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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ox Car Care is a scam. The get you signed up then bill your account the incorrect amount, list the same car twice, then try to bill you or they create accounts that for instance, your daughter who never spoke to them even though her fathers credit card is being billed then tell you she has to cancel the account. Its a big scam! Cancelling your contracts takes 3 phone calls with incessant hold times then you still get billed. Stay far away from this scam.
Business response:
To cancel the policy **** all you have to do is fill out the information that is listed in the policy language and email the **************************************** Or mail in the document.
I see all these customers going through the exact same issue I have gone threw with this company they do not honor what is in the policies a lot of hidden things in there contract they denie every claim of your damage cost is not worth the total sum u spent on monthly bills these guys are stealing people money in broad day !! I need help they left me with rental cost !
Business response:
Thank you for your feedback
Ive been paying them for six months put in my first claim and theyre denying it. This is the worst company ever it also takes forever for them to get back to you and you only get emails.
Business response:
Hello Mr. ******* Please email the claims manager direct: ******************************** he will be able to assist you in this situation.
***** this company at all costs... dishonest, false advertising, bait and switch. I ordered their drive train and electronics warranty on my 2012 *****150 with a $250 deductible with free oil changes, tire rotation and maintenance. Got switched to something called "Drive America" it is a $1000 policy which they only pay $500... I've tried communicating with them, asked to speak with management and get hung up on. Refuse to refund even though they offer a so-called 100% money back guarantee...
Business response:
Hello Mr. *********** Please email compliance as they would like to speak with you. ***********************************************************************
Ox Car Care IS A SCAM. They called offering me coverage and denied my claim when submitted. Then I was told I cannot be given the recording of the initial phone call where I was promising coverage on the items that were declined. Ox Car Care IS A SCAM.
Business response:
Hello ******, Please email me directly with your Ox policy number and I will do an internal investigation on the matter. ***********************************************************************
I object to providing a positive rating. The customer service representative was discourteous. My vehicle was brought in for pothole damage repair, yet Ox Car Care failed to provide updates regarding the adjuster's actions or progress. My vehicle has been unavailable for nearly three weeks, without a rental car or adequate communication. Furthermore, despite automatic payment setup, I continue to receive collection calls. This experience was wholly unsatisfactory.
Business response:
Hello Ms. ******* Thank you for notifying us of this issue we have since made strides to improve the customer experience.
They did not pay for my husbands transmission. They use the excuse that it had been modified and it was pre-existing. The truck is a 2014 and yes, things have been replaced, but there was no issue with the transmission at all. We were able to show the truck had been serviced. The truck was down for a month and then they deny the claim. I would not recommend. These people are crooks. They make it sound so good until you need to use them.
Scam this company went into my account 2 times without permission, causing my account to go negative on one of them. Then they lied about a multi car discount so I changed my account and they are still calling me to this day and that was about 8 months ago
Ox car Care is horrible. They do not honor their contract. I filed a claim and call ox car Care several times. I spoke with a Gentleman ( won't allow me to leave the name) who put me in contact with his supervisor that promised to take care of my five month old claim and to this day i still do not have a reimbursement. This company is a scam, nothing more nothing less, stand clear away from these people. They take your money and give you a hard time to get it back when you have a claim. It is the worse extended company I hav... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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