Paradise Grills - Fort Lauderdale

Asit 

on BBB

3 years ago

Please do not buy from Paradise Grills. My outdoor kitchen took 3 months to arrive, delivery was canceled on multiple occasions due to various issues including a cracked stone top that is supposed to be almost indestructible. They forgot the LED lights. Worst of all, they gave me a defective double gas burner. I ordered propane, which is clearly checked on the sales agreement. They promised a new one but said it was back ordered. Finally, after waiting 6 months, I called again. They said to get a conversion kit and call a pr... read more

Benjamin S 

on BBB

3 years ago

Staff was very helpful and knowledgeable of their products. Upon completion of our purchase, everything was explained to us in detail. The atmosphere and buying experience was pleasant. I would highly recommend my friends to shop at Paradise Grills. 

Gary Gaston 

on BBB

3 years ago

The worst service after purchase. No returns phone calls, emails. Pathetic 

Inara K 

on BBB

3 years ago

My order got delivered 2 months late. When my order arrived, it turned out to be broken, so the deliver employee took it away. They said we are going to receive new one next week. They gave me the time and date. Guess what they didn't come and they rescheduled my delivery. It happened three times when they scheduled my delivery few hours later when it's supposed to arrive. Finally, I received after two months, requested multiple times to customer service to send my delivery. I received my delivery, but the grill isn't workin... read more

Jackie C 

on BBB

4 years ago

On 7/7/2021 purchased a sear station and griddle totaling $677.33. Today, I have been on the phone with customer service and hung up on 2x after being on hold over 1 hour. Customer service department is poor. I have been charged, but have no idea if and when I am going to receive what they have already been paid for. 

Lisa R 

on BBB

4 years ago

We purchased from a Texas location last month. The purchase process was very smooth. We were able to customize what we needed for our smaller space. The deliveries were running an hour behind, and they still came the same day after 5:00 p.m. to install our grill. So far I am super happy with the quality of everything and all of the pieces we installed are working great. 

Dean M 

on BBB

4 years ago

I went to the Baymeadows store and was helped by Austin H. This dude is amazing! Extremely patient and informative. Answered all of my questions and treated me with the highest respect. Ask for him if you go to that store! 

Rick M 

on BBB

4 years ago

Please run away from this business. Customer service is atrocious! My kitchen came with a broken refrigerator door handle and did not include an item in my order - blender. Six weeks later and I have not heard anything from them even though I have contacted the showroom and customer service weekly. Please do not buy from these guys! They are only about the sale and their product is not the best on the market or what you can have built for around the same costs. This is one of the worst purchasing decisions I have made. I alm... read more

Ronald R. 

on BBB

4 years ago

When I purchased $8500 worth of equipment they ordered the wrong refrigerator and I have to wait 6 months before they can get me the right one. Also, when I was installing the grill I noticed there was a pinched gas line. They expedited me a new gas line and expected me to install it myself which would void the warranty. I've emailed them three times, and talk to them three times on the phone and they still have not scheduled a repair date for me, it's been over 2 weeks now. Buyers beware of their customer service and terrib... read more