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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank goodness for reviews!!! I was in the market for a policy for my car and also got sucked in by the commercials on the radio which sound amazing. But you know the old saying if it sounds too good to be true, it usually is!!!! I checked across three different reporting agencies and overall the common message is that they are deceptive and all they want is your money!!! Also, another common word of advice was to RUN.. They almost had me fooled.
To whom it may concern,Im very disappointed with Ox Car Care to the point of being livid in trying to cancel my contract!! You literally have to jump through hoops to get anywhere, when trying to get their contract cancelled; let alone trying to get them to stop automatically debiting money from your checking account!! You find out all their fees involved in trying to cancel their contract are for their administrations benefit!! Ive been trying to cancel this contract since January 5th ****. You have to go to a place that se... read more
Business response:
<p>Hello ******************,</p><p>Thank you for your detailed response and Ox is sorry for the loss of your fur-baby. With that said, ** did follow through with your request and cancelled the contract on Jan. 5, ****, moreover, our refund policy request quest that you provide us with an odometer reading at time of cancellation. I am sorry if you assumed or if the customer service agent asked you to go somewhere to provide this but a simple reading would be fine.</p><p>You also need to send in the sheet that is provided in y... read more
Ox was reluctant to work with my mechanic. ** said it would take up to 72 hours to make a final decision to cover the work or not. My mechanic asked if ** would pay for storage and they said they would not. Ox is very difficult to work with. It took several calls and a lot of time to cancel my agreement, I'm still waiting for a confirmation email, so that is another call.
This company does not pay out as it promises, and **************** ads, now swarming the airwaves are outright deceptive and untrue. No wonder its overall ****** ratings (over ****) average only 2.5 out of 5, which is fair to poor, and most buyers regret their purchase.
SCAMMERS - BEWARE!!!I signed up for their service contract service on my 2 ********* When I signed up they asked if I wanted auto pay or to have the accounts billed. I opted for having my accounts "billed". I called in today to make my payments and was advised that there were fees $70 in "reversal" fees added to my accounts (fees charged for the card on file - which I keep turned off - could not be charged). I kindly asked that they remove the fees because I had not agreed to auto billing. They refused to remove the fees. I'... read more
I have been trying to file a claim with the company for a month.every time I am getting the run around I have spoken with at least **** different people each time they add different things that are need which delays the process. No communication from their end I have been call and sending what was ask of me
Business response:
<p>Hello ************,</p><p>I do apologize for the inconvenience on the matter, however, depending if your claim is a mechanical or repair claim you can email the following addresses: ************************************** or *********************************</p><p>Both addresses will start a ticket for you and send you an automated response email detailing the next steps of the process. I hope this helps.</p>
While the repairs on my vehicle are covered under the warranty, the company continues to deny my claim for various reasons.One-Maintainence records are not satisfactory to them.Two-there are modifications on my vehicle (there are not)Three-Maintainence records do not match (what does that even mean?)You can not call and talk to anyone and they take forever to respond. My vehicle has been in the garage for 6 weeks, and counting! Beware of this company!If you have any questions or would like to discuss this company before wast... read more
Horrible company. Im a service advisor trying to make a claim for a customer. You cant make a claim via phone and have to email them. Here we are 3 days later with no response
Business response:
<p>Hello ************,</p><p>I will connect with the claims manager to see where the status of your claim is at, I do apologize. I am not sure if your claim was submitted over the weekend but if that is the case, that is why the response has not been sent.</p><p>Please excuse the delay in time.</p><p>Kindly,</p><p>Ox</p>
Well after reading the BBB reviews I'm not so sure That I will keep this policy
Business response:
<p>Hello ********************,</p><p>Please understand that BBB reviews do not define us as a company. Some of these reviews were special case, and most of the time customers that have a pleasant experience will not leave a review. Just today, ** paid out a 7.5k claim for a failed transmission for a customer, yet no review was left; this happens more often than not.</p><p>We hope to see you stay with us, however, if you do choose to leave. We wish you the best with what ever after-market policy you may choose.</p><p>Kindly,<... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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