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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They continue to have horrible customer service. They say they will handle something and don't. I'm currently on a 45 min hold
Business response:
Hello Alexis, Thank you for providing feedback. We regret to hear about the wait times you experienced. After review of your account, our records show that you recently spoke with one of our Customer Experience Team member regarding your concerns. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I have had nothing but issues and given the runaround by this company for the past month dealing with wrong information, rude representitives, extremely long hold times when asks to speak with a supervisor and worst yet missing my money from a direct deposit. When trying to get help tracking down whats happening they love to play the blame game on the other side as they are "just the receiving end" of the deposit. This company should be have some sort of class action lawsuit for various reasons, not sure how they are still i... read more
Business response:
Dear Raymond, Thank you for the feedback. We like to apologize for your recent overall experience. We see a member of our team has been in contact with you recently. If there's anything else we can possible do to help you, please contact us at *******************. Thank you, Netspend
I am surprised it has such negative reviews, absolutely shocked. I have been a Netspend customer / card holder for 3 years and use it for my day to day transactions, bill pay, and have my direct deposit go to this account. I've never had any troubles, not charged for transactions because of the amount I deposit I guess, that's what I've read. When I've called customer service in the past it is a bit daunting trying to reach a person, so they definitely prefer people handle it online so I did. Just last weekend I shut down on... read more
Business response:
Dear Eric, Thank you for your feedback! We are excited to hear that you are very happy with our card. We are glad to have you as a customer. Thank you, Netspend
Good evening, I have spent the entire evening trying to activate my daughters prepaid card. She originally called earlier to activate the card for her trip. The card was purchased for daughter. When she attempted to activate the card she was told to call back with her legal guardian. I called back with hopes or activating the card. I spoke with ****** the original representative that clearly read from script cards and could not answer of my questions I had. ****** continue to indicate I need a birth certificate and social se... read more
Business response:
Hello ******, Thank you for sharing your feedback. We regret to hear about the experience with Customer Service regarding your account. We reached out to you previously via email and currently awaiting your response. We would like the opportunity to rectify the situation, so we ask that you contact us at *******************if you haven't received the e-mail. Thank you, Netspend
I received a card that I did not apply for and feel this is poor business. You can not shove a credit card down the throats of customers and think that you can maintain any type of good business standards. Terrible Business Practice.. Makes sense why you have a Better Business Bureau rating of F
Business response:
Hello, Thanks for the feedback. We understand you had some concerns regarding a prepaid card you received in the mail. We would like to thank you for bringing this to our attention. Netspend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third pa... read more
This company sent me prepaid mastercard (with account #, routine #, debit card #) without my knowledge. Where they get my name and address, possibly my SSN?
Business response:
Hello, Thanks for the feedback. We understand you had some concerns regarding a prepaid card you received in the mail. We would like to thank you for bringing this to our attention. Netspend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third pa... read more
This company, NetSpend, is positively criminal! I tried to activate my card so I could have my pay check direct deposited onto it and they said I needed to send them proof of ID, Social Security, and address. I did all three and they would not accept two of the VALID forms I sent. Finally after much aggravation, I decided to just activate as a one time use card. I called customer service and they were happy to activate it for one time use, like a gift card. Fine, I had loaded $20 on the card when I purchased it, I could use ... read more
Business response:
Dear Suzanne, Thanks for the feedback. We see a member of our team has reached out to you regarding your concerns. If you have any questions you may contact us at social@Netspend.com. Thank you, Netspend
My 13 year old son received their prepaid Visa debit card in the mail. He's not even an adult obviously. How in the world does this company have his information. My wife and I read through the documentation in the letter. Very shady, it's worded to my son as though he requested this card. How do we get his name removed from their system?
Business response:
Dear Andy, Thanks for the feedback. We would like to thank you for bringing this matter to our attention. We would be happy to research the source of card order your son received in the mail. Please contact us at *******************for further assistance. Thank you, Netspend
This is the worst company I have ever been involved with. they dance all around before you get any help. I will never try to get a card again
Business response:
Dear Stephanie, Thanks for the feedback. We see a member of our team has been in contact with you regarding your concerns. If you have any other questions you may contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.5 star rating with 670 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 6:00 p.m.
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