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Pets Plus Veterinary Care Center
- Other
- Louisville, KY
About this business
Location details
6017 Bardstown Rd, Louisville, KY, 40291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Going to starting looking for another vet. Unfortunately I had a payment not go through and instead of sending any courtesy notification to let me know and give me the opportunity to fix it they just waited a whole week so they could get an extra fee tacked on. That is trash of a move especially given how crazy expensive everything has become and I can't trust a business that cares so little for the people behind the pets. Disappointed and done.
Business response:
Jane, we would never want you to feel disappointed by an experience with us and would appreciate an opportunity to go over your concerns. Please let us know which location this occurred with so we can provide you with the appropriate contact information. Thank you.
We had to take our 15 year old German Shepard in to the vca Asher in Redding ca for euthanasia. It was a very hard thing to do but the staff were the most caring and considerate people and made a terrible experience bareable. They explained everything and there was no rush. The tech and doctor were the best. I would definitely recommend them
Business response:
Reanna, we know how challenging it can be to say goodbye to a beloved pet, and we were truly honored to support you during this emotional time. Thank you for sharing your heartfelt comments, and please know you are in our thoughts.
I called at 8 AM my dogs stomach was extended I thought it was bloat which can kill an animal in a matter of hours.The office gal was rushed and said to bring the dog in immediately, I told her I would not even consider coming in unless they had a surgeon present, I made that very clear to her. I arrived at 8:50 AM I clearly asked if they had a surgeon there upon arrival and they said the surgeon comes in at 8:30AM. They should have been there by my arrival however the surgeon was not there, the surgeon eventually showed up ... read more
Business response:
Dee, we understand how stressful emergencies can be and can assure you that we make every effort to tend to our patients' needs as efficiently as possible. We apologize for the lapse in communication that occurred with our team. We are here to go over your concerns and ask that you please let us know which hospital you visited so we can provide the appropriate contact information. Thank you.
I cannot in good conscience suggest that anyone take their pet to the VCA hospital at 9901 Montgomery NE, Albuquerque NM, if it is an emergency. We had noticed that our dog was drinking an inordinate amount of water and losing weight. I took him into VCA on 9/2 but they refused to see him because his condition was not "critical"; I was assured that he would be OK to wait until the appointment I already had scheduled for him with his regular vet three weeks out. On the evening of Labor Day his weight loss had worsened, he had... read more
Business response:
Cassandra, first and foremost, we are truly for your loss. We would never want any animal to suffer needlessly and apologize that we were unable to meet your dog's needs when you reached out. Please contact our team at ******************@vca.com so we can address this matter. Thank you.
This is a SCAM OPERATION. My 15 lb. Dog was referred to a neurologist at VCA Oakville Mississauga, ON Canada. She was walking wobbly and was in pain...my own vet suspected a stroke or disc problem. At VCA Oakville, we were NOT ALLOWED to be with her during exam. RED FLAG. Then, we had to pay 5K for MRI. Told she had a "slipped disc". She'd need surgery immediately. Must pay ANOTHER 5k surgery. RED FLAG. Was called at home hours later saying surgery "went well". Minutes later, another call informing us our dog "has had a hear... read more
Business response:
First and foremost, we'd like to extend our heartfelt condolences to you for your loss. We are concerned by all you've shared in your review and hope to have an opportunity to go over your experience with you. When you are able, please send an email to *************@vca.com. Thank you.
Was a great Vet Clinic/hospital before VCA took it over. Can't get in for routine appointments, so can't refill prescriptions. Very long waits to just get an appt for vaccines. Most of the issues seem to be because of the disorganized front desk. Seem to have a lot of staff turnover. Prices have gone way up.
Business response:
Claudia, it's disappointing to learn that we've been falling short of your expectations. The service you've described does not align with our high standards. We value you as a client and would be grateful for an opportunity to address your concerns. When you have a moment, please let us know which location you visited so we can provide the appropriate contact information. Thank you.
A couple of years ago my little dog Cooper became very ill. I took him to a Vet in South Calgary. They x-rayed him and it showed that he many bladder stones, and one had slipped into his urethra, causing him severe discomfort. The vet did a procedure to try to remove the lodged stone but it did not work. The vet told me of a surgical procedure called a Scrotal Urethrostomy. The vet said that the VCA Animal Hospital had qualified surgeons that could do such surgery. The vet called VCA and I quickly drove my dog over to their ... read more
Business response:
Thank you so much for sharing your thoughtful review with us. Being there for you and Cooper during your time of need was an immense honor, and we are grateful for your support.
My local vet was taken over by VCA a few years ago and I cannot stress enough how overpriced they are. It's absolutely ridiculous they insist on charging me 130.00 each time I need my tiny dogs anal glands expressed, which is probably every 6 weeks or so. They claim their fee includes a mandatory "exam fee" which is ridiculous because my healthy dog doesn't need a full examination 8-9 times a year. Come on, really?! I paid it the first 2 times but to charge so much for something that shouldn't be more than maybe 50 bucks a p... read more
Business response:
Victoria, we strive to be accommodating of all personal needs, and we're saddened to know we haven't met your expectations. We'd be grateful for a chance to speak with you in detail regarding your concerns, so we ask that you let us know which location you visit to enable us to provide you with the correct contact information. Thank you.
I have been bringing my dogs to VCA since 2019 and have never denied my dogs any test or procedures they have recommended. When I decided my elderly dog who has had gastrointestinal issues for 15 years and now had canine cognitive disorder had enough with test and procedures which stressed him out greatly and never gave a definitive answer on what was causing his symptoms. After another traumatic night of him crying and pacing, completely frightened, lost, confused and not sleeping or eating I had come to the decision to end... read more
Business response:
Geraldine, first and foremost, we would like to offer our sincere condolences for the loss of your beloved dog. We are here to guide and support our clients, and are concerned to read your feedback. We'd like to speak with you in more detail about your experience, so please let us know which location you visited to allow us to provide you with the appropriate contact information. Thank you.
Frequently asked questions about Pets Plus Veterinary Care Center
How is Pets Plus Veterinary Care Center rated?
Pets Plus Veterinary Care Center has a 1.3 star rating with 225 reviews.
When is Pets Plus Veterinary Care Center open?
Pets Plus Veterinary Care Center is closed now. It will open at 9:00 a.m.
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