared so ... read more

Daniel B 

on BBB

5 years ago

I think VCA Animal Hospitals is only about profit and charging its clients outrages prices. They lack any and all bedside manor when it comes to your pet, I have dealt with one location in particular at XXXXX Jefferson St Indio, Ca XXXXX on three occasions, The last Occasion being with a beloved dog that swallowed a bone and it became stuck in his intestine VCA failed to see the 5in bone with their $800. xray They gave the dog an enema and sent him home I brought the dog back to VCA where i was told i would have to put down ... read more

Henry C 

on BBB

5 years ago

I took my dog Moe to see Dr"j" at pine bush animal hospital to see why he was limping on his hind legs. Dr"j" sat on the floor with Moe pet him and noticed color pigmentation on his belly suggesting some type of allergy and assured me his limping was due to arthritis. I've owned Moe for 9 years and felt there was underlying issues and suggested a blood test.dr"j" assured me all was well let's take this in steps and prescribed alboquel for itching and gave me a follow-up appt for moe.they also gave me a sample of hills dog fo... read more

Rose N 

on BBB

5 years ago

Careless and unqualified providers of pet medical care. False statements, incompetent care, unethical billing practices and a complete lack of customer service. Their tactic is just to give excuses, ignore you and hope your tire out in your complaints and go away! Firstly, it is the responsibility of their employees to educate customers of important policies of the business, wherein an extra fee may be applied. Their employees have failed to do that and I was charged extra fees for various things that I did not agree to or w... read more

MELANIE R 

on BBB

5 years ago

WORST EXPERIENCE!!! Took my dog in because he was peeing blood on a Sunday. Took until Friday, 5 days for test results to come in, they never called me I had to call 10 times! I could have taken my dog to regular vet and got answers quicker. If I pay for emergency care I would expect it to be faster than normal NOT slower. Almost $500 for terrible care, had to dispute the charge with my credit card company. NEVER GO BACK! 

Megan K 

on BBB

5 years ago

Heartless groomers and managers. My 13lb terrier has been going here for 3+ years (Newtown Square, PA) We've never had problems and have always tipped 20%. At her last appointment, she got a bath and groomed. When I picked her up, she smelled like pee. I asked to have a manager call me but they never did. I called today to make a new appointment. After, I stated that I still wanted to speak with a manger regarding it, just to say how disappointed I was. The manager told me that the groomer is now uncomfortable grooming my do... read more

Chris S 

on BBB

5 years ago

These people will lie to you and try to scam you out of your money while your pet is suffering. They dont care about your pet, only how much money they can make off you. If they tell you they waived the fees, that's a lie, they will send a bill and reignite the pain from that night because they are soulless, heartless people who only care about money and lying to people. 

Colleen 

on BBB

5 years ago

I paid 2k for care club in 2019. I was assured I would save over 3k in costs. All my vet could charge care club was $200. I lost $1800 and now they are trying to auto renew on my charge card. Complete scam they are stealing money from us pet owners ð??¡