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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Helpful and are fast with things I need. Monthly payments are reasonable and u you get free oil changes
Business response:
<p>Thank you very much for your kind review, and for being part of our family at Ox Car Care.</p><p>Rose</p>
Sound great. Wveryone just need to be on the same communication leve. Received 5 sales calls to purchase after I purchased 1-2 days prior too. I suggested they look in their data system before calling to sell.
I bought a car last October, took out a warranty plan paying ***** care a total of $158 per month, I took my car in for a oil change and asked the tech to check the car out. Come to find out that both axle need to be replace and the control arms need to be replace. I was denied for lack of maintenance when the car have 3 oil change, 4 brand new tires being placed in the car. I am still trying to figure out how you maintain axle and control arms. I need a total refund from ox car care, they are nothing but Thieves.
Bad Experience.. **************************** None of the repairs were covered for my car.. And been waiting 4 months for a refund that they said I'm entitled too. I've been calling and emailing for 4 months straight and they say they work off of a budget for refunds. They were quick to take my money but I have to fight and take so much time out of my schedule to sit on hold and send emails to get my money back. I'd advise to look for an alternative.
Very rude customer service spoke with a **** the Supervisor for Ox Car Care . We ( my dad and I )started policy a few days ago and I called in to cancel our policy. We paid $150 for a down pay and they do not give refunds back when you cancel the policy. The Supervisor **** keep speaking over me and did not answer my question directly he did cancel our service but dis not address my main reason for the call. I had to repeat myself until he finally told us that he will not issue a refund. We did not use any if their service a... read more
Will not send quotation by email. Will not offer anything in writing. High pressure selling. $75 deposit is non-refundable, $100 deposit says refundable 30 days. After speaking with them the representative would transfer over to a manager who would be even aggressive in getting a down payment from you. Price quotation started at $240 after end of the call they quoted $140.5 year plan with 3 years free.
This company is a scam to get people money. The claims manager was very rude. I bought a car and got the money warranty. 3 months later I tried to file a claim and they denied my claim saying the want previous service history. The car fax showed when i bought the vehicle and I also sent them an oil changed that I did. The took almost 2 months to going back and forth and me waiting to tell me that they denied my claim.
This is the worst of the worst. Long story short. I join end of January and only made one payment. I discovered the perks that were advertised were not as they said it would be. I cancelled my policy the beginning of March. They me since I never used any of the services my payment would be refunded. It's not May 22nd and I'm still fighting them to get my one payment refunded back to me. The customer service is bad and the supervisors are as well. They are not helpful. They always say they'll call you back and never do it. Th... read more
I purchased a policy which the agent was misleading. They lied about the terms on their policy. The salesman (******) stated that I would get a full refund if I cancel within 30 days, so l have nothing to lose. He also stated that ** care will pay maintenance on my vehicle such as Oil change, tire rotation & state inspection. He mislead me because they dont do state inspection. I canceled my policy within 30 days & tried to get a refund which they denied. The agent ********** was rude on the phone called me stubborn.** Care ... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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