Ox Car Care

milton w 

on BBB

a year ago

this service ***** it took 1 month for the claims **** to approve an oil change and i took my car to a service station ********* who was also tired of the claims **** . Buyers Beware this is a west coast company and don't start working til 10am my time. They said if you are not satasified with their service the would refund you back your money but wait they only refund you before 30 days and you cant use the service before 30 days and **** miles so that is a lie but they will keep on billing your account so once again beware... read more

John F 

on BBB

a year ago

Absolutely no customer service refuses claims reimbursement just a run around 

Charles B 

on BBB

a year ago

The phone number in their contract book doesn't work for me and several people I asked to call, so i looked on line for their number and was passed around at least 6 times. once a person decided to speak with me he put me on hold 4 times, then when he came back he acted like he couldn't hear me then the call was disconnected. I called back and another gentleman answered but said he couldn't help me with my request and tried to give me the number that mentioned earlier that doesn't work. I am totally NOT satisficed with their... read more

George Y 

on BBB

a year ago

Please Please Everyone don't become a victim like i did whatever they promise is all LIES ALL the things they told me they will pay for my car to be fixed on my ******* hybrid was all not in the Contract. When i received The CONTRACT and read through . When i contacted them and after putting me on HOLD for over 30 minutes on the phone finally , '' ***** ;; as he told me his name was very RUDE and UNPROFESSIONAL these guys NEEDS to be STOPPED . ***** was ' Horrible ' terrible service to me as a customers. They don't deserve a... read more

Buddy N 

on BBB

a year ago

I have filled two clames,both were denied. The took four days to respond to the dealerships email. Meanwhile my truck was sitting in the shop waiting to be repaired. Then they denied the claim. Same thing happened with my second claim. I called customer service. Took five minutes of ringing before someone finally answered. Of course I had to be transferred. After waiting and waiting it just hung up. I'm fed up with Ox.I'm going to cancel my account. And I expect a difficult time doing so. Whatever you do, don't give them you... read more

Huey N 

on BBB

a year ago

I was very happy with the quick response by ****************'s recognizing and correcting the error that I had just corrected a few minutes earlier to a previous ******* Rep. *** stayed on the call to ensure that I had received the information electronically. ****************'s ******************** skills were Exceeding, and her Interpersonal Skills Exceptional and made the inconvenience less dissatisfying. 

REORN J 

on BBB

a year ago

0x car care is taking money out my account without any service after i cancel 

David L 

on BBB

a year ago

Stay away. They are rip-off artists. And flat out LIE. RUDE little A holes. BBB needs investigate. 

Nicole W 

on BBB

a year ago

Horrible service! They mentioned insurance like it was for auto but in reality it's a warranty company. I was told the refund was requested and still haven't received a dime! The third party company **** doesn't even see a request or email to get a refund but yet they tell me on several different occasions it was sent! I really need my money back. This company should be shut down