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Paradise Grills - Fort Lauderdale
- Retail
- Fort Lauderdale, FL
About this business
Location details
825 E Sunrise Blvd, Fort Lauderdale, FL, 33304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Grill is great. Customer service is terrible. Store always pushes towards the corporate 800 number, and I have never been able to speak to a person. Always....always put on hold, and after about 45 minutes of waiting I hang up. Trying to get a new set of grates for the grill. But one cannot get service to replace any parts. Very Unfortunate!
Business response:
We have resolved Mr. *****'s issue and appreciate his business and patience.
If I could give zero stars for customer service I would! I purchase my tiki bar in March of 2021 and took delivery in June of 2021, and it has been literally been a nightmare! Our sales rep, Blake and the people in the store were super nice and professional, however their customer service is the WORST!!! And I will note that after many issues with customer service, I tried to get some support and help from store where I purchased it (Blake and the manager Joey in the Orlando flagship store), I got none - clearly once they ma... read more
ZERO STARS IS MORE APPROPRIATE! If you're considering Paradise Grills I implore you to reconsider. I have now adopted the moniker Hells Grills. In short, the customer service ends when you sign the "All Sales Are Final" sales agreement. At that point, you are left to their third party delivery and install team to take you to paradise, and they clearly have lost the directions. I have owned my $30k Tahiti Tiki cabana for three months, and although payments and interest is accruing, I haven't seen or been able to use the finis... read more
Business response:
We have resolved Mr. ********** reported issues, and we appreciate his business and patience.
Very inresponsable to respond for service of a brand new just installed outdoor kitchen my inland came with a problem in the outlet couldnt get the refigerator to work and lights. Call inmedially same day it was installed August 18, 2021, still calling talk to Alex, to Crespo and no one give us a date when they are going to service the problem. This items wasnt cheap, very expensive, expected better service. If I dont get no result, have to go further channels. J. ********
Beautiful showroom at the st John's town center. Great products and quality.
So sorry I bought from them a few years ago. Bought an island grill, first upon delivery, a hole was punched through the stucco during shipment so we had to wait for a repacement. Then we got the wrong remote for the lights and went through heck to get the right one. Then over time the cheap shale tile top started to fall apart and make a huge mess, and the grill never really worked well. Now its a deserted island! Look elsewhere to purchase!
Wonderful product and stellar service! I worked with Santiago over in the Naples location and he was very knowledgeable on the product and answered all the questions we had and gave us a fantastic deal on a brand new outdoor kitchen! I don't know how he did it but we were grilling a week later after he told us delivery was 3-4 weeks! The grill is fantastic and our lanai has never looked more lively! If you're looking to liven up your outdoor area, these guys are your place to go!!
So here I am again. Again with my fire pit. I called, was given an email address *****. to send photos of my concern. That was July 23rd,Again on Aug. 3rd. Then called again and told to email ************* which I did on Aug 13th. This appears to be the problem with the company. NO customer service. No reply to email, no phone calls. A year ago I did a Google review with negative comments and got a phone call immediately. So here I am again, different problem, same results. This company has terrible customer service for an a... read more
If I were to just use one word to identify this company it will be PATHETIC... I purchased a 10 feet long grill assembly and requested for delivery which was confirmed by them for 08/12 or 08/13. I had to call them on 08/12 because I did not get a single call from them [although it was confirmed]. I spoke with a gentleman that said that "he was going to address it himself, and get back to me...", which I am still waiting to happen. I called last Monday 08/16 and left yet another message for someone to get back to me to no av... read more
Business response:
Paradise Grills will reach out on Monday to discuss with Daniel *******
Frequently asked questions about Paradise Grills - Fort Lauderdale
How is Paradise Grills - Fort Lauderdale rated?
Paradise Grills - Fort Lauderdale has a 4.7 star rating with 1,025 reviews.
When is Paradise Grills - Fort Lauderdale open?
Paradise Grills - Fort Lauderdale is closed now. It will open tomorrow at 10:00 a.m.
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