This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hi If I could leave a review below 1 I would not hesitate. I filed the claim for a covered repair on October 23 2024 after paying 16 months of premiums They kept on dodging the calls from the shop and were asking for a total service records for the last 3 years and kept on telling me its under review I still have not got it resolved as on thanksgiving day which is 28 Nov 2024 I have sent them e mails atleast 5 times for which there is no response I am so disgusted with them I would never recommend this company to anyone
Business response:
Hello Muralldharan, Compliance would like to assist you in this situation, could you please send a detailed email to ************************************** One of our Senior compliance associates will assist from there.
A SCAM! Paid a boatload of premiums, now I have a repair that should be covered. Problem is that they just don't process the claim! Guy there just said might be 3 weeks, maybe longer (and probably just to deny it). They don't allow you to pay for repair then submit claim. Their book says my repair is 5 hours, they will only pay for rental for 8 hour labor for job (intentionally). They have my car hijacked at the repair place. They collect $$$ for premiums, don't process the claim then hope you need your car and just pay the ... read more
Business response:
Hello ******, ***'s compliance team would like to review your matter. Could you please send a detailed email to ************************************** We look forward in assisting you in this matter.
Easy to work with and fully explained everything process was fast and easy
Business response:
Hello ****, Thank you so much for your Kind words!, glad Ox was able to assist you!
Like others say Ox is happy to take money but slow to pay out. My car sat in the shop for 8 days waiting on approval from ** to start repairs. After several calls from the repair facility myself Ox responded with have me to send all my service receipts in. Two days after the receipts of the ******** + claim Ox paid ******** leaving me to pay *****. Reason I neglected my car because ********* diagnosed the inner and outter tire rods were bad. ********* did not complete the repair because they couldn't get the parts needed. Ho... read more
******* is a scam & prey on the elderly. They offered my father a warranty on 2 *************** repeatedly went into his account on random days within each month withdrawing unauthorized payments. I had to speak with 8 different people to get them to email the cancellation paperwork to me. I completed it & returned it. They mailed a partial refund for one vehicle. Then turned around and called me elderly father again to set the ******* is a scam & prey on the elderly. They offered my father a warranty on 2 *************** re... read more
******* is a fraudulent company! They make claims & promises that they dont keep. They make the breakdown and issue with your car your fault and a false reason to deny your claim. I purchased my 2014 **** Q7 April 2024, I get every scheduled maintenance performed on the vehicle in ************* and it malfunctioned in September. The service advisor recommended a tune up, they later said I need a whole new motor. The engine is the number 1 part covered under my warranty, and Ox Car Care denied my claim. Due to neglect and lac... read more
They cancelled ,my policythe same day i got it so they said .they never told me or emailed me or wrote me a letter of cancelation they told tow truck to take my car to the shop they approved they denied myclaim my car was and onehour and a half from home and i had to pay to get it back home and all the fees that were required if you canceled my policy why wasnt i informed and where was my refund at bad business.
This company is crooked I signed up for the warranty on 9/09/2024 after receiving the policy and reading over it I called back on 9/16/2024 to cancel this policy on 9/16/2024 and asked for my ****** refund I spoke with **** at that time she told me it would take 30 days so I called back on 10/16/2024 and talked to ***** he then told me its 30 days not counting weekends so I called back on 11/01/2024 talked to **** he told me 45 business days before I would receive my refund I called back on 11/18/2024 and talked to ****** af... read more
This company is not good. They are discriminating against the disabled. My partner and I got suckered into getting the policy for his car and they will not refund our 100 dollars for the down-payment for the policy, when u see the comercial states that the policy is fully refundable they then say that our policy is not. We wanted to think about the policy before we commit to it and they kept on lowering the price but we didn't want the policy we just wanted to think about it before going through with the membership and the g... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com