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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Caring for you and your eyes since 1961, the eye care experts at your Warminster Pearle Vision provide genuine eye care to you with eye exams, high-quality lenses, and a great selection of brand name frames. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. Most major vision plans accepted, including EyeMed and VSP. Eye exams are available by Independent Doctors of Optometry at or next to Pearle Vision in most ... read more
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have sent a glasses for the warranty claim and they offered me a voucher. But after couple days I got an email saying they wont give me the voucher which was promised, even though I sent my sunglasses to them. They are liar and they dont have any experience in giving good customer service. Im warning people to not order anything from them. They will send you defective product and wont do anything to help.
Business response:
Hello ****, We have received your review and are very sorry to learn of your experience. After researching we can see that you were provided the 100% off voucher code on 1/28/22 through chat. We do apologize for any delays! Sincerely,Customer Resolution Team Luxottica North America
Ray Ban has lost a life-time customer. Website doesn't work, is not user friendly, ordering replacement parts is a nightmare. They don't have them- that's the bottom line. No ETA on when items will be available. You can't reach a live rep easily to talk through an issue. Emails don't get answered for days. Ray Ban can do better. For the money they charge, this is not acceptable and too many other competitors understand importance of customer service and will simply lure their customers away. I'm done.
Business response:
Hello ******, We have received your BBB review and are very sorry to learn of your experience. Due to the new year we are experiencing higher email and chat volumes than normal, so it has taken a little extra time for us to answer those customer inquires, and we do apologize for this. After researching we can see that we have replied to all of your emails and chats you have sent us besides the one where you ask about the lens replacement options, which was answered two days later over chat. We do value and appreciate the fee... read more
I ordered glasses on 12/8 and still not have received my glasses!! Absolutely horrible customer service. They provided me with FAKE tracking information. My prescription was verified the same day so there was no issue with that. I would like a FULL REFUND for glasses that never showed up. This site should we shut down as this is a SCAM!!!!!
Business response:
Hello ******* ** have received your BBB review and are very sorry to learn of your experience. After researching we can see that you were provided a real tracking number, you can see this viewable on USPS.com (Tracking Number: **************************), however it looks like the package has been lost because their has been zero updates since leaving our warehouse. In this case we are able to offer you a complete refund, or a replacement order since your 2021 benefits completely covered the cost of the eyewear, and will not... read more
I am giving 2 stars because I liked the doctor otherwise I would rate it 1 star. I have been going to LensCrafters in *********, ** for many years. ********************************* is awesome but I will no longer be getting my prescription filled there. Originally, when I started going there I had no issues with the quality of the lens. However about 4 years ago I noticed a huge problem. The lens in my glasses within a week or two had scratches over the entire lens. At first the sales person was not going to do anything abo... read more
Business response:
Hello *****, We have reviewed your BBB review, and are very sorry to hear of your experience. We have not changed the quality of our lenses, so we are very sorry that your lenses continue to become scratched up. This is why we offer our scratch-protectant coatings, as well as our protection plan, which lasts a year from the date you receive the glasses, and will allow you to pay a copay to replace your eyewear instead of paying full price for the replacement of lenses, frames or both. If you are still covered under the prote... read more
I used my insurance to get glasses with glasses.com. They used Luxottica. Luxottica used optimized prescription and changed my prescription. It didn't work, could not see. I am having trouble getting a refund. Please don't use glasses.com or any company that uses Luxottica. Save yourself the agony
Business response:
Hello ********, We have received your review, and apologize that you were dissatisfied with your eyewear prescription. After researching we can see that we first learned of this from you on 1/3/22, and you were provided with a return shipping label to your email on 1/4/22. Once we receive the return shipment of eyewear back to our warehouse, you refund will be processed back to the original form of payment. We are not sure what trouble you are referring to about getting your refund, but please send us any questions you have ... read more
I purchased a pair of oakley sunglasses that were defective and replaced under warranty. I received a coupon code for their value but oakley website will not allow me to replace the same sunglasses i already purchased, for $400, because they are now on sale at $30 off. I tried to talk to their representatives on the customer care portal and they were very dismissive of my problem and refused to connect me to a manger and disconnected with me after stating my issue has been resolved (they continued to acknowledge that that is... read more
Business response:
Hello ***** ** have received your review, and are so sorry to learn of your experience. ** would definitely like to help you receive the same frames that you previously had! Please reply to this review with your address so we can ship you the correct pair, or send this to us in an email. Once we confirm the address we will place a free replacement order on our behalf for the Carbon Blades you are requesting!Sincerely,Customer Resolution Team Oakley
Terrible customer service only chat or email and questionable lens quality. Huge mistake to order from them
Business response:
Hello ******, We are very sorry to hear this! You are correct, at this time our customer service can be reached through chat or emails. After researching we can see that your order was cancelled and we are in the process of reinstating your insurance benefits. We apologize for your experience and any inconveniences caused by this! Sincerely,Customer Resolution Team **********************
Bought my first pair of Native Sunglasses early 2000's. Had EXCELLENT customer service, until Now? Big disappointment. Guess some high roller Company came in and bought them up? *****? They were an affordable alternative to Oakley Sunglasses. They were true to their warranty statement(s). There was a $30 fee for handling and processing (Very Fair) for replacement Sunglasses. When / If a product was discontinued they provided newer model and/or choice of other equally valued product(s) in their line. I did keep Original Packa... read more
We placed an order online and decided to return it cause it didn't quite fit. From the start of this order, everything was like a scam. We didn't receive any confirmation email from their site, not knowing what's our order ID the entire time. The pickup experience in-store was awful, the package was damaged and half-opened, the staff was rude and not willing to help. Since we ordered it online, we can only return it online, and here comes the most frustrating part. Since their webchat page wasn't working, we called their cus... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 332 reviews.
When is Pearle Vision open?
Pearle Vision is open now. It will close at 6:00 p.m.
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