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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible...I was with them less then 30 days. When I call the representative i was offered diamond coverage at $241.16 a month. ******* said I had to put a deposit down of $75, i told her i wait to get the policy when my current on ends but she say just get it started for $50 down then. When i said okay she still charged me $75 and i let the supervisor know what she just did and he just say apologized and said sorry for the miss communication...today I call to cancel..Now its nonrefundable and out of $75 ...I would never rec... read more
On January 5th of **** I wanted to purchased an insurance for my sister (which turned out to be fake) for her 2013 ****** pathfinder on the same day after paying a sum of 75 dollars for the initial payment which was suppose to be a down payment to start the policy. I was told by the perauasive customer service representative that if i was dissatisfiedthat I could cancel it in less than 30 days. I just would have to call to cancel and I would guarantee my money back. I called in on the same day an hour later, and asked to can... read more
NO STAR!!! This company should lose their BBB Accredidation based purely on the fact that they operate a fraudulent company. First, they say you can't file a claim for 30 days after you get a contract. Second, you have 30 days to cancel. A consumer can't evaluate a company if they can't use a policy for 30 days. That was a red flag. They denied 2 claims I filed, one for a tailgate issue and the other for a transmission. I had a 2016 *** X6 with this fraudulent company and they left me stuck with $8800 in work that they refus... read more
Business response:
<p>Hello ************,</p><p>Thank you for your candid response, I would like to address the issues you mentioned: </p><p>1st: 30 day waiting period: 30 days and ***** miles is a standard within the industry, carshield, endurance and other extended warranty companies have this written in their policies as it is a requirement that is placed in there by the companies that *********.</p><p> 2nd: Can't use the policy for 30 days: This is not factual, you are able to use the maintenance and the roadside assistance as soon as you ... read more
Excellent service. Excellent price! Excellent customer service. Very friendly. Always followed up.
Catch h*** trying to send my receipt for my oil change. Email they gave me not working I don't know if this a good investment.
I purchased coverage and the agent told me I would get a packet in the mail providing all details of my coverage and if I decide to cancel I could get my money bad . Needless to say, I cancelled and my $200 down payment I found out I need to wait 30 days from the day of cancellation for it to even be submitted for a check to be sent out plus the time it takes for the check to get to me . I was never informed of this policy or I wouldnt have took the coverage . I paid $200 that day I shouldnt have to wait over 30 days plus ma... read more
Against my better judgment I purchased extended warranty plan for my 2016 Land Rover LR4 and also an home appliance warranty from Ox Car Care Six months later my vehicle was leaking oil and coolant.Claim was filed for repair and Ox made it very difficult denying certain part (vacuum pump) coverage After one week of back and forth I decided to get vehicle fixed costing me approx $1500 I then submitted receipts for reimbursement getting run around that Ox would not reimburse client I then proceeded to cancel both policies I ho... read more
DO NOT PURCHASE A WARRANTY FROM THIS COMPANY!!! BUYER BEWARE! Its a lie they will not pay your claim no matter what it is. They are crooks. They will make up something when its time for repair. If they have any good reviews they are writing them. They are unprofessional when calling them. FRAUDULENT. Dont trust the BBB rating. I was told by the BBB representative if they respond to you through the BBB they **** your case as responded even if there was no resolution. Just because they have a rating doesnt mean a thing. They p... read more
DO NOT PURCHASE AN OX CAR CARE PLAN. They take advantage of customers, just want their money, and customer service *****. NOBODY will ever get back to you or return emails. They had signed up my elderly dad with Dementia back in April 2023, and I explained to Ox Car Care that my dad doesn't need a $4K+ policy for a **** vehicle. I also explained that my dad doesn't remember signing up due to his dementia. They provided the refund and I asked them TO NOT CALL MY DAD in the future and to remove him from any caller list. They s... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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