Paychex

SMiller 

on BBB

4 years ago

Shocked but not surprised that I am experiencing the same problems as all of the other 1-star reviews. I have been trying to cancel since February 2021 and am getting the same run around - email the forms; talk to operators, then "higher ups"; another form; website instructions that appear to be outdated as menus and pages do not match the instructions. My company closed in January 2021, and I contacted Paychex in February to close everything out the proper way and here I am in July 2021 still working on getting my money whi... read more

Vincent P 

on BBB

4 years ago

Rio off with tons of hidden fees. I canceled before the new year and called to confirm JAn 1st and I’m still having to call them monthly as they kept charging and owe me more than 3k in charges and had my bank put stop payments for them and they still can’t get it together on their end as they have so many departments that don’t communicate with each other so every time I see a new charge from PayCHEX I have to explain everything over again and then I get transfers multiple times and the same result every time that someone w... read more

CChen 

on BBB

4 years ago

We are a small nonprofit and used Paychex for a long time. Lately, we switched to Paychex PEO, the one that does all the HR things, and then this is the start of all chaos. The transition was not clear and we kept receiving new notifications from the DC tax office about all kinds of tax penalties. We contacted PEO and the DC gov several times to clarify what happened, but PEO just said that they had updated the info with the authorities, but the evidence is clear that the DC tax office still has the old Paychex listed as our... read more

JG 

on BBB

4 years ago

I would have hit zero stars if possible. This is the worst service I have ever used. The employees are rude and dismissive. Unwilling to answer any questions or assist in any way. The receptionist hung up on me. So unprofessional I can hardly believe it. You cannot get a hold of anyone to answer any questions for you. They try to forward you to a chat service that doesn’t work. This entire program needs to be shut down as they cannot function properly. 

Gina K. 

on BBB

4 years ago

I had informed Paychex back in November 2020 that were needed to discontinue their services as of December 31, 2020 due to financial reasons. It is now June 2021 and every month, they keep charging me random fees. I have sent them more than 45 emails, called different reps, spoke to supposedly "higher ups", and every time, I am told the issue will be resolved. It's been almost 6 months and I am paying them for absolutely no reason! Keep in mind, I had 10 accounts with them, which were all supposed to be closed down as of 12/... read more

Shines 

on BBB

4 years ago

The unprofessionalism with this company is baffling. When initially agreeing to their services, I received and signed an agreement outlining the monthly expense. After being billed for the first time, I was charged double of what the agreement stated. I called to complain, and Paychex nonchalantly stated it was an oversight. I complained about different aspects of their customer service, and again they nonchalantly stated since my company was utilizing a few other their services, some of their team members weren’t on the sam... read more

Sarah V 

on BBB

4 years ago

Several times couldn't log in only to be locked out. Efforts to correct this led me in circles. Don't recommend this 

Kat B. 

on BBB

4 years ago

My employer has been using this company for about 3 yrs. Small company with 1-2 employees. Recently my hours were called in and I never got paid. My boss called and was told the person in charge of our company account was out of town. What? So I don’t get paid? Then called back a couple days later. Was told I’d get my check deposited within 3 hours. Nope. 4 days pass and he called again while I listened in speaker. They said I’d have my check by 5:00 pm today. Nope!! Now here in California you can be held accountable either ... read more

Corinne S. 

on BBB

4 years ago

I have used Paychex for over 30 years with several various companies I have worked with and also for my own. Over the years I have recommended them as a bookkeeper who does not like to do payroll. I would ask my clients to sign up with them and use their services for payroll and me for the bookkeeping. Over the years I would say I brought 10 or more clients to them as well as used them for each of my companies. I own 3 currently. I am a Realtor, Property Manager and Bookkeeper. The fees have become outrageous and the service... read more