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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
TERRIBLE customer service, I bought a pair of my prescription glasses I waited the time they told me to wait when I called the lady answering the call was very rude I asked her to call the lab and update the shipping method because I was going to travel and all she was doing was making excuses ..... I been with them for the past 20 years but I believe this is the time to look for a new place.
Business response:
Hello ******, We have received your BBB review, and are very sorry to learn of your experience. We do apologize, but unfortunately we do not have the option to call the lab and change the shipping method once the order has been sent to processing/manufacturing. We can only change the shipping method shortly after the order is placed. We do apologize for this inconvenience! Sincerely,Customer Resolution Team ********************************************************************
TERRIBLE customer service, I bought a pair of my prescription glasses I waited the time they told me to wait when I called the lady answering the call was very rude I asked her to call the lab and update the shipping method because I was going to travel and all she was doing was making excuses ..... I been with them for the past 20 years but I believe this is the time to look for a new place.
Business response:
Hello ******, We have received your BBB review, and are very sorry to learn of your experience. We do apologize, but unfortunately we do not have the option to call the lab and change the shipping method once the order has been sent to processing/manufacturing. We can only change the shipping method shortly after the order is placed. We do apologize for this inconvenience! Sincerely,Customer Resolution Team ********************************************************************
On 8/6/2022, I purchased a pair of sunglasses and needed them quickly so I paid an additional amount for expedited shipping. They deducted the amount off of my card which was an even dollar amount. Now, 9 days later, I received an email thanking me for my purchase. I called the phone number listed to report that I have yet to receive my glasses. The person could not locate my purchase. I gave him my exact email address, date of purchase and the amount, yet he/she could not find my purchase. Their response was that I must hav... read more
Business response:
Hello *******, We have received your BBB review, and are very sorry to learn of your experience. After researching, we can see that you already spoke with our team and they were able to locate your order. However, the only order we were able to locate within our system was order#*************; a ***** Boonie Hat XL for the cost of $50. You replied on 8/16, stating, "Then yes I received your product. I had purchased another ***** product as well. I apologize that I made an error." Unfortunately we were not able to locate any ... read more
On 8/6/2022, I purchased a pair of sunglasses and needed them quickly so I paid an additional amount for expedited shipping. They deducted the amount off of my card which was an even dollar amount. Now, 9 days later, I received an email thanking me for my purchase. I called the phone number listed to report that I have yet to receive my glasses. The person could not locate my purchase. I gave him my exact email address, date of purchase and the amount, yet he/she could not find my purchase. Their response was that I must hav... read more
Business response:
Hello *******, We have received your BBB review, and are very sorry to learn of your experience. After researching, we can see that you already spoke with our team and they were able to locate your order. However, the only order we were able to locate within our system was order#*************; a ***** Boonie Hat XL for the cost of $50. You replied on 8/16, stating, "Then yes I received your product. I had purchased another ***** product as well. I apologize that I made an error." Unfortunately we were not able to locate any ... read more
Had a eye exam and only did the lenses. The cost was outrages over $200. Then my spouse got glasses over $500. The store did not use our health insurance only vision insurance nor gave the promotion that is going at the time. But they added the warranty and could not remove it. The system was down spent 3+ hours in the store. Needless to say we were mad. So got a text glasses ready. Go to the store and guess what only 2 out of 3 ready. So told the store not coming back so the store it an hour drive. The store agreed to mail ... read more
Business response:
Hello,We have received your BBB review, and are very sorry to learn of your experience. Could you please let us know which store location you visited/their address? Once we have this information we will forward your review to the local management. We apologize for any inconveniences caused by your experience. Sincerely,Customer Resolution Team **********************
Had a eye exam and only did the lenses. The cost was outrages over $200. Then my spouse got glasses over $500. The store did not use our health insurance only vision insurance nor gave the promotion that is going at the time. But they added the warranty and could not remove it. The system was down spent 3+ hours in the store. Needless to say we were mad. So got a text glasses ready. Go to the store and guess what only 2 out of 3 ready. So told the store not coming back so the store it an hour drive. The store agreed to mail ... read more
Business response:
Hello,We have received your BBB review, and are very sorry to learn of your experience. Could you please let us know which store location you visited/their address? Once we have this information we will forward your review to the local management. We apologize for any inconveniences caused by your experience. Sincerely,Customer Resolution Team **********************
Worst experience ever! My husband has been trying to get a pair of glasses since April. He made an appointment. The day of the appointment, after the eye exam was done, we were informed that his order could not be placed due to the insurance portal being down. Went back the next week and placed the order but they would not give him a copy of his prescription because the eye exam insurance portal was still down. We eventually had to pay out of pocket for the eye exam and go back into the store ( they werent able to do a refun... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience. Please reply back to us with the brand and address of the location you visited for your exam and eyewear. Once we have this information we can partner with your local management to try and provide a resolution! Sincerely,Customer Resolution Team ********************************************************************
Worst experience ever! My husband has been trying to get a pair of glasses since April. He made an appointment. The day of the appointment, after the eye exam was done, we were informed that his order could not be placed due to the insurance portal being down. Went back the next week and placed the order but they would not give him a copy of his prescription because the eye exam insurance portal was still down. We eventually had to pay out of pocket for the eye exam and go back into the store ( they werent able to do a refun... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience. Please reply back to us with the brand and address of the location you visited for your exam and eyewear. Once we have this information we can partner with your local management to try and provide a resolution! Sincerely,Customer Resolution Team ********************************************************************
They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your ex... read more
Business response:
Hello ******, We have received your BBB review and are very sorry to learn of your experience. Most Pearle Vision's are franchised, so they are independently owned and operated. Please let us know which Pearle Vision location you are speaking of, and we will forward your review to them. Have a great week! Sincerely,Customer Resolution Team ********************** Corporate
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 334 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
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