Ox Car Care

Roy G. 

on BBB

a year ago

This company will deny a claim on the smallest infraction. I had my vehicle in a dealership for a oil change, they diagnose several problems I contacted customer care and told them I was going to move the car to a more cost efficient dealership and closer to my home. Drove 2 miles to other dealership and file a claim. ******* care denied the claim because I should have had it towed otherwise I violated the policy. **************** didnt inform me of this when originally called. This was completely unexceptable and I cancelle... read more

THERESA P 

on BBB

a year ago

IF I COULD DO ZERO STARS I WOULD. DO NOT use this company. I have filed for 3 different repairs that were excluded, when I asked for a reason in writing, I received none. I was told that the policy would include oil changes and tire rotations. When we submitted for that claim, I never received a refund on that. When I called to cancel the rep tried to talk me into keeping the policies. They offered a free month and I agreed. This was Oct 2023. In November I called back and never got on the line with anyone. I kept trying and... read more

Tyrone C 

on BBB

a year ago

I requested a refund back in 09/23 and as of 3/24 I have yet to receive it.When i call there they have no explanation for the delay and to time frame for send my refund.TC 

Brent K 

on BBB

a year ago

Ox Car Care is a terrible company. Here is my first-hand experience. I was sold hard over phone. They advertise on ************ and others all the time. My care was diagnosed for the first time for a replacement of the power steering rack. The inspector from ****** validated this need. ****** denied my claim saying I neglected the maintenance of this car. The facts are I have had this car served at the same Infiniti dealer at ***************, ** since purchase many years ago. This is the first identification of this problem ... read more

Jeff B 

on BBB

a year ago

SCAM!!! They will happily take your money but when you need them, they will deny all claims. They will request documentation that is impossible to attain 

sharon f. 

on BBB

a year ago

Attention .TO CEO AND MANGEGMENT OX CAR CARE ADMINISTRATIVE OFFICE 4 PARK PLAZE STA 500 ****** ** ***** .ox car care get a very bad review from me as customer , because my car need to be repair, and I was waiting for SIX monlty from 9/1/23 to now for ox car care to repair my car, the claim department is very dishonest that need information about my car from the service department we gave them all the information they ask for, this matter have been going on for 6 monlty date 9/23/23 to now .I am request for ox car care to REF... read more

Ron G 

on BBB

a year ago

This company will not cancel my policy. Continues to harass me. 

JENNIFER B 

on BBB

a year ago

The experience went pretty well. I don't have any problems.. I'm liking the service so far no complaints for me , customer service reps are cool there's a lot so you may get one that's learning but Once they understand what you are meeting they're there to help assist 

LaTonya H 

on BBB

a year ago

I cancelled my coverage and was told that it will take 45 days to get my refund. I submitted the requested odometer information from my last oil change in which I was NEVER reimbursed. I wouldnt refer ******* to anyone.