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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your ex... read more
Business response:
Hello ******, We have received your BBB review and are very sorry to learn of your experience. Most Pearle Vision's are franchised, so they are independently owned and operated. Please let us know which Pearle Vision location you are speaking of, and we will forward your review to them. Have a great week! Sincerely,Customer Resolution Team ********************** Corporate
I went to Pearl ********************** and bought Transitional Lens prescription glasses which they promoted that I didn't need sunglasses because the lens would darken in the sunlight. They promoted a sapphire lens which they demonstrated. A week later, when I picked up the glasses, I noticed the lens wasn't transitioning to the "sunglass" shade they promoted. When I took them back they put the glass under an extreme light (I wasn't allowed back where they did it) and brought it out. So I took it. After several weeks the le... read more
I recently purchased a pair of ********. Being a military guy, you hear this is the brand you need, durable, impact resistant, and effective to get the job done. So I got a pair, and a month later a little pin on the side of my frame pops out. I contact Luxottica, I go through the process, thinking ok a month of wear and maybe I can just buy the pin, nope, they don't sell it as a part for repairs. Ok I'll submit a claim, nope not covered under warranty. That's have terrible business practices. They offer me a new pair at a d... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience! We apologize that we do not sell the pin you need. We would like to offer you a 50% off voucher code, which you can use on our website to replace the pair of sunglasses you currently own. We will send this in an email to you shortly. Have a great week! Sincerely,Customer Resolution ***********
I recently purchased a pair of ********. Being a military guy, you hear this is the brand you need, durable, impact resistant, and effective to get the job done. So I got a pair, and a month later a little pin on the side of my frame pops out. I contact Luxottica, I go through the process, thinking ok a month of wear and maybe I can just buy the pin, nope, they don't sell it as a part for repairs. Ok I'll submit a claim, nope not covered under warranty. That's have terrible business practices. They offer me a new pair at a d... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience! We apologize that we do not sell the pin you need. We would like to offer you a 50% off voucher code, which you can use on our website to replace the pair of sunglasses you currently own. We will send this in an email to you shortly. Have a great week! Sincerely,Customer Resolution ***********
I ordered a pair from Glasses.com prior to reading all these terrible reviews. It honestly scared me into thinking I would not receive my glasses. After ordering them I realized there website was simply bad and had zero options to change or edit the order I just placed. So I sent them an email. not even an hour later I received a response from customer service assuring me my order was received and there would be no issue, but I could return them if I was unhappy. So I took the chance and waited. 2 days later I got the shippe... read more
Business response:
Hello Christofer, We are so happy to read your review, and thrilled you had a wonderful experience with us at Glasses.com! We do apologize about the lack of options to change your order. At this time we only provide a one hour window after the order is originally placed to make any changes or edits, then it will be locked to ensure faster manufacturing and shipping times. However, if any customers are unsatisfied with their order, we provide 100% refunds within 30 days of receiving their eyewear. Please let us know if you ha... read more
I ordered a pair from Glasses.com prior to reading all these terrible reviews. It honestly scared me into thinking I would not receive my glasses. After ordering them I realized there website was simply bad and had zero options to change or edit the order I just placed. So I sent them an email. not even an hour later I received a response from customer service assuring me my order was received and there would be no issue, but I could return them if I was unhappy. So I took the chance and waited. 2 days later I got the shippe... read more
Business response:
Hello Christofer, We are so happy to read your review, and thrilled you had a wonderful experience with us at Glasses.com! We do apologize about the lack of options to change your order. At this time we only provide a one hour window after the order is originally placed to make any changes or edits, then it will be locked to ensure faster manufacturing and shipping times. However, if any customers are unsatisfied with their order, we provide 100% refunds within 30 days of receiving their eyewear. Please let us know if you ha... read more
They lost my BOPIS order (~$130, not much) and would not refund me until they completed an investigation - which didn't happen. I received 2 calls and a voicemail that it arrived, but I no longer needed the glasses (I ordered them to my vacation destination and just got them there). I called to tell them they could be put back, but both locations in the mall could not locate them. I went to the store myself after not hearing back..same thing. My name was not on the pickup log, and I had flight information to prove I was not ... read more
Business response:
Hello *******,We have received your BBB review, and are sorry to learn of your experience. After researching, we can see that our team has already resolved this, and emailed you on 6/13/22, stating the following message:------------------------------------------------Hi *******,Thank you for reaching out to Ray-Ban.com! I am sorry to hear that you did not receive the order.In this case, I have processed a full refund for you. Please allow 5-7 business days for these to reflect onto your account.Please feel free to contact us... read more
It has been such a poor, poor, poor customer experience, I cannot even give them 1 Star!!!I purchased a pair of expensive Sunglasses, returned them with my receipt. Girl at register said they would need to mail me a check??????? A check, ok, not sure why. She stated I would receive my check in 5-7 business days.I have my receipt, paid with my debit card, so like cash.It has been over 2 Months and still no check.Called the Sunglass Hut in UTC, Store #**** spoke with ***** Assistant Store Manager, and all she said was "There i... read more
Business response:
Hello *********, We have received your BBB review and are sorry to hear you had a poor experience.Please visit us at, **************************************************to provide us with more details, so we can address this for you!Our escalations team will respond to your concerns once the form is submitted!Sincerely,Customer Resolution Team Sunglass Hut
They lost my BOPIS order (~$130, not much) and would not refund me until they completed an investigation - which didn't happen. I received 2 calls and a voicemail that it arrived, but I no longer needed the glasses (I ordered them to my vacation destination and just got them there). I called to tell them they could be put back, but both locations in the mall could not locate them. I went to the store myself after not hearing back..same thing. My name was not on the pickup log, and I had flight information to prove I was not ... read more
Business response:
Hello *******,We have received your BBB review, and are sorry to learn of your experience. After researching, we can see that our team has already resolved this, and emailed you on 6/13/22, stating the following message:------------------------------------------------Hi *******,Thank you for reaching out to Ray-Ban.com! I am sorry to hear that you did not receive the order.In this case, I have processed a full refund for you. Please allow 5-7 business days for these to reflect onto your account.Please feel free to contact us... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 334 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
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