New Penn Financial, LLC

MonChere P 

on BBB

5 years ago

they sent me an email saying if I need help during this crisis to reach out to them. So I went on the website and the forms they want me to fill out hyperlink to download files. However those links only re-load the page nothing actually downloads. So I tried calling and after spending 20 minutes on hold someone clears all of the phone lines, disconnecting callers. I spent eight hours today calling and every 20 minutes I was hung up on. I’ve sent three emails and I left a voicemail to call me back and I have heard absolutely ... read more

Zane F. 

on BBB

5 years ago

Our mortgage just got sold in December 2019 this company picked it up screwed up our payments it is now March 2020 we have been making payments every month and now we are getting notice in the mail saying our home is being foreclosed on I don’t understand how this company is allowed to be working the Better Business Bureau needs to shut it down immediately and give us a refund I am getting a lawyer and we are going to start a class action lawsuit 

JOHN A. 

on BBB

5 years ago

As a restaurant employee in California, Covid-19 has forced me out of a job. Like many Americans, my wife and I are struggling to make ends meet. Freddie Mac, Fannie May and the FHA have directed mortgage lenders to work with customers affected by the virus. But when we called on two separate occasions, Newrez customer service failed to offer any meaningful help. All they offered was to skip this month’s payment and have it split into three equal amounts added to the next three mortgage payments. Really? My wife and I are wo... read more

Louis L 

on BBB

5 years ago

I think this company validates american greed. The auto pay system is now $5 to process where it used to be free. $5 to work with a robot. Then customer service is $15. 

Jennifer 

on BBB

5 years ago

My loan was transferred from DiTech to NewRez effective 1/1/2020. My latest bill from NewRez is showing that I owe NewRez a late fee of $56.14. When I called and asked what the late fee related to they said it was a carry over from DiTech. When I was with DiTech, I was late one month due to a Chase banking error. I paid the late fee to DiTech on 6/6/2019. Subsequently, DiTech, upon recognizing the bank error, waived the late fee. NewRez is now trying to collect that same late fee. Why is NewRez not honoring the waiver by DiT... read more

Dara G 

on BBB

5 years ago

They have horrible customer service!!!! My 1098 is incorrect. I have contacted them numerous times to correct it so that I can file my taxes. They keep saying it will be fixed. Weeks have gone by and nothing has been done. Calling them is a joke. They never follow-up. I have been hung up on after waiting an extended amount of time for someone to pick up. 

4MBcutest1 L. 

on BBB

5 years ago

Excuses......Excuses........Excuses. They have plenty of them. First of all, they will not call you back if you leave your number for them to. This is not happening, even though they say they will as soon as possible. They have had my paperwork for bi-monthly payments for nearly two months and they refused to set up my payments for this. I had to call, speak to a customer service rep, who was just as rude as I was, and stated she could not help me. I then asked for a supervisor to call me back that day, and of course no one ... read more

Traci W. 

on BBB

5 years ago

I never had one problem with my mortgage until NewRez took over since then monies keep going into wrong accounts, Monies not placed in the right places, their representatives tell me every month they are going to fix it. I’ve been dealing with the same issue for three months with no resolution! Then I get a notice that they have the right to foreclose due to non payment?? I’ve never missed a payment in my life their dumbasses can’t seem to put any payments I made into the right damned accounts. I meet with my attorney on Tue... read more

Patty C 

on BBB

5 years ago

I realize that our situation is unique but we should be able to expect an answer from repeated emails, phone calls and letters. My home burned down in October, I lived in it with my family. My brother was also an owner of the property and the mortgage was in his name. Now that the insurance claims are settled, my brother wants the mortgage paid off and I don't blame him. He called New Rez on January 28 and asked for a payoff amount. We sent an overnight letter requesting the insurance pay out in escrow be used to satisfy the... read more