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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Caring for you and your eyes since 1961, the eye care experts at your Warminster Pearle Vision provide genuine eye care to you with eye exams, high-quality lenses, and a great selection of brand name frames. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. Most major vision plans accepted, including EyeMed and VSP. Eye exams are available by Independent Doctors of Optometry at or next to Pearle Vision in most ... read more
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On January 6 , I purchased a pair of frames and lenses. It was time sensible as my previous pair were lost and I was scheduled for foot surgery 1/20. I will be doing a lot of remote work , Thus the need for the glasses. I was told they would be in. I inquired about the status of the order on 1/16. I was told they were “lost” . Replacement order was put in and today I was told today delivery 1/30. While the staff couldn’t be any nicer. I don’t understand why this order could not be expediated to ensure delivery. Totally unacc... read more
Business response:
Hello *****,Thank you for reaching out to us regarding your complaint.After reviewing your account, I can confirm with you that we have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.Thank you,Lu... read more
The customer service at the ********************** located near the whole foods at ************************************************ is horrendous! I visited the store for an eye exam in October of 2022. I paid over $100 out of pocket because they told me they didn't except my vision insurance. Well come to find out I recently found out that they should have excepted my insurance, and I should file a claim to to my money back! When I called LensCrafters the young lady on the phone was abrasive, and seemed upset that I called ... read more
I purchased sunglasses for my wife from sunglass hut in Staten island mall in Macy's. the experience was amazing overall. I gave them to my wife for her birthday to find them bent out of shape 3 days later. I contacted my local sunglass hut in the Macys in kings plaza and they were not interested in helping me. they couldn't return the pair to the manufacturer. they told me "You're out of luck" after explaining to them that I just bought there 3 days earlier and that it doesn't make sense that the *******sunglass is bent lik... read more
Business response:
Hello **** Thank you for reaching out to Sunglass Hutt via the BBB. After reviewing your account, it appears that your sunglasses may just need a minor adjustment, and not to be returned to the manufacturer. We recommend you visit a local LensCrafters location to see if they are able to make adjustments in store for you. Additionally, should you wish to file a complaint against the specific store you visited, please fill out the form below. This form will request all necessary information, so that we may address your concern... read more
Scheduled eye exam. Showed up for appointment and was told they had no record of my appointment. Was told I must’ve called somewhere else. I showed them that their phone number was on my iPhone history. They told me to come back another day. Stupidly, I did. Got my prescription and ordered two pair of glasses on December 9th. Was assured I would have them in 5 to 7 business days. It is now January 4th and still no glasses and no estimated date of when I might receive them. Meanwhile I received a bill for my eye exam. I asked... read more
Business response:
Hello *****,Thank you for reaching out to LensCrafters via the BBB.After reviewing your account and interaction history, we have escalated this complaint to both the store and regional managers of tore **** that you made your purchase from. You should be expecting to hear back from a representative of the store/brand within 5 business days with your resolution details.Thank you,LensCrafters Customer Resolution Team
This company made my eyeglasses wrong. The glasses were too big and had wrong prescription in them. I contacted this company and sent glasses back. As of 12/6/22 they received the product back but I have yet to receive my refund. Please be aware of this company not coming through with the correct prescription and they might be too big for your face.
Business response:
Hello ******Thank you for reaching out to Glasses.com via the BBB. We are sorry to hear about your experience in regard to your incorrect prescription and return process.After reviewing your account, it appears that you reached out to our customer service department yesterday 1/3/2022 and your order was fully refunded to the original form of payment.We apaologize again for any inconvenience this may have caused you.Thank you,Glasses.com Customer Rersolution Team
I tried to order glasses from Rayban.com -- twice. They wasted my time, and now, one month later, I am giving up and buying my glasses elsewhere. This was one of the worst experiences I have ever had with a company. The people working there are incompetent and cannot even do simple things like take my money and give me glasses. I have never been so frustrated with an experience that should be simple. I hate this company and will never do business with them again. I had to share this everywhere I can think of because I hope n... read more
Business response:
Hello ****,Thank you for reaching out to Ray-Ban via the BBB.We regret to hear about your experience with our company. We greatly apologize for wasting your time and for the frustraions that this has caused you.After reviewing your account, it appears that your initial order (********) was cancelled due to us not reciving your Rx within the alloted amount of time. Since the Prescription was not recieved, your order was cancelled by our systems.As for order ********, it appears that this order was cancelled because the order ... read more
Their Ray Ban portal was down for the last 6 months which I have pictures of giving me an error code. I tried emailing them through the ray ban parts email address which my messages were also ignored. When the portal finally became available again, that was long enough for my ray bans to go out of warranty and they have refused to help me because I don't have a proof of purchase other than to tell them the date, location, name and email they are purchased under which apparently won't suffice. Macys and sunglasses hut have to... read more
Business response:
Hello ********,Thank you for contacting Luxottica After Sales. I will be happy to assist you.I apologize that we do not have the access to check your order which was purchased from ******. We recommend you contact the store where the purchase was made and the staff can attempt to locate your proof of purchase for you. We did confirm tht your initial contact with us was regrding your issues with the Aftersales website on 6/30/2022. If you are able to obtain and submit proof of purchase dating back to 6/30/2020-6/30/2022 then ... read more
Scam company. Requested a refund four times. Finally got a return shipping label. Returned the glasses and now this scam of a company refuses to issue a refund. DO NOT purchase from them. I've spoken with multiple representatives and nothing has been done to resolve my issue. This company needs to be shut down immediately.
Business response:
Hello ******,Thank you for reaching out to Glasses.com. We greatly appreciate your review and feedback of our company. It is reviews like these, which help us work to provide better service moving forward. After reviewing your account, we have ensured that your refund was indeed processed, in the full amount, on 11/10/2022. Please note that refunds typically take up to 5 business days to process and reflect on your side. If in addition to the refund, should you have any other isses that need resolved regarding your order, pl... read more
The WORST customer services I've ever experienced! I purchased my son's glasses on Oct 4, 2022 from Target Optical located at 6000 Hwy 6, Missouri City, TX *****. When I picked it up I was informed that the lenses were wrong since I had paid extra for the High Index With Premium Anti-Reflective. The representative stated that she would re-order it but in the meantime my son could keep the glasses as is since he needed it for school. I was instructed to wait for a call within 2 weeks for the new lenses. I waited the 2 weeks a... read more
Business response:
Hello *****,Thank you for contacting *************** I am sorry to hear about your experience at the Missouri City location.At this time, we have recieved your BBB review as well as your customer care ******************. We really want to have your concern addressed as quickly as possible. To accomplish that, we have reached out directly to the Regional Manager of the store you visited and requested that they reach out to you directly to resolve these issues. These responses typically take up to 5 business days to recieve. T... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 332 reviews.
When is Pearle Vision open?
Pearle Vision is open now. It will close at 6:00 p.m.
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