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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It has been such a poor, poor, poor customer experience, I cannot even give them 1 Star!!!I purchased a pair of expensive Sunglasses, returned them with my receipt. Girl at register said they would need to mail me a check??????? A check, ok, not sure why. She stated I would receive my check in 5-7 business days.I have my receipt, paid with my debit card, so like cash.It has been over 2 Months and still no check.Called the Sunglass Hut in UTC, Store #**** spoke with ***** Assistant Store Manager, and all she said was "There i... read more
Business response:
Hello *********, We have received your BBB review and are sorry to hear you had a poor experience.Please visit us at, **************************************************to provide us with more details, so we can address this for you!Our escalations team will respond to your concerns once the form is submitted!Sincerely,Customer Resolution Team Sunglass Hut
They have terrible return and repair policy. They decide to make a new pair but you have to send the pair need to repair back first. estimate 20+ days to get shipped back.
Business response:
Hello *****, We have received your BBB review and are very sorry to hear this. We do apologize, but at this time a repair could take a couple of weeks due to the shipping times, both back and forth to our warehouse, as well as the time it takes to complete said repair. We apologize that we currently cannot provide faster repair times! Sincerely,Customer Resolution Team ********************************************************************
They have terrible return and repair policy. They decide to make a new pair but you have to send the pair need to repair back first. estimate 20+ days to get shipped back.
Business response:
Hello *****, We have received your BBB review and are very sorry to hear this. We do apologize, but at this time a repair could take a couple of weeks due to the shipping times, both back and forth to our warehouse, as well as the time it takes to complete said repair. We apologize that we currently cannot provide faster repair times! Sincerely,Customer Resolution Team ********************************************************************
Absolute worst customer service. The Employees are rude. When it is brought to managements attention nothing is done. The regional manager Chris S****, deemed my complaint resolved before he even spoke with me. Their customer service is a joke.
Business response:
Hello *******, We have received your BBB, and are very sorry to hear that you had a poor experience. After researching, we can see that your recent visit with us was documented within our system. After reviewing we can see that the Optometrist and the staff tried working with you to resolve the situation, but that you were cursing, extremely loud, refused to pay, and would not leave the optical when asked to depart. This resulted in our store location calling the police, so that they could ****** you for our store since you ... read more
Absolute worst customer service. The Employees are rude. When it is brought to managements attention nothing is done. The regional manager Chris S****, deemed my complaint resolved before he even spoke with me. Their customer service is a joke.
Business response:
Hello *******, We have received your BBB, and are very sorry to hear that you had a poor experience. After researching, we can see that your recent visit with us was documented within our system. After reviewing we can see that the Optometrist and the staff tried working with you to resolve the situation, but that you were cursing, extremely loud, refused to pay, and would not leave the optical when asked to depart. This resulted in our store location calling the police, so that they could ****** you for our store since you ... read more
Re: Store 268, **** ****** *** *** ** San Diego CA 92108 On 4/25/22 I purchased one eyeglass frame and three pair of lenses (for existing frames) and was capably assisted by Alyssa ********at a total cost of $991.99 -- very expensive but OK with me. I was not called when the glasses were ready for pickup as promised so on 5/24/22 I phoned, the glasses were ready, and my husband and I went in around noon to pick up my glasses. I was waited on by a man (did not get name) about 50 years old, thin, with graying hair. He was brus... read more
Business response:
Hello ********, We have received your BBB, and are very sorry to hear that you were unhappy with your experience! Depending on the brand/frame you have purchased, some will come with a microfiber cloth directly from the manufacturer, which will be included within the frames carrying case. If not, you would need to purchase one of those from our store location. We do apologize that these are not given out for free from LensCrafters directly. Sincerely,Customer Resolution Team **********************
Re: Store 268, **** ****** *** *** ** San Diego CA 92108 On 4/25/22 I purchased one eyeglass frame and three pair of lenses (for existing frames) and was capably assisted by Alyssa ********at a total cost of $991.99 -- very expensive but OK with me. I was not called when the glasses were ready for pickup as promised so on 5/24/22 I phoned, the glasses were ready, and my husband and I went in around noon to pick up my glasses. I was waited on by a man (did not get name) about 50 years old, thin, with graying hair. He was brus... read more
Business response:
Hello ********, We have received your BBB, and are very sorry to hear that you were unhappy with your experience! Depending on the brand/frame you have purchased, some will come with a microfiber cloth directly from the manufacturer, which will be included within the frames carrying case. If not, you would need to purchase one of those from our store location. We do apologize that these are not given out for free from LensCrafters directly. Sincerely,Customer Resolution Team **********************
I wanted to add to my last review about when we sat down to discuss our frames. She gave us the prices of our frames but she had to go back several times and change her math. All this time she knew we were out of network and never said a thing to us. We were thinking we were in network, when she was discussing this and that was covered or not. She did give us some prices and it was way too much, but we had to get out of there because it was time to close. I just felt very pressured and rushed. And I felt they were too much m... read more
I wanted to add to my last review about when we sat down to discuss our frames. She gave us the prices of our frames but she had to go back several times and change her math. All this time she knew we were out of network and never said a thing to us. We were thinking we were in network, when she was discussing this and that was covered or not. She did give us some prices and it was way too much, but we had to get out of there because it was time to close. I just felt very pressured and rushed. And I felt they were too much m... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 334 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
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