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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Caring for you and your eyes since 1961, the eye care experts at your Warminster Pearle Vision provide genuine eye care to you with eye exams, high-quality lenses, and a great selection of brand name frames. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. Most major vision plans accepted, including EyeMed and VSP. Eye exams are available by Independent Doctors of Optometry at or next to Pearle Vision in most ... read more
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could leave ZERO stars or negative I would. Went to the store on ************ in ********* and waited in line 15 minutes, only to be ignored. I need my glasses adjusted, have been having trouble with them since I got them a year ago. Wont be getting any more glasses there. I ended up walking out, without having my glasses adjusted. The two people who were working there, completely ignored me. Then they leave their customers at the counter and go in the lab. Thats when I said pound sand and walked out. THE ABSOLUTE WORST... read more
Business response:
Hello ******, We have received your BBB review, and are very sorry to learn of your experience. If you could give us the exact address and brand of the store you visited, we will forward your review to their management team. We apologize for your experience, and hope you will allow us the opportunity to correct the mistake! Sincerely,Customer Resolution Team ********************************************************************
TERRIBLE customer service, I bought a pair of my prescription glasses I waited the time they told me to wait when I called the lady answering the call was very rude I asked her to call the lab and update the shipping method because I was going to travel and all she was doing was making excuses ..... I been with them for the past 20 years but I believe this is the time to look for a new place.
Business response:
Hello ******, We have received your BBB review, and are very sorry to learn of your experience. We do apologize, but unfortunately we do not have the option to call the lab and change the shipping method once the order has been sent to processing/manufacturing. We can only change the shipping method shortly after the order is placed. We do apologize for this inconvenience! Sincerely,Customer Resolution Team ********************************************************************
On 8/6/2022, I purchased a pair of sunglasses and needed them quickly so I paid an additional amount for expedited shipping. They deducted the amount off of my card which was an even dollar amount. Now, 9 days later, I received an email thanking me for my purchase. I called the phone number listed to report that I have yet to receive my glasses. The person could not locate my purchase. I gave him my exact email address, date of purchase and the amount, yet he/she could not find my purchase. Their response was that I must hav... read more
Business response:
Hello *******, We have received your BBB review, and are very sorry to learn of your experience. After researching, we can see that you already spoke with our team and they were able to locate your order. However, the only order we were able to locate within our system was order#*************; a ***** Boonie Hat XL for the cost of $50. You replied on 8/16, stating, "Then yes I received your product. I had purchased another ***** product as well. I apologize that I made an error." Unfortunately we were not able to locate any ... read more
Had a eye exam and only did the lenses. The cost was outrages over $200. Then my spouse got glasses over $500. The store did not use our health insurance only vision insurance nor gave the promotion that is going at the time. But they added the warranty and could not remove it. The system was down spent 3+ hours in the store. Needless to say we were mad. So got a text glasses ready. Go to the store and guess what only 2 out of 3 ready. So told the store not coming back so the store it an hour drive. The store agreed to mail ... read more
Business response:
Hello,We have received your BBB review, and are very sorry to learn of your experience. Could you please let us know which store location you visited/their address? Once we have this information we will forward your review to the local management. We apologize for any inconveniences caused by your experience. Sincerely,Customer Resolution Team **********************
Worst experience ever! My husband has been trying to get a pair of glasses since April. He made an appointment. The day of the appointment, after the eye exam was done, we were informed that his order could not be placed due to the insurance portal being down. Went back the next week and placed the order but they would not give him a copy of his prescription because the eye exam insurance portal was still down. We eventually had to pay out of pocket for the eye exam and go back into the store ( they werent able to do a refun... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience. Please reply back to us with the brand and address of the location you visited for your exam and eyewear. Once we have this information we can partner with your local management to try and provide a resolution! Sincerely,Customer Resolution Team ********************************************************************
They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your ex... read more
Business response:
Hello ******, We have received your BBB review and are very sorry to learn of your experience. Most Pearle Vision's are franchised, so they are independently owned and operated. Please let us know which Pearle Vision location you are speaking of, and we will forward your review to them. Have a great week! Sincerely,Customer Resolution Team ********************** Corporate
I recently purchased a pair of ********. Being a military guy, you hear this is the brand you need, durable, impact resistant, and effective to get the job done. So I got a pair, and a month later a little pin on the side of my frame pops out. I contact Luxottica, I go through the process, thinking ok a month of wear and maybe I can just buy the pin, nope, they don't sell it as a part for repairs. Ok I'll submit a claim, nope not covered under warranty. That's have terrible business practices. They offer me a new pair at a d... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience! We apologize that we do not sell the pin you need. We would like to offer you a 50% off voucher code, which you can use on our website to replace the pair of sunglasses you currently own. We will send this in an email to you shortly. Have a great week! Sincerely,Customer Resolution ***********
I ordered a pair from Glasses.com prior to reading all these terrible reviews. It honestly scared me into thinking I would not receive my glasses. After ordering them I realized there website was simply bad and had zero options to change or edit the order I just placed. So I sent them an email. not even an hour later I received a response from customer service assuring me my order was received and there would be no issue, but I could return them if I was unhappy. So I took the chance and waited. 2 days later I got the shippe... read more
Business response:
Hello Christofer, We are so happy to read your review, and thrilled you had a wonderful experience with us at Glasses.com! We do apologize about the lack of options to change your order. At this time we only provide a one hour window after the order is originally placed to make any changes or edits, then it will be locked to ensure faster manufacturing and shipping times. However, if any customers are unsatisfied with their order, we provide 100% refunds within 30 days of receiving their eyewear. Please let us know if you ha... read more
They lost my BOPIS order (~$130, not much) and would not refund me until they completed an investigation - which didn't happen. I received 2 calls and a voicemail that it arrived, but I no longer needed the glasses (I ordered them to my vacation destination and just got them there). I called to tell them they could be put back, but both locations in the mall could not locate them. I went to the store myself after not hearing back..same thing. My name was not on the pickup log, and I had flight information to prove I was not ... read more
Business response:
Hello *******,We have received your BBB review, and are sorry to learn of your experience. After researching, we can see that our team has already resolved this, and emailed you on 6/13/22, stating the following message:------------------------------------------------Hi *******,Thank you for reaching out to Ray-Ban.com! I am sorry to hear that you did not receive the order.In this case, I have processed a full refund for you. Please allow 5-7 business days for these to reflect onto your account.Please feel free to contact us... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 332 reviews.
When is Pearle Vision open?
Pearle Vision is open now. It will close at 6:00 p.m.
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