Ox Car Care

Peggy N 

on BBB

11 months ago

SCAM!!!!!! I paid my deposit and 5 monthly payments. When it came time to file a claim, they only approved $300 of what the dealer submitted. So I cancelled my policy after I found this out. Now they won't even pay the $300 even though it had been approved before I cancelled. I didn't even submit a towing bill, car rental or oil change/tire rotation in this claim which should have been covered also. I called them and was told because I cancelled, they didn't have to pay. So if you decide to cancel them, make sure they pay be... read more

Mildred B 

on BBB

11 months ago

They do not honor their contract or REFUND POLICIES. They denied my first and only claim with them and promised to refund me within 45 days. It's been almost three months and still no refund. I emailed their legal department because they mentioned giving me less than half of my refund. Legal emailed me back to offer an explanation of why I would only receive a partial refund and it was again, them trying to avoid refunding my full. When I call customer service they continue to extend the processing time and give me the runar... read more

Amanda K 

on BBB

11 months ago

Dont sign up they will keep your $75 even if you cancel the same day. Please learn from my mistake. 

Sherecia B 

on BBB

11 months ago

Do Not purchase a warranty with this company!!! They are a complete fraud. I never received any policy in the mail and when I inquired about a particular repair, they told me that it wasn't covered. Funny, it was covered before I bought the policy. Ox you will not get any more money from me!!! 

Edward W 

on BBB

11 months ago

Ox kept $75 when Policy was cancelled with in 48 hours. Refused to talk about it and hung up on the call. 

David R 

on BBB

11 months ago

Complete sham!!!!! I saw their advertisement on TV and called the number. Signed my 2017 corvette up on Friday night to their best warranty Diamond plan. I was told I would get the contract emailed and mailed to me. I paid $75.00 to sign up. I waited four days and no contract. I called three times and was told the contract was in the mail. No contract. I was then told that my car doesn't qualify for the "Diamond" plan and that they had another plan that was just as good. I was told I would be refunded the $75 and that I had ... read more

Abdul E 

on BBB

a year ago

This company's 30 day money back guarantee is false advertisement. I purchased warranty service in December 2023. I waited 30 days before taking my vehicle in for warranty work and ** denied my claim. I followed the company's policy for cancellation and complied with their specifications for a refund. After 30 days, I began questioning customer service about the time line to receive my refund check. I was told that the real refund time line requires ***** business days. As of April 3, ****************************************... read more

Joseph C 

on BBB

a year ago

I submitted a repair service, it was under review waiting for an adjuster to come out because the car is at the dealership. The dealership advised me that it should not be a problem because it is a covered component. When the adjuster came out they went back to the home office for a review which took more than 5 days. I called multiple times and then found out they denied the claim. I had to pay $3668.68 which I disputed through my credit card company because this should have been covered. 

Ann C 

on BBB

a year ago

I do not like this company at all. I was sold 2 policies. One for my car and the 2nd. One was for my home. I gave the owner ****************** all the info. Needed on both. When I made a call for my home to get a repairman out for my stove, the lady told me that this policy does NOT service Mobile Homes!I asked WHY was I sold the darn policy in the 1st. Place? ****** took all my info. At the same time I made the call to get a policy on my car. He was so nice and smooth to talk to, and offered me discounts for a few things th... read more