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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ox car care is a total fraud. They will tell you anything to get your money, once they do your screwed. I tried to cancel in the 30 day grace ******* they literally laughed at me and said youre not getting any money back. Thanks to discover card , I got my $538 dollars back. Dont even bother to call Ox Car Care, you will be sorry ??
Ox car care took a long time with my wife car I am not happy we call Ox they told us to pick a shop that will fix the car brakes and air they had the car for a long time did not rell us that we can get a rental Ox did not give the shop the ok to fix the car I'm not happy with Ox. *************************
If I could give a -0 star, I would! This is the worse extended auto warranty company. They let your car sit in the shop for weeks before approving or denying the claim. You call to speak to the adjuster and your told they only communicate via email. Meanwhile, you are left with no transportation. You get absolutely nothing and yet they are charging you every month. They give you the run around wanting this and that. You provide it, then they go silent. Speaking with customer service is a joke. They don't care because it's no... read more
This company has always been up front with me and has instructed me on the many different ways to complete my contract Ox Car Care is the best company to go with and to feel at home when you need an excellent warranty company
I am writing this review, because of my first and last experience with Ox Car Care. They were not completely honest about their reimbursement policy. Your vehicle must have 8 hours of work, before they pay $30 for 6 days for a rental car. They will reimburse only 50% of oil changes, and 3 days in the service facility turned into 10 days; because it took 7 days and 5 phone calls from the customer and the service center for them to approve the claim. You deserve to have all this information with these details, before you sign ... read more
I was interested in their Diamond Plan as I have multiple vehicles. The sales person described the coverages and that there were all kinds of extras for no additional cost. The initial cost seemed too high, so he said he could lower the price. He said that if I paid the Activation Fee that he could put all the vehicles under coverage; and I had 30-days to decide and could always cancel it and get all my money back. Then a supposed supervisor told me that the Activation Fee was really an underwriting fee that is not refundabl... read more
I am very displeased with the results of my time and trust invested with Ox Car Care. After paying the deposit and keeping up a month to months payment plan, I asked Ox Car Care if I could cancel my account. This based on the fact that I could not meet there 1,000mile requirement, of which was asked to keep the contract for work to be performed. I called in to cancel. I was told to send in an email. One my email was sent, I was to be resent a response, of my cancellation and whether or not I would receive a refund. Days late... read more
08/09/2024 ************** My payment monthly ******. I lost my employment no longer working. I contacted ox car care and ask for a cancellation and they give me run around. I spoke with someone at ox car care they stated that I had to send email requesting a cancellation. I send a number of email no response from them.
I am giving one star only because they will not allow me to post this with ZERO stars! Both I and the service department that I am using have had nothing but problems with this company in delaying getting my claim approved & paid. I dropped my Jeep off 7/9/2024 and this is 8/8/2024 and I still do not have any updates on when/if this will be approved. The service department supervisor has informed me that he has never heard of this company and has never ever had to deal with any warranty company taking this long to issue appr... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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