New Penn Financial, LLC

Paintgirl 

on BBB

5 years ago

Forced to leave a star. This company took over my mortgage servicing on 12/2019. They have not paid my property taxes and now my home is being sold by the county. Have called them 5 times and they keep telling me the taxes are paid as of 12/2019 although they sent me an email on 2/10/2020 that they paid my taxes that day. Fast forward to 3/1/2020 the assessment office sends another bill stating taxes haven’t been paid and my home is now being sold for past due taxes. WTF? Been on hold for over 20 minutes!!!!!! 

PAUL S 

on BBB

5 years ago

Horrible company to deal with. If you seek to have your credit rating destroyed, seek out their lack of expertise. 

Jennings C 

on BBB

5 years ago

In mid-August I began the process to review the possibility of removing PMI from my loan. We had paid down a chunk of principle as well as renovating before moving in and our house is now worth a decent amount more than when we bought it. I called and was told they would upon an inquiry about it. A couple weeks later I got paperwork and a request to send in $150 for the appraisal. I mailed the paperwork and sent off a check on 8/26/2019. I called several times and finally got a confirmation in mid September that both had bee... read more

Anne P 

on BBB

5 years ago

There should be an option for no starts. NewRez LLC is the most inept and incompetent mortgage servicer I have ever had the displeasure to be forced into dealing with. Their customer service representatives, which you need to wait at least 40 minutes on hold to reach, repeat a template script, but do not do anything to help. They should be investigated immediately for fraudulent, lender placed insurance. 

Amy T 

on BBB

5 years ago

10/6/2019 started my refinance fiasco with NewRez. The customer service this company offers is the worst I have ever experienced in my life. What kind of company are you running Kevin H*******! After five months of delays for the following excuses...getting the appraisal scheduled, clearing the title with previous bank, getting changes done to the appraisal, company IT issues, need to get payoff documents, paystubs, etc for a second time and never returning a phone call or email, the company decided to.......not exactly sure... read more

Grey J 

on BBB

5 years ago

They are literally losing customers due to bad service as it seems from comments & have lost me as of last week due to a simple request to modify a PMI item. The rep acknowledged it was their mistake & wanted me to hold on while they get a manager... the hold was an hour long after which they hung up the call automatically. Sadly this happened twice & I have since decided I needed to refinance which would not have happened if they had just fixed what they said they would in the first place. 

Idrees D 

on BBB

5 years ago

In past I received a letter from NewRez regarding for refinance my mortgage if I am interesting. I called them to discuss just to find it out what it’s the process time and cost that I am looking. I specifically told them that right now I am not interesting and I don’t want you run my credit at this time. they ran my credit without my permission. I also talk to higher person in the company to investigate since the phone conversion was recorded. Later they come back and admit that they made a mistake. And there attorney going... read more

B. T 

on BBB

5 years ago

New Rez has acquired the unscrupulous Ditech, as many of you know. Remember the law suit for deceptive practices for drive by inspection charges labelled under the guise of Corp Adv Disb? You know: illegal fees. With the current comment section to this site, it makes a mortgagor say Hhhmmmmmm. 

Richard F 

on BBB

5 years ago

They charged me a 160 re inspection fee for an appraisal because one of my smoke detector batteries needed to be replaced. What exactly does a smoke detector battery being weak have to do with a home appraisal value? My home had over 33% equity and should not even needed a 660 dollar appraisal.