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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company does not pay out as it promises, and **************** ads, now swarming the airwaves are outright deceptive and untrue. No wonder its overall ****** ratings (over ****) average only 2.5 out of 5, which is fair to poor, and most buyers regret their purchase.
SCAMMERS - BEWARE!!!I signed up for their service contract service on my 2 ********* When I signed up they asked if I wanted auto pay or to have the accounts billed. I opted for having my accounts "billed". I called in today to make my payments and was advised that there were fees $70 in "reversal" fees added to my accounts (fees charged for the card on file - which I keep turned off - could not be charged). I kindly asked that they remove the fees because I had not agreed to auto billing. They refused to remove the fees. I'... read more
I have been trying to file a claim with the company for a month.every time I am getting the run around I have spoken with at least **** different people each time they add different things that are need which delays the process. No communication from their end I have been call and sending what was ask of me
Business response:
<p>Hello ************,</p><p>I do apologize for the inconvenience on the matter, however, depending if your claim is a mechanical or repair claim you can email the following addresses: ************************************** or *********************************</p><p>Both addresses will start a ticket for you and send you an automated response email detailing the next steps of the process. I hope this helps.</p>
While the repairs on my vehicle are covered under the warranty, the company continues to deny my claim for various reasons.One-Maintainence records are not satisfactory to them.Two-there are modifications on my vehicle (there are not)Three-Maintainence records do not match (what does that even mean?)You can not call and talk to anyone and they take forever to respond. My vehicle has been in the garage for 6 weeks, and counting! Beware of this company!If you have any questions or would like to discuss this company before wast... read more
Horrible company. Im a service advisor trying to make a claim for a customer. You cant make a claim via phone and have to email them. Here we are 3 days later with no response
Business response:
<p>Hello ************,</p><p>I will connect with the claims manager to see where the status of your claim is at, I do apologize. I am not sure if your claim was submitted over the weekend but if that is the case, that is why the response has not been sent.</p><p>Please excuse the delay in time.</p><p>Kindly,</p><p>Ox</p>
Well after reading the BBB reviews I'm not so sure That I will keep this policy
Business response:
<p>Hello ********************,</p><p>Please understand that BBB reviews do not define us as a company. Some of these reviews were special case, and most of the time customers that have a pleasant experience will not leave a review. Just today, ** paid out a 7.5k claim for a failed transmission for a customer, yet no review was left; this happens more often than not.</p><p>We hope to see you stay with us, however, if you do choose to leave. We wish you the best with what ever after-market policy you may choose.</p><p>Kindly,<... read more
Horrible...I was with them less then 30 days. When I call the representative i was offered diamond coverage at $241.16 a month. ******* said I had to put a deposit down of $75, i told her i wait to get the policy when my current on ends but she say just get it started for $50 down then. When i said okay she still charged me $75 and i let the supervisor know what she just did and he just say apologized and said sorry for the miss communication...today I call to cancel..Now its nonrefundable and out of $75 ...I would never rec... read more
On January 5th of **** I wanted to purchased an insurance for my sister (which turned out to be fake) for her 2013 ****** pathfinder on the same day after paying a sum of 75 dollars for the initial payment which was suppose to be a down payment to start the policy. I was told by the perauasive customer service representative that if i was dissatisfiedthat I could cancel it in less than 30 days. I just would have to call to cancel and I would guarantee my money back. I called in on the same day an hour later, and asked to can... read more
NO STAR!!! This company should lose their BBB Accredidation based purely on the fact that they operate a fraudulent company. First, they say you can't file a claim for 30 days after you get a contract. Second, you have 30 days to cancel. A consumer can't evaluate a company if they can't use a policy for 30 days. That was a red flag. They denied 2 claims I filed, one for a tailgate issue and the other for a transmission. I had a 2016 *** X6 with this fraudulent company and they left me stuck with $8800 in work that they refus... read more
Business response:
<p>Hello ************,</p><p>Thank you for your candid response, I would like to address the issues you mentioned: </p><p>1st: 30 day waiting period: 30 days and ***** miles is a standard within the industry, carshield, endurance and other extended warranty companies have this written in their policies as it is a requirement that is placed in there by the companies that *********.</p><p> 2nd: Can't use the policy for 30 days: This is not factual, you are able to use the maintenance and the roadside assistance as soon as you ... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
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