NEWPRO

Alan T 

on BBB

3 years ago

Service Tech. ************************* changed out a faulty faucet valve in my new shower today. He was polite and professional. When our dog who is a new rescue pup started barking I explained that she had been abused and reacted to men wearing hats. ****** immediately apologized and removed his hat. Our girl calmed right down. That was a very curations gesture on his part.5 Star Performance by NewPro. 

MARK M 

on BBB

3 years ago

I really love my new bath/shower and **** did a great job with the set up and clean up. Also, let us know what is going on with the job. He was professional and answer all questions. Thank you for all you do. 

Adam I 

on BBB

3 years ago

I had a bathroom remodel scheduled for October *****. During the first day of installation the team responsible for installing my new shower made almost every mistake possible. During demolition they put a sledgehammer through the wall and left a hole in the adjoining bedroom. Hardware fixtures were not attached correctly and shot off the wall as soon as the water was turned on. Shelving was installed upside down. I've been trying to reach anyone and everyone in the customer service and/or service request department since Mo... read more

Cecelia B 

on BBB

3 years ago

I love my newpro windows! I've had them over 20 years now! I've had a few fixes here and there, nothing major and the sevice people have always been wonderful including today's young man. Very professional and polite! Thank you newpro. 

larisa p 

on BBB

3 years ago

**** did a great job repairing my window today. It was not an easy spot to get to, but he got it all working. I was very happy with the service: **** was punctual, polite, friendly, and efficient. Thank you, ****, for a good service. 

Keisha S 

on BBB

3 years ago

We needed all of our windows looked at for the first time in probably a decade. ***** replaced 8 of our screens and walked us through an issue with 7 others. He was very professional and helpful even with our yappy chihuahua occasionally getting in the way. Very happy with the service! 

Domenic C 

on BBB

3 years ago

Today, ****** and ***** did a fantastic job rectifying a near-disaster caused by Newpro installers. I can't say enough about how hard they worked, how polite they were, and how good their work looks.I sincerely wish that I could give Newpro the five stars they want, but I just cannot. It took eigth appointments, four months, and dozens of phone calls to get things right. I have never experienced such dreadful "customer service" before. Their "manager" of customer service is generally snarky and unresponsive. If I ever decide... read more

Monique K 

on BBB

3 years ago

I would definitely recommend Newpro to anyone. They are very professional. The work on our bathroom remodel went just as we expected. Their installer *** was a pleasure to work with. Every time I left a message via phone or email with a question. Someone got back to me within minutes. You can't ask for better service than that. We had an issue with grab bars that we felt were too long. Without hesitation Newpro agreed to order us smaller ones and came back to install them when they came in. I think they go above and beyond t... read more

Raymond O 

on BBB

3 years ago

Did over 22 windows for house - except for another brand that were installed by the previous owners the prior year. Windows are not cheap but very well made! We can see the difference in opening, closing, and latching. We had one issue and after a few mishaps on the required part they fixed the window (a basement crank-out window). Recommend them.