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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up with Oxcarcare and, after talking to their abrasive people, I decided to cancel...within minutes of signing up. They said that they would not cancel and I had to go through some procedures to cancel, despite that the State of Georgia has a 3-day no reason cancellation policy. They have been calling from various scam phone numbers (I block them and another one pops up) constantly, and texting to try to get hold of me. I reported the charge as a scam and had another credit card issued so the charge was refunded and... read more
Business response:
<p>Sir its not that we are violating the "reason" policy of your respected stated. We need the cancellation page filled out for our records, you do not have to put a reason per-say but you do need to put your end mileage, name, and other information so we may add that to your file.</p><p>You can send this in to ****************************************</p>
This company is a fraud! Everything they tell you is a lie. They take forever to process a claim. They are very rude when you call and ask questions. This company is horrible. The dealerships hate to deal with them. It took the a month to pay out the claim for my husband's car and now my car has been sitting in the shop for almost a week. When I called to ask what the hold up was, they tried to lie on the dealership. Then when I called them out on it, they're response was that they have to many claims.
Business response:
<p>Hello,</p><p>We thank you for the response on the matter. Ox does take its claims process seriously, and we apologize for the inconvenience this has caused you. We will take this as a learning experience and thank you for notifying us.</p>
They ****, I purchased an extended warranty for both my vehicles that cost me $****** back in december 2023 or january 2024. Shortly after that my auto insurance went from ****** a month to ****** a month. While trying to take care of this disaster I call Ox Car Care to cancell for the time being because I could not afford it. A gentalman told me he would cancell contract and refund my ******! After two months and NO REFUND I called again. This time I'm told I have to file a cancellation request in writing. After explaining ... read more
They tell you one things and turn around and change what they tell you I was quoted a price and they took more out of my account without my permission I told them I dont want auto pay and. I was told they didnt put me in and ended up taking money out of my account and Im a senior citizen was told by one supervisor that I would get my refund with 7 days and didnt call to complaint and nobody knows nothing about it I asked them for a credit for the next months payment and refused that also also ask to speak with corporate and ... read more
Business response:
<p>Hello ******************,</p><p>Please email our civil complaints division: ************************************** We would like to assist you further and see if we can amend any inconveniences.</p><p></p>
I recently purchased an extend warranty service through Ox Car Care a few months back my truck recently went down. I put it in the shop the shop by the claim. Its been over two months since my truck has been in the shop. Ive been down down without aI recently purchased an extend warranty service through Ox Car Care a few months back my truck recently went down. I put it in the shop the shop by the claim. Its been over two months since my truck has been in the shop and Ive been down without a vehicle been having to pay, someo... read more
I do not recommend them at all. Im a current, soon to be ex customer. I had some work done before I purchased the plan. In one spot on a service document it said needs transmission fluid. So after adding the fluid, like the car shop told me. I purchased the plan about 1-2 months later. Ive had the plan 5 months now. My suv started acting funny took it into a shop and my suv broke down on them. It turned out my transmission blew. So they denied my claim due to my previous shop saying it needed fluid saying it is a pre-existin... read more
THIS IS A PIP OFF COMPANY I TRIED TO MAKE A CLAIM AND THEY TOLD ME I NEEDED TO SEND THEM INVOICES BUT FOR WHAT AND THIS WAS A WEEK AFTER I MADE THE REQUEST NOW A MONTH LATER THEY STILL HAVEN'T APPROVED MY CLAIM THEY KEEP CUTTING YOU OFF WHEN YOU GET TO A REPRESENTATIVE DO NOT GIVE THEM YOUR MONEY I COULDN'T GET ANY SERVICE THAT THEY PROMISE NOT EVEN AN OIL CHANGE ZERO STARS
We, too, would rate them a ZERO or below if we could. Do NOT trust this company. Do NOT give them your money. You'd just be throwing your money away. We don't understand how this company could still be in business except for ignoramuses like us - who didn't check the customer reviews prior to signing up. Our car is still at the dealership after 6 weeks of dealing with **. We've submitted everything Ox has asked for but they are now wanting service receipts that don't exist. One repair shop gave us an estimate - without any w... read more
I wished I would have read the reviews before I got sucker in. I got a 2012 F150 that has ****** miles, and wanted an extended warranty. But after actually calling them and talking with the rep it became clear that this is not a good company. Its super loud in the back ground, cant hear what theyre telling you. My main problem with them is that they swiped my card WITHOUT my approval! They never told me that they were going to charge me the initial fee, I got transferred to the CONFIRMATION department supposedly to do that, ... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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