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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Got three separate ray ban gift cards for fathers day. Can only use one on website. Ray ban said they need to combine the three into one giftcard. On June 23rd they said three to five business days, then seven to ten business days now I got an email and they said possible three weeks. Lost confidence in the brand. Been waiting to get back the 150 dollars they took from me. I am disappointed in the brand. Something needs to be done. Waiting for this to be resolved.
Business response:
Hi ***<br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;" /> <br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;" /> Thank you for reaching out to Ray-Ban.com! At this time we h... read more
Got three separate ray ban gift cards for fathers day. Can only use one on website. Ray ban said they need to combine the three into one giftcard. On June 23rd they said three to five business days, then seven to ten business days now I got an email and they said possible three weeks. Lost confidence in the brand. Been waiting to get back the 150 dollars they took from me. I am disappointed in the brand. Something needs to be done. Waiting for this to be resolved.
Business response:
Hi ***<br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;" /> <br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;" /> Thank you for reaching out to Ray-Ban.com! At this time we h... read more
I have purchased multiple pairs of Ray-Ban sunglasses and at one point they did let you sent the glasses in for repair. Now you need to order parts. I mistakenly ordered "non-polarized". I have tried for 3 weeks to just get a response from this company. There is no way to speak to a human. All I want to do is an EXCHANGE for the polarized lenses. It has been the absolute worst customer service experience I have ever had. I am now stuck with the lenses I ordered by mistake and no resolution for my sunglasses. If I could leave... read more
Business response:
<p>Hello *****<br /> <br /> Thank you for reaching out to Ray-Ban regarding your service request.<br /> <br /> After reviewing your account, it appears that on 6/30 a representative named Jennifer M. reached out to you and said, "I'm sorry to see you are needing replacement lenses for your glasses. Looking into the details, our warranty team was unable to see the model information on the inside of the left temple. If you could reply to this email with the model number as well as the best shipping address for you, we'll be ha... read more
I purchased my prescription eyeglasses with designer frames at my local eye care office. The side arm/temple of the frame broke in half within 4 weeks of the warranty expiration ( 2 years from date of purchase). The eyecare office said I needed to contact Luxottica for repair but it was noted there appeared to be a defect in the arm of the frames and not just a missing s**** etc. I opened a claim with Luxottica and they promptly/quickly denied it as it was "past the warranty". I get it - a simple case of a product breaking a... read more
Business response:
Hello *********<br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> <br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> Thank you for contacting Luxottica After Sales via the BBB. We regret to hear that you are not satisfied with the result of warranty request.<br style="box-siz... read more
I purchased my prescription eyeglasses with designer frames at my local eye care office. The side arm/temple of the frame broke in half within 4 weeks of the warranty expiration ( 2 years from date of purchase). The eyecare office said I needed to contact Luxottica for repair but it was noted there appeared to be a defect in the arm of the frames and not just a missing s**** etc. I opened a claim with Luxottica and they promptly/quickly denied it as it was "past the warranty". I get it - a simple case of a product breaking a... read more
Business response:
Hello *********<br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> <br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> Thank you for contacting Luxottica After Sales via the BBB. We regret to hear that you are not satisfied with the result of warranty request.<br style="box-siz... read more
I have purchased multiple pairs of Ray-Ban sunglasses and at one point they did let you sent the glasses in for repair. Now you need to order parts. I mistakenly ordered "non-polarized". I have tried for 3 weeks to just get a response from this company. There is no way to speak to a human. All I want to do is an EXCHANGE for the polarized lenses. It has been the absolute worst customer service experience I have ever had. I am now stuck with the lenses I ordered by mistake and no resolution for my sunglasses. If I could leave... read more
Business response:
<p>Hello *****<br /> <br /> Thank you for reaching out to Ray-Ban regarding your service request.<br /> <br /> After reviewing your account, it appears that on 6/30 a representative named Jennifer M. reached out to you and said, "I'm sorry to see you are needing replacement lenses for your glasses. Looking into the details, our warranty team was unable to see the model information on the inside of the left temple. If you could reply to this email with the model number as well as the best shipping address for you, we'll be ha... read more
I went to Pearle Vision in ***********, *******, because I thought it would be a reputable choice. However, it is going into week four, and I still have no glasses. I am struggling to read and type a dissertation. I upgraded the lens in my frames and ordered new prescription sunglasses. I was told the glasses were damaged and had to be redone. I have called multiple times. I was told last week that one of the ladies had been on vacation. Then she got back and said she had a mess to deal with. When I thought the glasses would... read more
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Pearle Vision via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your order, and we are here to help.</p> <p></p> <p>After reviewing your account, we have escalated your concerns to store management for review. You should be expecting to hear back from them with an update within 5 business days.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I went to Pearle Vision in ***********, *******, because I thought it would be a reputable choice. However, it is going into week four, and I still have no glasses. I am struggling to read and type a dissertation. I upgraded the lens in my frames and ordered new prescription sunglasses. I was told the glasses were damaged and had to be redone. I have called multiple times. I was told last week that one of the ladies had been on vacation. Then she got back and said she had a mess to deal with. When I thought the glasses would... read more
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Pearle Vision via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your order, and we are here to help.</p> <p></p> <p>After reviewing your account, we have escalated your concerns to store management for review. You should be expecting to hear back from them with an update within 5 business days.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Me and my wife ordered glasses from this company. Not a single one has been the correct prescription. Even after my wife complained and sent back the classes and had to wait mths for her benefits to reset before she can use them again.. Then again still the wrong script causing her headaches and this time there is no way to have her benefits before coverage ends. In my option all medical insurance need to investigate this company and pull their insurance coverage for their poorly made products
Business response:
<p>Hello *******,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your wifes prescription glasses adn insurance benefits.</p> <p></p> <p>After reviewing the details of your complaint, we were unfortunately unable to determine the specific location that you visited based off the information that you priovided.</p> <p></p> <p>If you could, please reach back out to us and provide the full address and phone number of the store you visited.</p> <p><... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 334 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
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