Ox Car Care

Rena R 

on BBB

7 months ago

They do not fix your car they keep lying and giving you the runaround and not approve your car to get fixed when its in the warranty of what needs fixing 

Mariah W 

on BBB

8 months ago

IF I COULD GIVE NEGATIVE STARS OR EVEN ERASE THESE DANG OUTLINES OF STARS, I WOULD!!!!... The ONLY reason I gave 1 star is because the review wouldn't post unless I did. I had to do a doubletake of a couple of the reviews before mine because they are LITERALLY us right now! We've submitted our second claim.. The first was denied after OVER A MONTH waiting in the shop... Both my husband and the shop were constantly calling trying to get things moving along! ... The shop even asked if it was a real company because the customer... read more

David E 

on BBB

8 months ago

I paid $200 deposit on 6-26-2024 & I canceled on 6-28-2024 & was told that I would receive a full refund in 30days well 30days came & went after 45days I called back was told it's processing well today I called asking about my refund & was rudely told that I'm NOT getting my refund.. when I canceled way before 30days was up & oxcare auto promise to customer A FULL REFUND IF CANCELED IF FIRST 30DAYS SO WHERES MY REFUND? & NO IM NOT EVEN GOING TO GIVE YOU A STAR BECAUSE YOU STEAL FROM THE ELDERLY & IM DISABLED ON SOCIAL SECURI... read more

Stephanie W 

on BBB

8 months ago

Dont waste your time on this company.. They may have ********* as a spokesperson but there is nothing sweet about this company. This company is a piece of c*** 

Lamont W 

on BBB

8 months ago

They put me on hold for 28 days had me running around get all my maintenance receipts submitted to him then they told me over the phone as a courtesy that my claim had that denied because a quart of oil low the mechanic say they never checked the oil and that was just an excuse to try to find to deny the claim it give you the run around I had three vehicles with them I never get refunded for my maintenance repair which is something that they hit you with at the end once you become a member and have to file a claim then they ... read more

Felix S 

on BBB

8 months ago

They denied my claim for a transmission replacement. Never missed a payment. 

Margaret W 

on BBB

8 months ago

********************************* I been trying to get my jeep fix for 4month and they keep telling me wr send the ok for your jeep to be fix that been going on for 3month.My jeep still haven't been fix.Tge dealer been waiting on then too . 

Anthony T 

on BBB

8 months ago

I bought the silver plan for $4029 and was using my dealer service package that was still active . I had made all my payments on time using auto pay. I had a problem with my car and was told it would be two weeks before anyone could look at it . Oxcar denied payment for it because I didnt leave it in the shop and rent a car that they would only cover at$35 a day for 5 days . They sent me a letter say my policy was still good but was not going to cover work $1200 . I canceled policy. They told me I had to get a lot of informa... read more

Andre J 

on BBB

8 months ago

The services are not what they say. They promised a refund which I never received. I was told my refund would be returned to my card within 4 weeks. It's been five months, and they are saying that there is no refund for the 100 dollars deposit. I would have never applied if this was the case knowing that their service is fraudulent. Send me my refund like you said day one.