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Pets Plus Veterinary Care Center
- Other
- Louisville, KY
About this business
Location details
6017 Bardstown Rd, Louisville, KY, 40291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
On 11/24/22, I took my pup to the ER of VCA Animal Hospital of Shelton CT. I'll make my review very short. My pup die in their care. Some care. They couldn't care less, that my life has been turned upside down. I can't sleep, I can't work, all I do is cry and scream in pain. My boy should be with me right now, but I can only stare at his ashes. That hospital is awful, I am not going to rest until my pup gets the justice he deserves. I blame myself for his death, but all I am guilty of is picking the wrong place to bring him ... read more
Business response:
Iris, we realize that losing a beloved pet is never easy, and our deepest sympathies go out to you for the loss of Zuccarello. Please know that we do everything we can to help our clients and patients, and we ask that you email ********************@vca.com to further discuss these concerns. Thank you.
I took my dog here who was suffering from an infection and he was hospitalized due to hemorrhaging and VCA was unable to give my dog oral medicine which I had to go in and do so. Not only that but the wait times were outrageous and one of the hospitals doctors indirectly told me the following day to put my dog down or continue to pay thousands more dollars in order to save his life. But the time that he was hospitalized there they prolonged his treatment just to milk out as much money from me as they could before "actually" ... read more
Business response:
First and foremost, Travis, we would like to offer our sincere condolences for the loss of your beloved dog. Please know that it would go against everything we stand for to neglect a pet in our care, so we are saddened to read that you hold this opinion. To allow us to address these concerns further, we ask that you provide the name of the hospital you are describing so that we can give you the appropriate contact information. Thank you.
SInce VCA has owned Veterinary Associates of Cape Cod it has been a miserable experience. My allergic dog was given a Rabies vaccination that almost killed him. It would seem to me that a policy could be established for sensitive dogs to see what reaction would occur from the vaccines offered. Too lazy for that. Charges for treatment are now exorbitant also but willing to pay for good treatment. Had to move-on.
Business response:
Mary, we'd like to speak with you about your experience and concerns. Please provide the location name or address of the VCA hospital this occurred at so we can address this matter. Thank you.
Do not take your animals here. A lot of hidden cost. The vet will not go over the charges with you before proceeding with anything. Most vet hospital like the ones in Edgewood will go over the charges with you before proceeding with anything. These guys will not evaluate your pet, then provide you with an estimate of costs for treatment, which you then agree or decline.
Business response:
Being transparent regarding the pricing of our services is important to us, Charlene, so we are disappointed to learn that this was not reflected in your experience. We'd like to learn more about your visit and ask that you provide the location name of the hospital you visited, so we can direct you to the appropriate team to discuss your concerns. Thank you.
VCA Three NotchI ***'t understand why I was given a morning appt for a follow up after a weekend emergency visit, only to be called back an hour with their "minds changed," cancelling it and telling me to go to ER again. Huh? How could they determine that without seeing her at the initial scheduled morning appt? Our VCA had been monitoring my *** Gracie for a year. I was always told if her rapid breathing returned to get her in right away, but when all three episodes happened in one year they were 'never available'. Sadly sh... read more
Business response:
First and foremost, we'd like to express our sincerest condolences to you for your loss. We would never want a client to feel let down by our team and service, so we hope to have an opportunity to speak with you about this matter. Please send an email to *********************@vca.com. Thank you.
I've had a lot of concerns with our treatment and charges at our Omaha VCA location. I have gone so far as to contact the Attorney General's office to help with a resolution and the local office was not willing to try and reach an agreement. We were initially quoted $4-6,000 upon admission with prices raising significantly every day until a final total of $16-20,000 was told to us. When all said and done we left with a $37,249.97 final bill. Because we are a family of 6 on one income who is on Medicaid and WIC we qualified f... read more
Business response:
Heidi, we are very concerned by all you've shared in your review. We want to learn more about this and hope you can provide us with the location name of the hospital so we can direct you to the appropriate team to discuss this matter. Thank you.
Shelton CT Location. After only a cursory exam of my pet, the doctor gave me three possibilities of how things could turn out based on the outcome of the test results (that they had yet to run). I expected to sign the standard forms authorizing treatment and another form that I would be responsible for the cost of all treatment. That's not what happened. After the doctor left, another staff member came into the room. She and I were alone in the room. They had one form for me to sign that would authorize treatment and make me... read more
Business response:
It's discouraging to learn that you feel this way about your experience. We are sorry if you were spoken to in a way that made you feel uncomfortable or pressured. That is never our intention, and we want to assure you that meeting the needs of our patients is always our priority. In order for us to better address your concerns, please email us at ********************@vca.com. Thank you.
Very Sad News ***** our Shih Tzu girl passed **** yesterday afternoon around 4pm. I am completely devastated- she and I had a bond unlike anything I've ever known. Her symptoms first started about two weeks ago - shivering - which we thought was from having her coat shortened after grooming and the change to cooler weather. We had her in her sweater to help keep her warm. Then we noticed an odd odor from her mouth a few days ago. She stopped eating on Thursday and was very lethargic. I took her to the vet yesterday. They ... read more
Business response:
Ronald, we'd like to extend our heartfelt condolences to you for your loss of Cocoa. We understand how upsetting it can be to say goodbye to a beloved pet and are thinking of you and your family at this time. We want to learn more about this and hope you can provide the name of the hospital you visited so we can connect you with the appropriate team to discuss your concerns. Thank you.
My dog ate something akin to a rock, and it almost killed him, shutting his GI tract down and causing him to have a seizure. Rushed him to the VCA hospital in Kearny Mesa as they are the nearest and only 24/7 facility. They stabilized him and then diagnosed the foreign object in the stomach, which they eventually were able to remove via endoscopy. All this was preceded by massive bills that required pre-payment and poor explanation. They then kept coming up with reasons to keep him overnight for thousands of dollars more eac... read more
Business response:
We are disheartened that you feel this way, as our main focus has always been on helping our patients as much as possible. We'd like to speak with you to go over any questions or concerns regarding your dog's treatment plan. Please email our team at *******************************@vca.com. Thank you.
Frequently asked questions about Pets Plus Veterinary Care Center
How is Pets Plus Veterinary Care Center rated?
Pets Plus Veterinary Care Center has a 1.3 star rating with 225 reviews.
When is Pets Plus Veterinary Care Center open?
Pets Plus Veterinary Care Center is closed now. It will open tomorrow at 9:00 a.m.
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