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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Caring for you and your eyes since 1961, the eye care experts at your Warminster Pearle Vision provide genuine eye care to you with eye exams, high-quality lenses, and a great selection of brand name frames. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. Most major vision plans accepted, including EyeMed and VSP. Eye exams are available by Independent Doctors of Optometry at or next to Pearle Vision in most ... read more
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I went to Pearle Vision in ***********, *******, because I thought it would be a reputable choice. However, it is going into week four, and I still have no glasses. I am struggling to read and type a dissertation. I upgraded the lens in my frames and ordered new prescription sunglasses. I was told the glasses were damaged and had to be redone. I have called multiple times. I was told last week that one of the ladies had been on vacation. Then she got back and said she had a mess to deal with. When I thought the glasses would... read more
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Pearle Vision via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your order, and we are here to help.</p> <p></p> <p>After reviewing your account, we have escalated your concerns to store management for review. You should be expecting to hear back from them with an update within 5 business days.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Me and my wife ordered glasses from this company. Not a single one has been the correct prescription. Even after my wife complained and sent back the classes and had to wait mths for her benefits to reset before she can use them again.. Then again still the wrong script causing her headaches and this time there is no way to have her benefits before coverage ends. In my option all medical insurance need to investigate this company and pull their insurance coverage for their poorly made products
Business response:
<p>Hello *******,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your wifes prescription glasses adn insurance benefits.</p> <p></p> <p>After reviewing the details of your complaint, we were unfortunately unable to determine the specific location that you visited based off the information that you priovided.</p> <p></p> <p>If you could, please reach back out to us and provide the full address and phone number of the store you visited.</p> <p><... read more
Hello, On Jun 17th, I purchased sunglasses from Sunglass hut in ***************, **********, ** I am very very disappointed with the service. It was an insulting and humiliating experience. Lady in the store was in so much hurry in pushing everyone out of the store even when 45 min was remaining for store closing while the other associate was at work calmly. When I selected a sunglass to buy, she did not had courtesy to address my queries. She treated me and my husband very disrespectfully.At the time of purchasing at the co... read more
Business response:
<p>Hello ******,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about your experience in one of our stores, and we are here to help.</p> <p></p> <p>After reviewing the details of your complaint, we were unfortunately unable to determine the specific store location that you visited, as there are multiple Sunglass Hut stores within the Stoneridge Mall. .</p> <p></p> <p>If you could, please reach back out to us and provide the stores store number, full address, and phone num... read more
I have purchase Oakley glasses from Sunglass hut Store number ********* ****** **, buford-ga. receipt# *******date 6/7/23 cashier - Saaim 7***** at 4.10Pm they didnt have glasses in store so they order for me online. and told me that i will recive within 3 business days, so i call them helps desk and stoe both and they have not find my order in system. Since i have paid them cash and i do have receipt with me but they refuse that i never purchase from them. so i believe since its cash i think they have pocket this money.
Business response:
<p>Hello ******,</p> <p></p> <p>Thank you for reaching out to Sunglass Hut via the BBB.</p> <p></p> <p>We regret to hear about the delay in your order, and we are here to help.</p> <p></p> <p>After reviewing your account, we have escalated your complaint to store management for review.</p> <p></p> <p>You should expect to hear back from them with an update within the next 5 business days.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Never activated a gift card. Runaround about a refund. Never again doing business with them!
Business response:
<p>Hello ****,</p> <p></p> <p>Thank you for reaching out to Ray-Ban via the BBB.</p> <p></p> <p>We regret to hear about the issues you have been having with receiving your gift card, and the subsequent refund, and we are here to help.</p> <p></p> <p>After reviewing your account, it appears that this gift card was refunded on 6/13, and should reflect on your side within 15 business days depending on your financial institution.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
My eyeglasses have been delayed 5 times now. I cant get a response as to why 5 delays so far. I will not use them again. Hopefully i actually get my glasses. Only gave a star because I couldnt leave no stars. Probably lost my money I paid for glasses Im obviously never getting. They need to be shut down.
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>We regret to hear that your order has been delayed and we are here to help.</p> <p></p> <p>After reviewing your account, it appears that your order has been delayed due to the item not being in stock.</p> <p></p> <p>Once your order does ship out, we will process a partial refund of 30% for you for the inconvenience.</p> <p></p> <p>At this time, we do not have an estimated delivery date.</p> <p></p> <p>Thank you,</p> <p>Luxott... read more
Terrible experience with them and urging everyone NOT TO BUY from them I placed a prescription glasses order on TargetOptical.com and received a pair of glasses with completely wrong prescription. I then requested for a return and refund. Per their service level agreement, I should have received a refund within 15 days after they received my return. That never happened. It took me multiple calls and a few hours on the call to have them admitted that "somehow the refund was not proceeded", and another 3 weeks for me to receiv... read more
Business response:
<p>Hello *********</p> <p>Thank you for the additional information about your survey response and experience with *************** Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.W... read more
This company needs to be completely shut down. My first experience was going online to make an appointment, they did call back to inform me that on that particular day, there was no doctor available. I then re scheduled for May 3, 2023, they sent me a text to confirm which I did and they send back another text thanking me for confirming and that they looked forward to my visit the next day. I drove 206 miles for this alleged appointment only for a technician to tell me that once again there was no doctor available. I showed ... read more
Business response:
<p>Hello ******,</p> <p>Thank you for the additional information about your experience with Luxottica. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not meeting... read more
Store associates refuse to honor Lens Crafters' "30-day Happyness Guarantee." Less than 30 days after receiving my prescription sunglasses, the nose pad fell off. Upon visiting the store, I was told it was my responsibility to contact the glass manufacturer (Costa) and seek a warranty claim. Dissatisfied with the lack of customer service, I asked about the 30-day 100% satisfaction guarantee and was told it did not apply when the product is defective. Desired resolution: For Lens Crafters to either take on the responsibility ... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 332 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open tomorrow at 10:00 a.m.
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