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New Penn Financial, LLC
- Mortgage Lenders
- West Hills, NY
About this business
Location details
510 Broadhollow Rd Suite 302, Suite 302, West Hills, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Same as all others except NewRez is not paying my taxes out of my escrow account and I just get the runaround on the phone and no response via email. So no need to send me the auto generated email to contact you, NR, YOU DON'T RESPOND! PAY MY TAXES!!!!!!
The worst customer service I’ve ever experienced. Unfortunately, NewRez bought my loan so I had no control over having to deal with them.
Business response:
Hi Nat, Thank you for your feedback, and we are sorry to hear that your experience with NewRez has not met expectations. So we can look into your situation further, please contact us directly at CustomerCare@NewRez.com. Thank you!
They are not worthy of one star and need to be shut down. Thanks so much for allowing my homeowner's insurance to lapse because you ignored my and my attorneys efforts to go in vain. Yeah the checks in the mail. You only had 2 months to get this done. Should something happen to my property prior to my payment being applied I will be using a much better legal advisor and you will be on the hook for all the terms on my insurance policy. You get the gold star for the worst customer service ever!
Business response:
Hi Michael, We are sorry to hear of your experience with NewRez thus far. So we can address your situation further, please reach out to us directly at CustomerCare@NewRez.com. Thank you!
I have the same issue as Christine S. NewRez bought out Ditech. Made my first payment 3/01:2020. My issue as my husband called them to pay our shortage with the escrow account. The woman he talked to took his debit card number. Yesterday we get a $25 insufficient fund charge. This morning payment never made it to Our bank and there were no overdrafts or a insufficient bank charge. Hmmmmm. Sandra the customer service person questioned how we paid it, electronically, person or......basically my feelings were she wasn’t believi... read more
Business response:
Hi Sharon, We are sorry to hear about your experience with NewRez. You can get in touch with us directly at CustomerCare@NewRez.com. From there we can investigate your situation further and provide assistance. Thank you!
Worst customer service EVER!!! Not to mention, they are raising our payment yearly! We have a fixed rate!
Business response:
Hi Margaret, We are sorry to hear our customer service has fallen short of expectations. Please contact us directly at CustomerCare@NewRez.com so we can investigate your situation further. Thank you!
1 star because 0 wasn't an option. Former Ditech customer trying to do a refinance. Ditech transmitted payment history with an error, which they fixed. New Rez employee, in fixing it on their end...made about 12 entries to fix one payment, screwed it up so bad their own underwriter won't accept their own payment record, and then just walked away. No one answers phones or returns messages or even makes return calls when promised. Loan officer Joe M***** and Loan Processor Lauren R****** can't be bothered to follow-up and ensu... read more
Business response:
Hi Jeffrey, Thank you for bringing your situation to our attention. We are sorry to hear that your experience with NewRez has not met expectations. You can contact our Customer Care team directly at CustomerCare@NewRez.com. They can investigate your situation and offer further assistance. Thank you!
BEWARE!!! If you can help it, (unfortunately our federal credit union uses new rez to collect our mortgage payments]...stay away from this company!! They lie, about everything! If I knew who I could report this company and actually be heard I would !!
I had my loan with Ditech and it got sold to this place. I never had issues making payments or them being able to pull from my account. First payment with Rez and it never cleared my bank and they added a $25 nsf fee. Then I paid again thinking that’s odd as plenty of money. I was trying to stay positive and thought I will go ahead and try and pay again and if anything then March and Now April will be paid early then today I see a new NFS charge for $25 and now up to $50 and I called and they had the correct bank info and di... read more
Business response:
Hi Kristi, We are sorry to hear that your experience with NewRez has not met expectations. Thank you for bringing your situation to our attention. So we can investigate your situation further, please contact us at CustomerCare@NewRez.com. Thank you!
Terrible service. No way to actually speak to a person who knows what is going on. They have “lost” a check from the state of Michigan on my behalf. Worst mortgage company I’ve ever had in over 25 years
Business response:
Hi Melissa, Thank you for bringing your situation to our attention. So we can look into this issue for you, please contact us directly at CustomerCare@NewRez.com. Thank you!
Frequently asked questions about New Penn Financial, LLC
How is New Penn Financial, LLC rated?
New Penn Financial, LLC has a 1.3 star rating with 271 reviews.
When is New Penn Financial, LLC open?
New Penn Financial, LLC is closed now. It will open at 8:00 a.m.
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