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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Caring for you and your eyes since 1961, the eye care experts at your Warminster Pearle Vision provide genuine eye care to you with eye exams, high-quality lenses, and a great selection of brand name frames. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. Most major vision plans accepted, including EyeMed and VSP. Eye exams are available by Independent Doctors of Optometry at or next to Pearle Vision in most ... read more
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Never buy from them. Can’t get in touch with them . Never answer my emails. And never tell you where you’re order is
Business response:
<p>Hello ****,</p> <p></p> <p>Thankyou for reaching out to Luxottica via the BBB.</p> <p>We regret to hear that you will not buy from **, that you cannot get in touch with us, that we do not answer your emails, and that we never tell you where your order is.</p> <p></p> <p>After reviewing your accont ******************* we were unfortunately unable to find any previous interaction history under this email address.</p> <p></p> <p>We would love to be able to help turn this around for you, but in order to do so, we will require... read more
This company is TERRIBLE! They are impossible to get in touch with and run you around in circles until you just give up. I'm done with them!
Business response:
Hello *******,Thank you for reaching out to us via the BBB.We regret to hear your feelings regarding our compay and we are here to help.After reviewing your interaction history, it appears that you were attempting to obtain order information from a previous order placed with us. If you could, please reach back out to us and provide: The name on the order, any potential email addresses used, the approx. date of purchase, the last 4 of the card used, as well as the exact order amount if available (Can be found in your bank sta... read more
I bought glasses directly from the website back in August and by November my glasses were already falling apart. I said hey it happens so I replaced the screws and kept moving on with my life. Eventually it started happening on a regular basis. So I reached out to the customer service and it took a bit of arguing but I finally was able to get a replacement pair of glasses. I then got those replacement glasses and they are just as bad as the first pair. I have photos proving how my glasses how they keep falling apart. Worst p... read more
Business response:
Hello ******,Thank you for reachng out to us regarding your complaint. We regret to hear about your dissatisfaction with our company, products, and customer service After reviewing your account, we have decided to make a one time exception for you and issue a full refund ($176.30) to the original form of payment for order ********. You should expect to see this refund reflect on your side within 5 business days.Thank you,Luxottica Customer Resolution Team
I have used Lenscrafters for 25 years since I got my first pair of glasses as a teenager. For the most part this has been a very positive experience. Go have my eyes checked, order glasses have glasses by end of business day. Glasses usually last me between 2 - 5 years (My prescription has barely changed in 25 years) Usually I order 2 pairs 1 Transitions for Outdoors, and another with coating since I spend hours behind a computer. This time around I went in and had my Eye Exam with rude staff in their instore Optician(The Do... read more
Business response:
Hello *****,Thank you for reaching out to LensCrafters via the BBB.We regret to hear that your order has been delayed.We have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.Thank you,LensCrafters... read more
Typical and heinous when it comes to companies like this. I inarguably have a real, authentic, legitimate factory defect with my Ray-Ban Stories Meteor Blue. I ordered these glasses on September 9, 2021 from *********, ********* order number *********. It is still within the warranty period when I filed for Service Request Number ********on February 8, 2023. My glasses have incurred warping and stress to the hinge of the glasses while being stored in the glasses charging case over time, which has eventually loosened and sepa... read more
Business response:
Hello *******, Thank you for reaching out to Luxottica Aftersales via the BBB. Unfortunately, we are unable to override any decisions made by our AfterSales Department. They are experts in this field and nobody other than them has the ability to approve a warranty claim or deem damage as a defect rather than wear and tear. You may feel free to reach out to them again in hopes of getting an alternate resoluition. However, there is nothing that can be done by us or any other department regarding their decision. With that said,... read more
I made returns with a prepaid mailing label back to Rayban 7 weeks ago, they received the returns and issued partial refunds on order ********* and order *********. I am still missing a refund for $149.27 on Order ******** and a refund for $33.59 on Order *********. I've spoken with customer care agents on 8 separate occasions and each one promised me they were "prioritizing the case, escalating it and manually refunding me, and that I would receive the rest of my refunds within 3 business days..." I've been waiting 3 weeks ... read more
Business response:
Hello ****,Thank you for reaching out to Ray-Ban via the BBB.We regret to hear that you are still waiting on refunds for both of your orders.After reviewing your account, it appears that order ******** was refunded in the amount of $33.59 on March 21st.Additionally, we have just now refunded order ******** in the amount of $149.27 earlier today 3/23.These refunds should reflect on your side within 15 business days of their respective processing dates.We apologize for this situation and appreciate your patience and understand... read more
I was deeply humiliated and embarrassed by the treatment I received from this office on March 10, 2023. The discriminatory actions of the office personnel were palpable. Specifically, I had an appointment at 9:30 am. I arrived at 9:05 am. I patiently waited While I was waiting, other patients arrived and were treated before me. I was not seen until 10:00 am. When I asked why this happened, I was advised by the front desk attendant that the other people who arrived after I was seeing other doctors. In fact, the other patients... read more
Business response:
Hello ******,Thank you for reaching out to us regarding your complaint.We regret to hear about your negative experience with one of our locations and are here to help.Upon reviewing your comments, we see that you failed to provide the specific location information so that we can escalate this through the proper channels. If you could, please reach back out to us and provide the store you visited full address, phone number, and store number. This information will be necessary in order for us to be able to further assist you. ... read more
This company owns Target Optical. My experience placing a contact order was absolutely terrible. My order was apparently canceled and I never received any notification that this had happened. Had I known, I would have immediately placed a new order elsewhere as I really need them. I assumed they were still set to arrive despite no updates because I was still being charged by aftrepay. I sent an email, chatted with someone, and after no help I called and waited on the line. The woman on the phone was very nice and finally got... read more
Business response:
Hello ******,Thank you for reaching out to ************** via the BBB.We regret to hear that your order was cancelled and you were still being charged for it through Afterpay.However, we are pleased to hear that you were able to call in and get your refund processed as ell as an explanation as to why your order had been cancelled.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback... read more
My pair of Ray-Ban Stories stopped working after 9 months so I opened a claim to have them replaced. Luxottica gave me a few options for replacements, which none matched the exact item I paid for. I asked for a pair of glasses similar to the ones I initially purchased but was told this was all they had to offer. None of the replacement options had polarized lenses but I selected a new pair and moved on. I was highly disappointed in the replacement pair and sent them back to Luxottica to see if I could get them replaced with ... read more
Business response:
Hello *******,Thank you for reaching out to Luxottica AfterSales via the BBB.We regret to hear about your experience thus far and we are here to help.After reviewing your account, we were unable to find any previous interaction history under the email address *********************** If you could, please reach back out to us and provide the email address that you have been using to correspond with our ********************** so that we can view your interaction history and move forward accordingly.Thank you,Luxottica After Sal... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 332 reviews.
When is Pearle Vision open?
Pearle Vision is open now. It will close at 8:00 p.m.
Need help? Contact us.
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