New Penn Financial, LLC

David L 

on BBB

5 years ago

Unreasonable & Outrageous treatment of customer. I would have given zero star to NewRez for this review if I could. By mistake, I duplicated my mortgage payment in March 2020 because of auto-pay set up. After I discovered the error, I called customer service and spoke to the supervisors 2/3 times about refunding me the duplicate payment which they acknowledge they have received in duplicate. At first they asked me to submit an up-to-date bank statement showing the 2 payments came out from from my bank account (which was real... read more

Yolo J 

on BBB

5 years ago

There's no words to express the horrible service. How they are taking money from the government (COVID19), but not allowing their customer to defer mortgage payments.; forbearance is not the same as postponing payments. 

Shocked Client 

on BBB

5 years ago

After waiting on hold for more than 1 hour to speak about working out a payment plan due to being off work with this pandemic, I am told I will recieve a 3 month forbearance but all 3 payments will be due June 1st at which time it can effect your credit. How is this helpful? If your off work do they think you will suddenly have 3 payments saved? This is the type of company that will cause a housing market crash like 2008. 

Morton G 

on BBB

5 years ago

Very unprofessional, terrible service, I would not recommend them to anyone. If you are currently with this company I would seriously advise you to refinance with another company. 

Ruth P 

on BBB

5 years ago

I would give this company 0 stars but i see this option is not available. Our loan was transferred from Ditech to NewRez and all of a sudden we are being charged all these fees that we did not have with Ditech. In addition we mailed our Mortgage to the address they advised and now they say they did not receive it but funny how the check cleared our bank. This is a very DECEPTIVE company. Their Customer Service lacks in servicing the Customer and they are not trying to service us at all. We called the number on our Mortgage s... read more

Ronald M 

on BBB

5 years ago

NewRez Mortgage Company LLC is one of the worse mortgage companies I have ever encountered. This company apparently purchased several other lenders in late 2019. It took them two months to set up their operations and file systems. During that time they said they were unable to process payments, but immoderately attempted to charge late fees for payments which they were unable to process. Now they are attempting to charge me for a period of time when they are unable to verify insurance coverage which extends retroactively to ... read more

Kboy24 

on BBB

5 years ago

This is becoming borderline Harassment!! Why do I receive Late notices stating that you have not received my March Payment???? You had my check on 3/13 according to my Bank which is USAA and they don't make mistakes. You withdrew the money on 3/17. Why you waited so long is beyond me. It is now 3/30 and I received another notice saying you have not received my March Payment. There is no activity on your website after March 1st so I think your website is bogus and you tell me we paid no interest in 2019 when we made Nov. and ... read more

SUSAN F 

on BBB

5 years ago

I am a NewRez PHH customer. The new portal on website does not work, I have tried multiple times for two weeks. Actually tired a month ago but thought it was just having problems. There are no customer service reps to speak to because of COVID and emails say they will get back in 10 days. This is unacceptable business practices and have no idea how they have an A+ rating with BBB. The email address in the automated reply the provide is a joke. Same thing, 10 days. 

Pat M 

on BBB

5 years ago

Wish I could give this company no stars. Worst customer service I have ever experienced with a company. Our loan was also bought by NewRez when Ditech went bankrupt. I was making bi-monthly payments with Ditech with no problems whatsoever. This company started putting the payments directly to principle and then proceeded to charge us a late fee. I have made multiple phone calls, written letters and sent emails. Their response is to say "a ticket has been started". I would not be surprised to see them go bankrupt also. We are... read more