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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Even though you might get your direct deposit a day early than most it’s not worth it. You can’t withdraw money from most atms that are legitimate, you cannot send money from apps, & if you have a problem with your account without authorization they will shut down your card at any moment. So without notice you can buy lunch or pay a bill that’s due, without knowing your card will be blocked. I am a government employee I was still charged a monthly fee. The customer service is unprofessional, just a big of waste for coins.
Business response:
Dear Roniecisia, Thanks for the feedback. We understand you have not enjoyed your overall Netspend experience thus far. We certainly want to insure our customers our happy with our product. If there's anything we can do to improve your overall experience please contact us at *******************. Thank you, Netspend
I've been waiting since Dec. 20 on my replacement card and its been two weeks now. I finally had enough waiting and went to buy a new card in order to transfer my funds onto my new card. The customer representative on three different calls told me that they sent my transfer request to be processed today in which it would take 4!! Hours to complete. I waited the full 4 hours and decided to call them back to see why the money WASNT transferred yet. Upon me calling back the 4TH representative told me that the fraud department w... read more
Business response:
Dear Bennett, Thanks for the feedback. We understand it's very important for our customers to have access to their funds. Reviewing your account we show your new card has been activated as of 01-05-18. We apologize for any inconvenience this may have caused. If you have any other concerns you may contact us at *******************. Thank you, Netspend
Fees, fees, fees for everything. You may get your paycheck early, but not without the burdensome fees. As well as their non-functional website which forces you to use their automated phone system, which is also ridden with fees for use. Not to mention their customer service, which consists of a noisy calling center, though the employees were helpful. Absolutely horrendous and a scam at best. I would never recommend to anyone who wants to keep their money.
Business response:
Dear Natalie, Thanks for the feedback. We understand you have not enjoyed your service with Netspned. If there's anything we can do to improve your experience, please contact us at *******************. Thank you, Netspend
My husband and I were given a $100 netspend visa debit card for Christmas. I went online to activate the card and had to register the card. I did so, then was taken to a page that said my information wasn't verified and I had to call to activate the card. I called, and the rep said she needed more information. She got my name, number, address, birthdate, then asked for my full ss#. I explained to her that I do not give out my ss# to anyone over the phone. She said if she didn't have the number, she couldn't open an account f... read more
Business response:
Dear Kris, Thanks for the feedback We understand you had some concerns concerning a Netspend that you received as a gift. The USA Patriot Act requires that all financial institutions verify customer identity information. We are required to verify each customer's name, address, ID number and date of birth. If there's anything we can do to improve your customer experience, please contact us at *******************. Thank you, Netspend
Had a block placed on my card without my consent. Was told to purchase a temporary card for my funds to be released on, but the funds was never released. Have called several times and still don't have a answer. I have over $1500 that I can't gain access to at this point. This is the worst prepaid company I've ever dealt with.
Business response:
Dear Kwajaleim, Thanks for the feedback! We understand you had some concerns regarding transferring funds to a new Netspend cad you purchased. We show you made an account transfer as of 12-27-17. If there's anything further we can do to help you, please contact us at *******************. Thank you, Netspend
Netspend just sent my 15 year old son one of their cards. When I called to get his name of list they told me they needed the card number. I did not give it to them because I have no idea what anyone could do with this number. When I asked for a supervisor they told me they could not get one and had no other number to call.
Business response:
Hello Heidi, Thank you for reaching out to us in regards to the card offer your son relieved. In order for us to assist you further, we will need to speak with you about the card offer details. Please contact us at *******************for further assistance. Thank you, Netspend
Recently direct deposit have been coming later and later. You call netspend the company automatically assumes its a "you" issue or "they" issue they as your employer when in actuality when I do my research fcebook hasnumerous complaints, insragram, ****** consumers, bbb, so its a netdoend issues thousands of people have not recieve their payroll checks and its 4 days before christmas this company is a scam and needs to be shut down!!!!!
Business response:
Hello Dwalla, Thank you for expressing your concerns with your account. We understand that you did not receive your deposit as early as expected. As the recipient of your deposit, we don’t have a visibility on the exact date or time when it will post on your account. Rest assured that your deposit will post as soon as it is received. Be sure to enroll in Anytime Alerts so that you are notified once it arrives. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Asher
We were given a pre-paid netSpend card as a gift. Tried to get gas and was asked for a PIN. No PIN on activation receipt. Called and emailed netSpend for directions on how to use the card. Eventually spoke with a rep who said they needed to collect some info from me in order to activate the gift card. "Some info" included date of birth and social security number. They said they were required by law to collect this in order to open an account. I was not interested in opening an account, I just wanted to use the gift card. Aft... read more
Business response:
Hello Andrew, Thank you for expressing your concerns in regards to your account. We are required to verify each customer's name, address, ID number and date of birth. We attempted to contact you in regards to your concerns but you were not available to speak with us at the time. Please contact us at *******************so that we can assist you further. Thank you, Netspend
I have been a customer of Netspend for many years with Direct Deposit. I have been employed with the same company for 4 years and every 2 weeks I receive my direct deposit. A couple months ago I was expecting a huge commission that I worked ver yhard for and my deposit was going to be around $16,000. The morning that my deposit is usually available, not only was it not available but my account had been locked and I was stranded at a gas station without a way to pay because all I had was my Netspend card that would not work. ... read more
Business response:
Hello Jacqueline, Thank you for expressing your concerns with your account. We apologize for any inconvenience this matter has caused you. After review of your account we show that you recently spoke with a member of our Customer Experience Team in regards to resolving your account concerns. If you are still in need of assistance with your account, feel free to contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.4 star rating with 628 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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