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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up with ox car back in 6/2022.The membership cost has been fully paid last May 2024. I filed a claim for the first time coz my truck broke down. After months of numerous phone calls and run around they told me that they are denying the claim coz my truck was modified. It has big wheels that's ****** I want my money I paid refunded and they're giving me a run around again. I emailed to cancellations@thedpws. 8/16 and provided them the info needed as what the *** told me to start the cancellation process. The ********... read more
Business response:
***, respectfully your issue is not with Ox Car Care, in your policy with *********************************** (DPWS) you followed the instructions and they should be handling any and all cancellations. Ox simply sold you the policy and we do not administer it, meaning that we do not handle any of the claims or the issues that arise out of claims. Cancellations is one of them, you are not the only customer that has had this issue, and ** has tried to help these customers obtain their money back. However, we have had the same ... read more
It is odd that they have A+ rating and everyone is giving a bad review. It is probably because Ox is replying to all the complaints/ reviews here. The algorithm for BBB seems suspicious. But thank goodness I didn't fall for the false advertising and at least decided to investigate their claim, and low and behold A+ rating for a warranty company is too good to be true. I suspect they are using an AI bot to answer & respond to the bad reviews
Business response:
Thank you for your assumptions but this is not the case. We have an A+ rating because we amend issues that arise on the BBB and we make them right. Unfortunately, customers do not respond when claims are actually paid and when issues are actually handled but our compliance team isn't in the business of ensuring a review is posted. Our team is in the business of making things right and sticking to our mission of giving customers a peace of mind. Thank you for your kind review,.
I was in the same situation three years ago. They rip me off of over $1000. When I canceled my claim I bought a new car they wouldnt give me any money back that I had paid them gave me the runaround too. Theyre just a big scam outfit. My truck wouldve ever broke down. Theres no way they were going to cover any repairs. *** already reported them to the BBB. They shouldnt even be in business big a** scam.
Business response:
Hello ****************,Please reach out to ************************************* for further assistance.
Its unfortunate that Im doing this, but I have to file a complaint regarding Ox Car Care because for the past ************************************************* an extremely high amount of money. My mechanic and I both call but in my situation I keep getting the runaround from **** to **** without full clarification of what its being done, since my car has been in the mechanic shop for the past 10 days. I just want people to realize that this company I feel is not reputable and its causing me to lose hope in any of these comp... read more
Business response:
Please contact our complaints division. Email all information in accordance with your issue to *************************************
I signed up with Oxcarcare and, after talking to their abrasive people, I decided to cancel...within minutes of signing up. They said that they would not cancel and I had to go through some procedures to cancel, despite that the State of Georgia has a 3-day no reason cancellation policy. They have been calling from various scam phone numbers (I block them and another one pops up) constantly, and texting to try to get hold of me. I reported the charge as a scam and had another credit card issued so the charge was refunded and... read more
Business response:
Sir its not that we are violating the "reason" policy of your respected stated. We need the cancellation page filled out for our records, you do not have to put a reason per-say but you do need to put your end mileage, name, and other information so we may add that to your file.You can send this in to ****************************************
This company is a fraud! Everything they tell you is a lie. They take forever to process a claim. They are very rude when you call and ask questions. This company is horrible. The dealerships hate to deal with them. It took the a month to pay out the claim for my husband's car and now my car has been sitting in the shop for almost a week. When I called to ask what the hold up was, they tried to lie on the dealership. Then when I called them out on it, they're response was that they have to many claims.
Business response:
Hello,We thank you for the response on the matter. Ox does take its claims process seriously, and we apologize for the inconvenience this has caused you. We will take this as a learning experience and thank you for notifying us.
They ****, I purchased an extended warranty for both my vehicles that cost me $****** back in december 2023 or january 2024. Shortly after that my auto insurance went from ****** a month to ****** a month. While trying to take care of this disaster I call Ox Car Care to cancell for the time being because I could not afford it. A gentalman told me he would cancell contract and refund my ******! After two months and NO REFUND I called again. This time I'm told I have to file a cancellation request in writing. After explaining ... read more
They tell you one things and turn around and change what they tell you I was quoted a price and they took more out of my account without my permission I told them I dont want auto pay and. I was told they didnt put me in and ended up taking money out of my account and Im a senior citizen was told by one supervisor that I would get my refund with 7 days and didnt call to complaint and nobody knows nothing about it I asked them for a credit for the next months payment and refused that also also ask to speak with corporate and ... read more
Business response:
Hello ******************,Please email our civil complaints division: ************************************** We would like to assist you further and see if we can amend any inconveniences.
I recently purchased an extend warranty service through Ox Car Care a few months back my truck recently went down. I put it in the shop the shop by the claim. Its been over two months since my truck has been in the shop. Ive been down down without aI recently purchased an extend warranty service through Ox Car Care a few months back my truck recently went down. I put it in the shop the shop by the claim. Its been over two months since my truck has been in the shop and Ive been down without a vehicle been having to pay, someo... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,556 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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