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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great ******************* friendly team during the claims process. Highly recommended.
Stay away from this company. Its a SCAM. Employees are either clueless or dumb. Dont waste your time and money!
I switched after years with another company mostly due to price &service. The only reason for 4 stars and not 5 was due to no receiving my policy and ID cards yet.
Hello this company is so full of it and need to be moved out the way out the way and just want. Money and dont want to fixed anything. I was paying 240 dollars a month faithful. I had 2017 *** that some how while coming home it read low oil pressure on the dash then beginning reading low coolant when how when the car was just serviced and I had the receipt were I kept record of were I kept it service. I call them to make a claim of course it took 2 weeks for the inspector to come out mind u they didnt call and the dealer wer... read more
SCAM, SCAM, SCAM!!! Paid premium in full for their "diamond" package that is supposed to cover the max repairs. Well, my transmission went bad in my truck. The mechanic shop provided Ox Car Care with all the repair documents and cost in writing, and I also provided all service completed on my truck for the time that I had it (used truck). It took Ox Car Care over 45 days to send payment to the mechanic shop for ONLY half of the repair cost after calling and receiving different answers to the *** of my claim. I called their "... read more
Business response:
Dear Former Customer, We sincerely appreciate your feedback and regret to hear about your dissatisfaction with the claim process. At Ox Car Care, we strive to adhere to industry standards, ensuring that our claim evaluations and reimbursements are both fair and transparent. Our policies permit us to adjust repair costs based on standard industry rates and may include the use of like-new parts to ensure quality and cost-effectiveness. This practice is in line with our commitment to provide the best possible service while mana... read more
This company is a scam, nothing more nothing less, stand clear away from these people. They take your money instantly, and give you a hard time to get it back. I purchased my policy in March of 2024, had an issue with my vehicle, took it to a shop for diagnosing in September of 2024, contacted ox, and started a process, sent the proper documents into them, contacted them daily, only to be told they canceled my policy and I shouldnt have ever had it, but they have been taking my money monthly for 6 months straight. Being as t... read more
Business response:
Hello Mr. ****** Compliance would like to take a look at your matter. Please contact them at **************************************
If I could give them 0 stars I would! This company is a shame! After paying $150a month for OVER a year i needed a new transmission. Ox car care denied my claim after waiting almost 6 weeks of my car being down! They will take your money and NOT FIX YOUR CAR!!!
Business response:
Hello Ms. ******* Compliance would like to take a look at your claim, if you could please email them with a detailed reviewed that would be appreciated. ***************************************************************
Ox car Care is not a good company They do not honor their contract, I filed a claim and call ox car Care several times to fix my car one month later the claim My car is still not fixed My I would not recommend this company to anyone I'm at my last result of taking ox car Care to court to sue them for my money back
Business response:
Hello Ms. ****** Please reach out to ************************************* from there we will be able to assist you further. I look forward to hearing from you.
My car broke down and they won't repair it they will repressed the broken item but not the work it's $1,500 for the repair of the vehicle but the part is only $25 won't repair it and they won't they say I don't have coverage why would I get it when they told me that it would cover everything why would I not why would I be paying for something that I'm not going to get my car repaired They said I have some other kind of coverage where it doesn't cover the work it covers the part I never agreed to that they said it would cover... read more
Business response:
Hello Mr. ******* compliance would like to know more about your situation, please email ************************************* and a compliance specialist will assist you.
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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