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Pets Plus Veterinary Care Center
- Other
- Louisville, KY
About this business
Location details
6017 Bardstown Rd, Louisville, KY, 40291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Absolutely DO NOT Take your fur baby to VCA. My dog ate something and he tried to vomit it up all day. He was severely dehydrated when I got home from work. I took him at 5 clearly n distress, he wasn't taken back until 6:30 and an IV to get him hydrated wasn't placed until 10. It was too late. The are clearly about money. I'll never set foot in that door again. Absolutely incompetent!!!!
Business response:
Cindy, we understand how difficult it can be when a beloved pet is not doing well, and we can assure you that our goal is to be as helpful as possible and make a positive difference. It's upsetting to hear that you are not pleased with your visit and the service you received. We'd like to address your concerns and hope you can provide us with the name of the location you visited so we can connect you to the appropriate team members. Thank you.
Do not take your animals to VCA, 5/4/22 took my 8 month old puppy in, he ate something and couldn't poop, he was dying. 1,600 for x ray, IV, and blood work. They tried to scare me into a 5000 surgery he didn't need. Tried to convince me to put my puppy to sleep, saying if I didn't do the surgery he only had 2-3% chance of living. They lied to me, and my dog almost died because of their map practice. Took my puppy to a different source outside of the desert 5/6/22. For $400 they did x rays, bloodwork, b 12 medicine, antibiot... read more
Business response:
Helping our patients is our top priority, so it's disheartening to read that you feel let down by your experience, Amber. We'd like to connect to address these concerns. Please provide us with the location name of the hospital you visited, and we'll direct you to the appropriate team and contact information. Thank you.
INSENSITIVE, DISORGANIZED AND UNPROFESSIONAL ��Unfortunately I had to abbreviate here due to character limitations: On Friday April 15th our 18-year-old dog began to exhibit signs of distress. We called VCA Desert where our little girl had been a patient for 2 years since we moved to the area. We were told that our regular vet, Dr Philip Caldwell, was busy in surgery & would be unable to see or speak with us, but to bring our Shayna in and she would be seen by "whichever vet is available." We raced over to the hospital &... read more
Business response:
Our entire team would like to express our sincerest condolences to you for Shayna's passing. We understand how heartbreaking these circumstances can be, and it would never be our intention to make this process harder for you. We are disappointed that you did not feel fully supported by our team, as we make every effort to provide compassionate *** attentive care. If you would like to speak about this experience further, please send us an email at *****************@vca.com. Thank you.
(my review of VCA Desert Palm Springs cont'd) "PLEASE - OUR DOG IS SUFFERING! PLEASE SEND SOMEONE IN TO HELP US!" Without even looking up, she repeated that someone would be with us in just a few minutes. Didn't bother to check. I guess she was too busy taking payments.��20 minutes passed. 20 minutes of sheer **** - our Shayna was suffering so. The room was unbearably hot. No one had the courtesy to come in to see how she was - how we were. No one had the courtesy to give us an accurate idea how long we would have to wai... read more
Business response:
Our entire team would like to express our sincerest condolences to you for Shayna's passing. We understand how heartbreaking these circumstances can be, and it would never be our intention to make this process harder for you. We are disappointed that you did not feel fully supported by our team, as we make every effort to provide compassionate *** attentive care. If you would like to speak about this experience further, please send us an email at *****************@vca.com. Thank you.
We have just had a terrible experience with VCA Century. We have been clients there for our pets for the last 5 years and had no issues. However, when our dog developed a terrible sore in her mouth we called the office and were told that they could not see her but that we should take her to emergency. We received a DX of Oral Melanoma and were told to follow up with Dr. Natito regarding next steps. We called the office on Monday morning to make sure office had received the information from the pet hospital. Office confirmed ... read more
Business response:
First and foremost, we are truly sorry for your loss. We value you as a client and apologize for any frustration or lapse in communication that occurred with our team. We care about our patients very much and will always do what we can to offer help and support. It's upsetting that you feel let down by our staff, and we encourage you to contact us at ******************@vca.com, so we can discuss this further. Thank you.
The suffering of animals seems to be the mission of VCA in Corpus Christi. Don't waste your time. Inefficiency at another level. Lazy staff. Their lack of organization caused my dog some very bad days because he didn't have his medicine. When I talked to the manager she laughed. Laughing at an elderly dogs pain...wow. Never again.
Business response:
Josh, we are taken aback by what you've shared. We want the best for all our patients and would never want you to feel like your concerns were not taken seriously by our team. Please contact us at *******************@vca.com to discuss this matter further. Thank you.
Awful Service. I brought my dog in week before a trip out of the country to have her checked for allergies. I mentioned to the vet that she had an accident in the house and that was unusual for her. Her vet requested a urine sample that I dropped off on the following Tuesday. I was told the results would be available 24 hours later. I called on Friday to get the results because no one had contacted me. I was told the there was no UTI but there was glucose found and that could be a sign of diabetes. I explained that I am leav... read more
Business response:
Kristine, it's necessary that our clients and staff are on the same page in order to resolve any concerns, and it's unfortunate that we've been unable to arrive at a mutual resolution with you. You are welcome to reach out to us at ********************@vca.com to discuss this. Thank you.
DO NOT TAKE YOUR PET HERE! It's taken me a couple months to finally write a review due to grieving over the loss of my fur baby but I wish I could leave 0 stars. VCA mixed up my dog's ashes with someone else's cats ashes named "Queso". I returned home from picking up my dogs ashes and opened the box only to see that it was someone else's pet with a toe tag listing the owner as Bryan L***** for a feline named "Queso". I immediately called VCA and spoke with the manager and it appeared that it was just a simple box mix up.. NO... read more
Business response:
Amy, we are deeply sorry for your loss of Sebastian and this experience. We know how heartbreaking it can be to say goodbye to a beloved pet, and it would never be our intention to make this grieving process additionally challenging. We're here to discuss this and encourage you to contact our team at *********************@vca.com. Thank you.
I've taken my dogs to Dr Beck in San Leandro for 8 years until she left. I was getting their medication sent to Costco as they don't carry his seizure medication. Now they tell me they no longer will call in RX's as they are too busy! I'm expected to drive to San Leandro and then to Danville to hand deliver RX. Totally unacceptable I will be looking for a new Veterinarian office.
Business response:
Sandee, we always strive to be as helpful as possible and it's disappointing to know we haven't met your expectations. Please know that we care a great deal about the well-being of your dogs and we would like to address your concerns, so we ask that you send us an email at ********************@vca.com. Thank you.
Frequently asked questions about Pets Plus Veterinary Care Center
How is Pets Plus Veterinary Care Center rated?
Pets Plus Veterinary Care Center has a 1.3 star rating with 225 reviews.
When is Pets Plus Veterinary Care Center open?
Pets Plus Veterinary Care Center is closed now. It will open at 9:00 a.m.
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