Ox Car Care

Christian R 

on BBB

a year ago

Excellent service. Excellent price! Excellent customer service. Very friendly. Always followed up. 

Tony W 

on BBB

a year ago

Catch h*** trying to send my receipt for my oil change. Email they gave me not working I don't know if this a good investment. 

Kelly P 

on BBB

a year ago

I purchased coverage and the agent told me I would get a packet in the mail providing all details of my coverage and if I decide to cancel I could get my money bad . Needless to say, I cancelled and my $200 down payment I found out I need to wait 30 days from the day of cancellation for it to even be submitted for a check to be sent out plus the time it takes for the check to get to me . I was never informed of this policy or I wouldnt have took the coverage . I paid $200 that day I shouldnt have to wait over 30 days plus ma... read more

Esteban P 

on BBB

a year ago

Against my better judgment I purchased extended warranty plan for my 2016 Land Rover LR4 and also an home appliance warranty from Ox Car Care Six months later my vehicle was leaking oil and coolant.Claim was filed for repair and Ox made it very difficult denying certain part (vacuum pump) coverage After one week of back and forth I decided to get vehicle fixed costing me approx $1500 I then submitted receipts for reimbursement getting run around that Ox would not reimburse client I then proceeded to cancel both policies I ho... read more

Valerie J 

on BBB

a year ago

DO NOT PURCHASE A WARRANTY FROM THIS COMPANY!!! BUYER BEWARE! Its a lie they will not pay your claim no matter what it is. They are crooks. They will make up something when its time for repair. If they have any good reviews they are writing them. They are unprofessional when calling them. FRAUDULENT. Dont trust the BBB rating. I was told by the BBB representative if they respond to you through the BBB they **** your case as responded even if there was no resolution. Just because they have a rating doesnt mean a thing. They p... read more

Eddie A 

on BBB

a year ago

DO NOT PURCHASE AN OX CAR CARE PLAN. They take advantage of customers, just want their money, and customer service *****. NOBODY will ever get back to you or return emails. They had signed up my elderly dad with Dementia back in April 2023, and I explained to Ox Car Care that my dad doesn't need a $4K+ policy for a **** vehicle. I also explained that my dad doesn't remember signing up due to his dementia. They provided the refund and I asked them TO NOT CALL MY DAD in the future and to remove him from any caller list. They s... read more

Laura A 

on BBB

a year ago

A HOT MESS I purchased a plan in September 2023. My car broke down on me November 27th, 2023. I put it in the shop. They don't want to pay for the repairs. They took a month to even send an adjuster out to look at my car. They are just taken people's money and don't want to follow upon their end of the deal. 

elizabeth c 

on BBB

a year ago

In my opinion this company is a scam.....I had to file a claim and my experience was horrible...their towing section was awful...their customer service is even worse and to get ahold of anyone is nearly impossible.......If I were BBB I would not back this company...that is actually the only reason I went with them because you backed them.......They declined every part of my claim.......why bother having this service that u pay good money for if they never pay........they get no stars from me..... 

Da C 

on BBB

a year ago

They tried to get money from my cash app account after I told them I didn't have any money until 2 days later and I would call them to let them know if I was going to get them to take money and as soon as I hung up the phone they tried to take money from my account