This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
************ lies about suppling you with a rental car they sit on your claims for weeks and dont provide any info how long there review process for your claim will take while the customer is stranded at home with no way to get around this is the worst service ever
Ox car care, was suppose to give me a refund more than 6 months ago and every time I call they tell me accounting is still working on it, and will get back to me shortly. I ask them for the accounting department they tell me they cant transfer me there, but will not give me their corporate number either. I will never recommend anyone to Ox Car Care. It does not **** * months to issue a refund.
Business response:
Hello *******, Thank you for your review, I understand this is not an ideal situation and Ox is working to make this issue better. As you are not the only customer that is going through this, our finance deparment is doing the best we can to issue pro-rata refunds. However, this does take time as the refunds are issued in a line bases. ** does do our best to issues refunds within 45 business days, however, it could take longer. As such in your case. I want to make it known that we have no intention in keeping your money and ... read more
I was told I could cancel my policy for a full refund anytime within the first 30 days. The next day I called three times to cancel the order. I was told the policy had been sold to another company and they have a no refund policy. They agreed that I was given the wrong information about refunds by their employer and said they will deal with it internally! Scam scam scam
Very nice and professional and know there job and I like what I heard.
**** ******* could not have been nicer to me. He explained everything to me and will send me the info that I need. I'm very impressed with the kindness that was shown to me bc I'm a senior and live on SS so the pricing was great. Thank you very much.
On Tuesday, 12/10/24, at approximately 10:06 a.m., I called Oxcarcare customer support. I spoke with a representative about my vehicle's issues with the wheel bearings. I asked if this was a covered service. After checking, the representative told me it was covered, and I must take it to a repair shop and obtain authorization for repairs. On Friday, 12/13/24, at approximately 9 a.m., I took my vehicle to ****** and requested a diagnostic for a check engine light that came on. The service advisor a replacement of the exhaust ... read more
Business response:
Hello Barin, As state in the many response to your BBB compliant, and to the Attorney General. **'s response resets with the Attorney General, and an offer has been provided. We look forward wit your future response.
It was important for me to ask questions and get answers versus diversions. When he wasn't able to answer a specific question, he pulled in some one who was. I felt heard and valued. He worked with me to assess my needs not just push a package on me to gain commission, so I decided to give my business to Ox Car Care.
Business response:
Hello ****, Thank you for your kind comments and I happy our sales agents were able to assist you with your purchase. Welcome to the Ox Family!, we do look forward to assisting you for many years to come.
Worst company ever ****** a manager or claims to be a manager called me and offered a plan to me. $75.00 down and 1:42 a month, I. Was trying to work with them because the lady quoted me the wrong before twice then ****** called me and we spoke I told him I was not interested he convinced me again got all my card information and while on hold ****** picked up and tried to sell me another policy, ****** the *** before ****** said he would postpone my payment for 4 days until I had the money in there..I changed my mind and cal... read more
Business response:
Thank you for your review, I will ensure this is sent to our VP of sales.
I filed a claim on December 20, 2024 each time I spoke with claim's department manager the conversation would be different. I would provide all documentations requested only to get the run around. I spoke with claim adjuster *** on Friday,January 3, 2025 I explained to him I had to return the rental car back to the dealership on Saturday, December 31, 2024 because no communication with *******************I have been calling regarding my claim I hope all calls are recorded on Monday, January 6, 2025 I spoke with a manager nam... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com