New Penn Financial, LLC

Natalie K 

on BBB

5 years ago

One star is too many stars! This company is terrible. Everything went smooth the first year we were financed with them, THEN, we decided to refinance with them and everything began to go South. Not only did it take them 3 months to finalize the paperwork, the documents came back with a higher payment and higher closing cost than we had originally agreed to. Got all of that straightened out, now it was closing day. We esigned everything and then they sent a notary to our house to finish closing. She came and two weeks later, ... read more

Timothy D 

on BBB

5 years ago

As of January 1 of this year my mortgage was transferred from Ditech Home Loans to NewRez. I am immediately finding problems with the web site unable to process my payment until January 8th which was not a big deal except that I always pay on line, and NewRez is now charging a $1 fee. This is a breach of the original mortgage that I had with Ditech that never charged a fee for online payments. When calling NewRez, a customer service agent said that the charge should not be on the site and that it will be refunded. Now in Feb... read more

Steph B 

on BBB

5 years ago

If I could leave a negative number of starts I would. Worse company! Like many on here my mortgage was transferred to them from Ditech. But also with another servicing company (MyLoanCare) where I also can't get resolutions. Since then I have nothing but issues. Because of late payments, I cannot get access to my account to view anything. They recently returned my check to say it's not enough, but failed to give me an actual number of how much I needed to pay, just said must be half of what is owed, but again can't get into ... read more

philip r 

on BBB

5 years ago

This outfit bought DiTech who went bankrupt. DiTech sent flood insurance to the wrong company who returned it a month ago , this outfit could not organize traffic in a town with two stop lights . I have spent hours on the phone trying to get the money disbursed to the flood insurance company and constantly lied to about what will be done. Meantime the flood insurance is near end of the grace period. New Rez is about to lose an account. IF you go thru the reviews you will notice the same pat answer from customercares-LESS. IS... read more

Mary 

on BBB

5 years ago

100% SCAM! THE WORST COMPANY EVER! HORRIBLE EXPERIENCE! I WOULD NOT EVEN GIVE ONE STAR! I have never dealt with a more unprofessional company. BOTH BRENDAN AND STEVEN DO NOT ANSWER CALLS OR RETURN VOICEMAILS. They scammed my father out of appraisal money leading him to believe he was approved with or without a cosigner to refinance his home. They gathered all of our information and payment and then never returned our calls or emails. 

Erika F. 

on BBB

5 years ago

My mortgage transferred (beyond my control) to this company effective 1/1/2020. However I was not notified until well after this date. The letter was dated 12/23/2019 but was not postmarked until 12/30/2019 and of course due to the holidays I did not receive it until 1/7/2020, at which point I had already made my January mortgage payment to the previous company. I naively assumed the two companies would work it out between themselves. Fast forward to February and that was not the case. I began calling NewRez on 1/29/2020, ho... read more

Aura H 

on BBB

5 years ago

Terrible to do business. Mortgage servicing is horrible. They do not keep their word in mortgage servicing. 

Dee K 

on BBB

5 years ago

This month has been a NIGHTMARE. New Rez is the absolute WORST and I've been a homeowner since 1992. My mortgage was bought from Ditech and since December (this is Jan.) they have not secured my account nor can they find the $6600 that I paid them for Dec, Jan and Feb. Never the same person handling my call so I have to rehash my nightmare every time I call! I am on the phone with Amerisave as I type this. Ready to REFINANCE. Better Business Bureau needs to follow up on THESE CLOWNS. 

Elsie G 

on BBB

5 years ago

I would rate this company a SOLID ZERO - pitiful people very ignorant ! NewRez LLC D/B/A Shellpoint Mortgage Servicing. Greenville, S.C aka NewRez LLC (NewRez), formerly New Penn Financial, LLC, Customer service is a total Sham, ... Pitiful,