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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called to get a quote, the customer *** kept getting my vin number and address wrong. I kept telling her I couldn't pay until Friday and she kept hounding me. She put a male on the phone and he stated a quote that was reasonable and I still told him I couldn't pay until Friday still. I got a notification from my bank while I was still on the phike with him that he tried to run my card. This company acts like a collection agency asking me if I had someone to lend me the money. I don't have any trust in this company. If you ... read more
I have been repeatedly put on hold, transferred, and placed on mute for long periods of time without anyone answering while trying to resolve an issue with the billing department. **** from the billing department did not fulfill our requests to remove a card we did not want on file and to keep a card we wanted on file. As a result, they charged my father's card three times in an attempt to process a payment. When I called today, I was passed around, placed on hold, placed on mute, and eventually hung up on. No one listened t... read more
Business response:
hello,I am sorry to hear this, please send your cancellation to ******************************************************************
If I could give them a zero I would. They take your money and dont fix the vehicle. We provided everything they asked for as well as the mechanic company information as well. Everything is 35 business days. One day they have everything and when you call back we were mis-informed. EVERY SINGLE TIME. We had no issue paying our bill on time!!!! Be for real. This has been going on for a whole month!!!!! **** ***************.
Business response:
Hello ******, any issues related to claims should be sent to the manager ************************************ We apologize for the time delay and are doing our best to ensure a timely claims process.
False advertisement and horrible customer service. I forwarded a cancellation letter to e-mail provided and kept getting address invalid. Contacted by a salesman for payment and told him I was requesting cancellation. I requested him to send me an email to see if his worked. It did and I resent the cancellation letter to his email along with the cancellation letter. They charged my card without my permission and Ive have been fighting to get a refund for over 30 days. Every time I speak with someone its a different story on ... read more
DON'T WASTE YOUR MONEY TERRIBLE SUPPORT TOOK 3 WEEKS TO GET CLAIM APPROVED AND THEN WOULD NOT PAY FOR 2/3 OF THE **** M ********* WILL BE CANCELLING AND FILLING BB COMPLAINT
Terrible ********************************** no help Extremely long wait times when calling Anytime a customer service *** hang up on a customer, that company has problems Anyone considering coverage with Ox Car Care needs to look elsewhere
Business response:
Hello ******, I am sorry for the experience you have had regarding claims. You could also detail your complaint at ************************************* for a faster review.
The companys service is horrible. It took them over a month to make a determination on a claim that they mostly declined. They keep you on hold indefinitely. The receptionists on the clam side are extremely rude.
I love the information and service i receive over the phone
Business response:
Thank you so much!, we do appreciate the kind words and glad our sales associates are helping. Have a wonderful day.
I had 2 cars on a plan they would not fix the first car and I have been waiting 3 weeks for word on the 2nd car. Poor customer service, rude employees, back up of claims, so I was told. I spend my money every month on time and my service that I have received is poor. I want a full refund because they haven't done anything for me
Business response:
Hello ****************,Please issue your complaint to ************************************** from there our compliance team will be able to evaluate your situation and determine if your request is necessary. We look forward to assisting you.
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,556 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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