New Penn Financial, LLC

Pam L. 

on BBB

5 years ago

Would not give them even one star, but had to choose something. Have been trying to get a land release and have not gotten anywhere with it In 3 months 

Krista M 

on BBB

5 years ago

HORRIBLE company that should not be allowed to handle ANYONE'S money! Our loan was once again sold out to another company---should be illegal---this time it was NewRez. Like many others, it was near the holidays. All communication was late and they claimed we had late payments. We immediately set up auto payments over the phone. Today, we find out our payment is late again with a fee----are you kidding me? We received no warning of such; only found out when we logged back in to look for tax statements. The online account inf... read more

Nicole R 

on BBB

5 years ago

Our mortgage was changed from Ditech to New Rez as of 1/1/20 HOWEVER we received no notice until I logged into Ditech to pay our January payment. Now, I'm attempting to sign into the website, which of course does not work and simply shuts down, so I cannot login to pay. I can push the payment from my bank account.... but that concerns me as well reading through the plethora of other complaints. Oh - and I received pre-foreclosure docs for one month. Rest assured threats will result in a swift and immediate law suit. If a com... read more

Brett S 

on BBB

5 years ago

Like most of the others here, my mortgage was transferred to this company (from Capital One), and the customer service is just awful anytime that I have a question. The website will tell you that you'll get a reply within 2 business days, but you can count on waiting at least a week before anyone even attempts to get back to you. Once someone does get back to you (at least with my latest experience), they will have to check with another department. I finally was able to get someone on the phone on a Thursday (two weeks after... read more

Christine S 

on BBB

5 years ago

I am NOT A FAN. My loan was transferred to them via Ditech. I had no problems with Ditech--I made my payments, they cleared, life was good. I made my first payment to NewRez, LLC last week. The money never cleared my checking account. I checked online, and I noticed an NSF fee and no indication that it was withdrawn. First, I called my bank. Yes, the money was STILL there. My bank had NO RECORD of NewRez attempting an ACH withdrawal. I then called NewRez. First, they talk to you over the phone as if you're a thief. I never e... read more

Allison L 

on BBB

5 years ago

Worst company ever. I have been trying to get my money that they owe me back for a YEAR and no one can even be bothered to respond to one of my 60-70 emails or phone calls. It is not only horrible business, but it is theft! They messed up and now they will not give me my money back. 

Eva M 

on BBB

5 years ago

No stars weren't an option so I'm forced to leave them one - they don't even deserve that. This is the WORST mortgage company we have ever dealt with! They are irresponsible and will tell you one thing on the phone abut then not take any action. We have called no less than 5 times regarding the payment of our real estate tax bill with the money in escrow. Each time they reassure us that the situation is their top priority and will be taken care of within 2-3 business days. Its been a month... You should be embarrassed. Get y... read more

Victor H 

on BBB

5 years ago

I am already experiencing the same issue as Karen H. . Has not reached that level as yet but they insist I have missed a payment from Ditech and asked me to furnish documentation for Nov, Dec Last year from Bank of America because Ditech did not furnish. I mailed that to them on 24 Jan and they received it last week and still aver I am one month behind. They received my January payment and were authorized to draw for February which they allege they did and further allege that my acct reflected insufficient fund which is simp... read more

Justin W 

on BBB

5 years ago

Another transfer from Ditech. Not only has NewRez bungled my latest payment but they are not answering their phones so that I can clear it up. I also need to get the loan number and payoff amount and I cannot seem to get in contact with anyone. New Rez is interfering with my refinance process and perhaps is even blocking my lawful exercise of commerce. If New Rez continues to prevent me from taking my business elsewhere by willfully refusing to answer their phones I will seek damages in court.