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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just signed up . So far so good. Great customer service. Emani and RaueL
Called and asked for a quote,had the guy my husband and I talked to, email the information. With in 2 hours after we received the email. We received a phone call wanting use to buy there car warranty. To many harassing phone calls and high pressure sales tactics. We received 4 calls, even after they were asked not to call back.
I bought the "Diamond Coverage" which is the most expensive one and my thermostat housing got broken and also need a new battery for my car and was also supossed to be able to have rental car access as well and got emails back saying that the coverage wouldn't cover either of those things and couldn't even call me by the right name calling me ******* for some reason. I refused to pay anymore of it and they started bothering me about making my payment to them and have called and left messages about a refund for what I've alre... read more
I really appreciate **** and the other guy really great JOB
Business response:
Hello Ms. ******* Thank you for your kind words and we are happy to assist.
How on earth did this company get an A rating with all these bad reviews. I want to purchase an extended warranty plan but they all seem so shady. Now I am questioning the BBB and their practices.
I purchased 2 Extended Warranties from Ox Car Care and within 6 months I cancelled my agreement due to poor customer service and they deducted a payment from my account without my approval. I requested a cancellation refund based on the ******************** Agreement due to the fact that I have not had any claims. However, Ox Car Care have not ignored my 4 emails.
Business response:
hello, Please contact our cancellations department for this request. ******************************************************************
I havent used the policy yet, but I loved the benefits and cost of the policy.
Business response:
Hello! thank you for the kind words. We can not wait to assist you in the future.
I own a repair facility I have a customer that has brought their car February 3rd just like other customers they claim that the claim was started February 8th it is impossible to get anybody on the phone it is impossible to get an answer I've been put on hold for over an hour and a half several times and then the call just disconnects this company is just a scam beware stay away
Business response:
Hello Mr. ******** We are not a scam, we just service all of america and our call volume is high. If you need to get a hold of claims right away reach out to the manager Max. ********************************* Please note our typical wait times can be up to an hour. We are actively trying to amend this situation. Nonetheless, thank you for your response.
I was an employee of this sham of a company located in ************* and you cant even find that location on here , only the one in ********** . Website is filled with 5 star reviews and theyre all a lie . Not only does this company scan their clients , they scan their employees out of commissions . If youre thinking about working for this company , I would reconsider . I was there for 2 months wrote 100k in business which youre supposed to get 10% of and never received a commission the entire time and the hourly is minimum ... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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