Ox Car Care

Ron G 

on BBB

a year ago

This company will not cancel my policy. Continues to harass me. 

JENNIFER B 

on BBB

a year ago

The experience went pretty well. I don't have any problems.. I'm liking the service so far no complaints for me , customer service reps are cool there's a lot so you may get one that's learning but Once they understand what you are meeting they're there to help assist 

LaTonya H 

on BBB

a year ago

I cancelled my coverage and was told that it will take 45 days to get my refund. I submitted the requested odometer information from my last oil change in which I was NEVER reimbursed. I wouldnt refer ******* to anyone. 

Sandra H 

on BBB

a year ago

I have been trying to cancel this policy for the past 3 months. Ive called and they dont answer, Ive email and get not response. I stopped paying and the collectors continue to contact me (5 times a day) but wont cancel the plan. Stay away. 

Richard . 

on BBB

a year ago

"TOTAL SCAM" Please save your time and money with this company.... For three weeks my vehicle sit at a certified *** dealership. Waiting for their inspector to approve the repairs that was needed, mind you oxcare inspector was there when the dealership ran the diagnostic check showing them what was needed to be done. Days later I spoke with claims stating don't worry we will give the approval to your dealership to fix the repairs... And then hours later my dealership call me, saying OxCarCare denied all repairs!!! Stating th... read more

David W 

on BBB

a year ago

Obnoxious people like ****** in claims who actually hung up on me when I asked to speak with his supervisor. 3x emails bounced when ****** emailed the claim then the 4th worked but by that time I was without a car for a week. It takes their claim department 3 to 5 days to process a claim once they receive it! They insist your car stay in the shop during the claim review delay despite whether it is drivable. They don't pay for oil changes and tire rotation like they claim. Instead, you must pay for it and they will eventually... read more

Matt K 

on BBB

a year ago

As a certified mechanical shop, we have dealt with many many warranty companies over the last 15 years that I have been here. This company is BY FAR the worst and most difficult to deal with from a dealership standpoint as far as filing a claim goes. Every attempt we make when a vehicle comes in to file a claim results in hours and multiple phone calls trying to speak with someone in failed hopes to file a claim. You are either redirected or hung up on or sit on hold and never speak with anyone. In most cases, the customer e... read more

Christy P 

on BBB

a year ago

I have been with Ox Car Care for 4-months. I told them when I joined that they were not authorized to take an automatic payment using my debit card. They told me they would have to take an automatic payment the first month and thereafter, I should call back before the next payment was due to cancel any future automatic deduction payments and I could send them a check every month thereafter. After the first auto-deduct payment was made, two more unauthorized automatic deduction payments were taken out of my bank account by **... read more

Ferenc K 

on BBB

a year ago

I have purchased the warranty for my 2013 ***** equinox. Unfortunately I made my oil changes at the place that is not ASC certified and they refuse to pay for my repairs. The problem that I have with the vehicle has nothing to do with the oil change whatsoever. They just seems like to find a reason not to pay for the repairs. Thank you.